JT Pickfords Reviews 

621
TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 1 out of 5 stars

They don't like criticism, only appreciate your money, if a problem they hate giving it back even if the product is faulty

Rated 5 out of 5 stars

Good experience all through. Staff in showroom so helpful and knowledgeable with great advice and nothing too much trouble. Comms on collection and delivery were fab. The guys who delivered our order... See more

Rated 5 out of 5 stars

Again, lve just received excellent customer service from this company. Goods always delivered on time with the promised courtesy call beforehand. Always packaged well and any issues dealt with... See more

Rated 5 out of 5 stars

Looking for wallboards on internet found item on this company’s web site easy to use , placed ordered Friday and the wallboards were delivered Monday , emails were sent to us with despatch note & in... See more

Company replied

Company details

  1. Bathroom Remodeler
  2. Furniture Store
  3. Boiler and Heating Service
  4. Plumber

Written by the company

JT Pickfords is a leading retailer of bathroom, heating and plumbing products. From our headquarters based in Sheffield, UK, we offer a huge range of contemporary and traditional bathroom, heating and plumbing products on our online store as well as in store.


Contact info

4.1

Great

TrustScore 4 out of 5

621 reviews

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No recent history of asking for reviews

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4.1

All reviews

(621)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service!

Hi, the delivery was quick and efficient but my partner put the toilet seat on and said that the chrome fixings were full of some sort of Gunk, and when he looked at the seat, there was a scratch on the seat, so not happy , we have kept because I had already thrown out the toilet seat that morning! I chose the company as I wanted to avoid giving more money to Amazon and keep a small business going , but the product quality was not there it was damaged! Will not be using again, because of poor service!

December 1, 2020
Rated 1 out of 5 stars

£20 just for asking the delivery time

Bought goods for nearly £1000 and was given a delivery date. It went past 3.30 pm so wanted to ask when will they deliver as plumber was waiting. This simple phone call cost me nearly £20( not 100% sure how much it cost) It was an 0845 number which was not included in my bundle so asked phone provider, they gave this number which was found to be JT Pickfords’.

November 29, 2020
Unprompted review
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Reply from JT Pickfords

Thank you for your feedback. The cost of calling an 0330 number is never charged at more than a standard rate call. 03 numbers are inclusive in monthly mobile bundles and effectively makes the call free to people who have a monthly mobile contract. We would require you to email support@jtpickfords.com with regards to this issue as we have been unable to verify your order and would like to investigate this matter further.

Kind regards
Customer Care
JT Pickfords

Rated 5 out of 5 stars

Easy Ordering online

Easy Ordering online. Delivery and shipped item all good as expected!

November 25, 2020
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Reply from JT Pickfords

Thank you for your review John.

Kind Regards
JT Pickfords

Rated 5 out of 5 stars

Great

Great stock levels, great service, polite staff and quick!

November 13, 2020
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Reply from JT Pickfords

Thank you for your lovely feedback Daniel

Kind Regards
JT Pickfords

Rated 5 out of 5 stars

Originally made telephone contact with…

Originally made telephone contact with company and had a very polite, helpful lady who gave me all the information I needed regarding the bath screen I needed . I then ordered on line and the screen arrived on time and we are delighted with it!

November 12, 2020
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Reply from JT Pickfords

Thank you for your review Ellen.

Kind Regards
JT Pickfords

Rated 5 out of 5 stars

Good service

Great service, good prices and fast delivery. Can’t ask for much more!

November 12, 2020
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Reply from JT Pickfords

Thanks for your review.

Kind Regards
JT Pickfords

Rated 1 out of 5 stars

I bought a toilet seat that I could not fit due to being supplied with incorrect fittings

I bought a toilet seat that I could not fit because the grommets were too large for the hole.
I finally got to know that there are two options on the grommet size.
This was after spending time fitting, un fitting, having to replace the old seat and spending further time doing unsuccessful internet search.
I finally spoke to a lady at your shop who explained there were two options.

Suggest you either have both options included in the pack, just a few pence cost or have them in store after explaining to the customer the situation.

I bought and fitted the exact same seat a few years ago and fitted no problem, it is a very good seat

November 11, 2020
Rated 5 out of 5 stars

Ronseal

Exactly what I was after, straightforward ordering and delivery.

November 10, 2020
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Reply from JT Pickfords

Thanks for your review David

Kind Regards
JT Pickfords

Rated 5 out of 5 stars

very helpful

very helpful, excellent display set up, competitive prices

November 9, 2020
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Reply from JT Pickfords

Thank you for your feedback

Kind Regards
JT Pickfords

Rated 5 out of 5 stars

Excellent service

Excellent service after being let down by another company JT Pickfords got my order out to me by 10am the following morning allowing me to get the job done on time

November 4, 2020
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Reply from JT Pickfords

Thank you for your lovely review Trevor

Kind Regards
JT Pickfords

Rated 5 out of 5 stars

GREAT SERVICE

great service,ordered some tiles to be delivered from sheffield to lancaster and they were here within two days PERFECT .Would highly reccomend .

November 3, 2020
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Reply from JT Pickfords

Thank you for your 5* review Steven

Kind Regards
JT Pickfords

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