They don't like criticism, only appreciate your money, if a problem they hate giving it back even if the product is faulty
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Good experience all through. Staff in showroom so helpful and knowledgeable with great advice and nothing too much trouble. Comms on collection and delivery were fab. The guys who delivered our order... See more
Again, lve just received excellent customer service from this company. Goods always delivered on time with the promised courtesy call beforehand. Always packaged well and any issues dealt with... See more
Looking for wallboards on internet found item on this company’s web site easy to use , placed ordered Friday and the wallboards were delivered Monday , emails were sent to us with despatch note & in... See more
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Company details
Written by the company
JT Pickfords is a leading retailer of bathroom, heating and plumbing products. From our headquarters based in Sheffield, UK, we offer a huge range of contemporary and traditional bathroom, heating and plumbing products on our online store as well as in store.
Contact info
Vander House, Starnhill Close, Ecclesfield, S35 9TG, Sheffield, United Kingdom
- 0330 353 0304
- sales@jtpickfords.com
- jtpickfords.com
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Absolutely brilliant help from start to…
Absolutely brilliant help from start to finish would I recommend 100% yes great advice and support

Reply from JT Pickfords
Great Service!
Hi, the delivery was quick and efficient but my partner put the toilet seat on and said that the chrome fixings were full of some sort of Gunk, and when he looked at the seat, there was a scratch on the seat, so not happy , we have kept because I had already thrown out the toilet seat that morning! I chose the company as I wanted to avoid giving more money to Amazon and keep a small business going , but the product quality was not there it was damaged! Will not be using again, because of poor service!
£20 just for asking the delivery time
Bought goods for nearly £1000 and was given a delivery date. It went past 3.30 pm so wanted to ask when will they deliver as plumber was waiting. This simple phone call cost me nearly £20( not 100% sure how much it cost) It was an 0845 number which was not included in my bundle so asked phone provider, they gave this number which was found to be JT Pickfords’.

Reply from JT Pickfords
Easy Ordering online
Easy Ordering online. Delivery and shipped item all good as expected!

Reply from JT Pickfords
I ordered on line to collect from…on line order
I ordered on line to collect from Eccelsfield show room which was very quick

Reply from JT Pickfords

Reply from JT Pickfords
Item ordered and delivered on time.
Item ordered and delivered on time.
Extremely good service.

Reply from JT Pickfords
Originally made telephone contact with…
Originally made telephone contact with company and had a very polite, helpful lady who gave me all the information I needed regarding the bath screen I needed . I then ordered on line and the screen arrived on time and we are delighted with it!

Reply from JT Pickfords

Reply from JT Pickfords
I bought a toilet seat that I could not fit due to being supplied with incorrect fittings
I bought a toilet seat that I could not fit because the grommets were too large for the hole.
I finally got to know that there are two options on the grommet size.
This was after spending time fitting, un fitting, having to replace the old seat and spending further time doing unsuccessful internet search.
I finally spoke to a lady at your shop who explained there were two options.
Suggest you either have both options included in the pack, just a few pence cost or have them in store after explaining to the customer the situation.
I bought and fitted the exact same seat a few years ago and fitted no problem, it is a very good seat

Reply from JT Pickfords

Reply from JT Pickfords
Easy to order online & staff were very…
Easy to order online & staff were very helpful when loading goods onto van

Reply from JT Pickfords
Excellent service
Excellent service after being let down by another company JT Pickfords got my order out to me by 10am the following morning allowing me to get the job done on time

Reply from JT Pickfords
GREAT SERVICE
great service,ordered some tiles to be delivered from sheffield to lancaster and they were here within two days PERFECT .Would highly reccomend .

Reply from JT Pickfords
Thought I was purchasing a square…
Thought I was purchasing a square shower head arm but was a rectangular one. Delivery was good
Good product at a good price and…
Good product at a good price and delivered in double quick time!

Reply from JT Pickfords
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