I needed a new water feed to my home to improve pressure and flow in the house. Todd and Tom were very quick to respond, visit and quote. They then undertook the work soon and on time and to a very hi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing
Amazing. Tod was so helpful & did a fantastic job. Put in a new water supply & 7 outside taps throughout my garden. Very professional & knowledgeable I would highly recommend him without question
I can't thank Todd enough for all of…
I can't thank Todd enough for all of his help with an issue I had, he took time on many occasions talking to me and picking up my endless messages ! Sorry Todd 😞 you were very patient and informative, i had every faith that you were the man for the job., and on Thursday you proved me right ! 1st class job, very professional and polite. Thanks again
Excellent Service, thanks Todd
Todd was recommended by a friend, he was very friendly, helpful and explained exactly what needed to be done, we had a small leak on a pipe that ran externally for 300m. He had the right equipment to do the job quickly and efficiently. Well done Todd you are a star, would highly recommend this company
HIGHLY recommended - Positive experience from the start to the end.
Todd was recommended by an employee of Seven Trent Water following a underground pipe leak being found. Right from the start the experience and service has been excellent. He had good communication, prompt with attending to the work and completed it all within one day. He and Tom (his colleague) have a friendly approach with no awkwardness and get the work done. I would highly recommend using JT Pierpoint Utilities! Deserve more than 5 stars.
Informed by Severn Trent that we had a…
Informed by Severn Trent that we had a leak in a water pipe on our front drive. Contacted Todd through a recommendation and he came to assess the work required. After approving his quote he was able to do the work within 2 days. I was worried about the amount of mess this could mean as we have block paving and didn't want it to be spoilt. Needn't have worried, after removing only the parts required and laying a new pipe from the road to the kitchen, all was returned to perfect order, you could not tell it had been disturbed. Todd and his colleague Tom worked so hard and the work was completed in 2 days, they were both extremely professional and courteous and would highly recommend. Thank you both for a job well done.
Todd came highly recommended by an…
Todd came highly recommended by an employee of Severn Trent Water after a mains leak was discovered on my property. He was professional, efficient and got the job done without issue.
I would highly recommend jt pierpoint utilities to anyone having water leak issues.
Much appreciated
Thank you
Under drive leak
Spoke to Todd about a leak we had under our driveway, within a few days he turned up, repaired it. He left it cleaner than it was in the first place! Couldn’t recommend him enough, a huge thanks again mate!
Todd came out and found the underground…
Todd came out and found the underground leak straight away. He fixed it and made good the surface in a morning. Highly recommended.
Outstanding service from start to finish
Todd is incredible.
Took time out on a sunday to come and help me with a problem
Very friendly.
Extremely greatful for his help and ability to sort out the problem
Highly recommend
Mains supply water leak
Mains supply water leak. Contacted and problem detected and fixed within 24 hours. Great service received. Highly recommend.
I had a leak in the water troughs in…
I had a leak in the water troughs in the stables. Todd came and fixed it. Great job!
Main Water Supply Leak.…
Informed by Severn Trent that my mains water supply had a leak, Todd came over within a day, assessed the job and quickly suggested a remedy. He and his colleague, Tom, were on site within two days and installed a full new water supply pipe. This involved a lot of digging and using the ‘mole’ tool. They never stopped and the works were completed within 2 days.
I was really impressed by Todd’s knowledge and professionalism and by the hard work by both.
After the works they completely cleared the site leaving no mess whatsoever.
I would not hesitate in recommending Todd and Tom to anyone, really impressed with their clean and tidy hard work.
Can't recommend him highly enough
Can't recommend him highly enough. Works really hard and work is of the highest standard. A really pleasant man. Absolutely great service.
Mains water leak under property
Advised by Severn Trent that I had a leak on my property somewhere. Todd came out within days and gassed the system to diagnose where the leak was (under the kitchen) and gave me options on what he could do explaining the process, cost and (no) disruption benefits and timeline to fix. He was very polite, courteous and efficient – exuded reassurance all the way with absolutely no pressure at all. His work was excellent, he re-routed the whole mains water supply to a new entry point in the utility room and fitted a new stop tap, capping off the old supply. Absolutely amazing job using a mole machine under the block paving which involved lifting a few blocks in certain areas rather than the whole driveway and path. A fantastic clean up and after he had finished you couldn’t even tell he had been. 100% recommend this company – can’t praise him enough.
Amazing service
Amazing service all round got me book in right away. Excellent service provided no messing about just cracked on got the job done..
Worked tidy left zero mess from the job rocked up on the time he gave me to me is major bonus cause no one like waiting around
Water supply leak fixed
Todd and Tom repaired a leak on the water supply pipe to our property. Very pleased with job done. Prompt and efficient. A pleasure to deal with.
Great service, saved us over Christmas
Todd came out on Christmas Eve after we found a leaking water pipe underground in our front garden. Todd came at short notice and was quick and efficient at solving the problem. He was friendly and very professional. We can’t thank Todd enough as we would’ve been without water over Christmas and potentially new year without his help!
Top Class Service
Todd's team came out on Sunday in horrid weather just before Christmas to save ours. They located a severe leak underground and repaired it within the day after excavation. Despite deep trench work, after they left, you wouldn't have noticed they'd been. Everything was left neat. Polite, professional and completed on time. I'd highly recommend although I hope I never have to use them again :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








