They don't like criticism, only appreciate your money, if a problem they hate giving it back even if the product is faulty
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good experience all through. Staff in showroom so helpful and knowledgeable with great advice and nothing too much trouble. Comms on collection and delivery were fab. The guys who delivered our order... See more
Again, lve just received excellent customer service from this company. Goods always delivered on time with the promised courtesy call beforehand. Always packaged well and any issues dealt with... See more
Looking for wallboards on internet found item on this company’s web site easy to use , placed ordered Friday and the wallboards were delivered Monday , emails were sent to us with despatch note & in... See more
Company replied
Company details
Written by the company
JT Pickfords is a leading retailer of bathroom, heating and plumbing products. From our headquarters based in Sheffield, UK, we offer a huge range of contemporary and traditional bathroom, heating and plumbing products on our online store as well as in store.
Contact info
Vander House, Starnhill Close, Ecclesfield, S35 9TG, Sheffield, United Kingdom
- 0330 353 0304
- sales@jtpickfords.com
- jtpickfords.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a bath tap from the sale…
Ordered a bath tap from the sale section, am very impressed with the quality, a true bargain!! Easy enough to collect from shop.

Reply from JT Pickfords
Delighted with the help and responses I…
Delighted with the help and responses I have received from Bridget over my recent purchase of a bathroom extractor fan.

Reply from JT Pickfords
Prompt delivery, well done.
Thank you so much for your prompt delivery, I ordered a part for my shower from someone else and then they put the delivery date back three times. You delivered in 48 hours and I could track it, well done.

Reply from JT Pickfords
Fantastic customer service
Fantastic customer service. Couldn't get hold of a Belfast sink in stock anywhere and lots of companies pretending they had stock when they didn't. Several cancelled/refunded orders later and I got hold of JT Pickfords on the phone and the lady I spoke to was very friendly and welcoming and extremely helpful. I ordered the same day and had a dispatch email the next morning, with the sink arriving 2 days later. Perfect service, will use again! Thank you.

Reply from JT Pickfords
Good choice and competitive pricing
A good range in full bathrooms and associated fittings at very good prices

Reply from JT Pickfords
Excellent service - highly recommended
Excellent service. I ordered the wrong colour and they sorted it for me emailing to confirm ( I did notice my error immediately and emailed to request a change prior to shipping). Super fast delivery. Highly recommended. Will definitely use again! Thank you.

Reply from JT Pickfords
Excellent service after I found I had…
Excellent service after I found I had ordered the wrong item the lady in the shop went over & above to find me the one I needed even though it was showing out of stock she found me what I wanted . Thankyou

Reply from JT Pickfords

Reply from JT Pickfords
Good website and good prices--very good…
Good website and good prices--very good delivery service.

Reply from JT Pickfords
Excellent Quality and Service
It’s not often I do this, but I just wanted to say how pleased I am with the vanity unit and basin I ordered from Pickfords.
It’s always a bit of a risk buying something at distance, as one can never be sure of the build quality and I’m often left feeling somewhat disappointed. However, in this instance I couldn’t be happier; the unit is very weighty and sturdy, and really sleek in design. Also, I was very pleased with the speed of delivery and the professional, personable service I received form the delivery driver.
All in all, my buying experience was refreshingly good; I would definitely shop at Pickfords again and would have no hesitation in recommending them to friends and family.

Reply from JT Pickfords
Excellent service!
My husband and I are really impressed with JT Pickfords. The website is easy to use and tells you clearly what is in stock so no messing when you get to checkout to find that it is actually out of stock like some other providers!! Good communication re the delivery and the delivery man was very helpful. We were let down by B&Q after ordering weeks ago, I cancelled that order, ordered with JT Pickfords and the order arrived within 48 hours. We have already submitted another order, this time for pick up.

Reply from JT Pickfords

Reply from JT Pickfords
The service was very good
The service was very good and easy from ordering to collecting when a gentleman carried the package which was quite heavy and placed it in the boot of my car.
Will use again when needed.
Needless to say the item was just as described.

Reply from JT Pickfords

Reply from JT Pickfords
Good Service
Received items as advertised within a few days of placing order.
Beware of PayPal route as I managed to skip the delivery part and got an email to tell me my items were ready for collection.
Sorted with a few helpful phone calls.
I would use Pickford again.

Reply from JT Pickfords

Reply from JT Pickfords
Easy process from start to finish
Easy process from start to finish. Excellent service A*****

Reply from JT Pickfords
Ordering and payment was an easy…
Very happy with my purchase. Ordering and payment was an easy process, arrive well within stated delivery time, very well packed, price was competitive. A very nice solid modern unit. Thank you.

Reply from JT Pickfords
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






