Jtpierpointutilities Reviews 127

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service provided, highlighting the staff's professionalism, knowledge, and efficiency. Many people appreciate the clear communication, prompt responses, and the team's ability to complete jobs quickly, even under tight deadlines. Reviewers frequently mention the high quality of work, with particular emphasis on how tidy and clean the work areas are left after completion. Customers are particularly impressed with the staff's helpfulness and their dedication to going the extra mile, often working late or fitting in urgent jobs. The ability to solve complex issues and provide valuable advice is also a recurring positive point.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a new water feed to my home to improve pressure and flow in the house. Todd and Tom were very quick to respond, visit and quote. They then undertook the work soon and on time and to a very hi... See more

Rated 5 out of 5 stars

First-class customer service from start to finish. Needed to upgrade the main water service ASAP for increased flowrate for the new hot water cylinder. The team at JT Pierpoint Utilities moved heaven... See more

Rated 5 out of 5 stars

We needed a new mains supply as a leak had occurred in a particularly inaccessible place. Given the time constraints of getting this fixed imposed by Severn Trent I was concerned that this may p... See more

Rated 5 out of 5 stars

Found Todd on Seven Trent registered companies list, he responded quickly and came out to quote for the job the following day. He replaced my old lead pipe with new plastic ready for my builder to... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

127 reviews

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Rated 5 out of 5 stars

Amazing

Amazing. Tod was so helpful & did a fantastic job. Put in a new water supply & 7 outside taps throughout my garden. Very professional & knowledgeable I would highly recommend him without question

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

I can't thank Todd enough for all of…

I can't thank Todd enough for all of his help with an issue I had, he took time on many occasions talking to me and picking up my endless messages ! Sorry Todd 😞 you were very patient and informative, i had every faith that you were the man for the job., and on Thursday you proved me right ! 1st class job, very professional and polite. Thanks again

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service, thanks Todd

Todd was recommended by a friend, he was very friendly, helpful and explained exactly what needed to be done, we had a small leak on a pipe that ran externally for 300m. He had the right equipment to do the job quickly and efficiently. Well done Todd you are a star, would highly recommend this company

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

HIGHLY recommended - Positive experience from the start to the end.

Todd was recommended by an employee of Seven Trent Water following a underground pipe leak being found. Right from the start the experience and service has been excellent. He had good communication, prompt with attending to the work and completed it all within one day. He and Tom (his colleague) have a friendly approach with no awkwardness and get the work done. I would highly recommend using JT Pierpoint Utilities! Deserve more than 5 stars.

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

Informed by Severn Trent that we had a…

Informed by Severn Trent that we had a leak in a water pipe on our front drive. Contacted Todd through a recommendation and he came to assess the work required. After approving his quote he was able to do the work within 2 days. I was worried about the amount of mess this could mean as we have block paving and didn't want it to be spoilt. Needn't have worried, after removing only the parts required and laying a new pipe from the road to the kitchen, all was returned to perfect order, you could not tell it had been disturbed. Todd and his colleague Tom worked so hard and the work was completed in 2 days, they were both extremely professional and courteous and would highly recommend. Thank you both for a job well done.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Todd came highly recommended by an…

Todd came highly recommended by an employee of Severn Trent Water after a mains leak was discovered on my property. He was professional, efficient and got the job done without issue.
I would highly recommend jt pierpoint utilities to anyone having water leak issues.

Much appreciated
Thank you

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Under drive leak

Spoke to Todd about a leak we had under our driveway, within a few days he turned up, repaired it. He left it cleaner than it was in the first place! Couldn’t recommend him enough, a huge thanks again mate!

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Main Water Supply Leak.…

Informed by Severn Trent that my mains water supply had a leak, Todd came over within a day, assessed the job and quickly suggested a remedy. He and his colleague, Tom, were on site within two days and installed a full new water supply pipe. This involved a lot of digging and using the ‘mole’ tool. They never stopped and the works were completed within 2 days.
I was really impressed by Todd’s knowledge and professionalism and by the hard work by both.
After the works they completely cleared the site leaving no mess whatsoever.
I would not hesitate in recommending Todd and Tom to anyone, really impressed with their clean and tidy hard work.

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Mains water leak under property

Advised by Severn Trent that I had a leak on my property somewhere. Todd came out within days and gassed the system to diagnose where the leak was (under the kitchen) and gave me options on what he could do explaining the process, cost and (no) disruption benefits and timeline to fix. He was very polite, courteous and efficient – exuded reassurance all the way with absolutely no pressure at all. His work was excellent, he re-routed the whole mains water supply to a new entry point in the utility room and fitted a new stop tap, capping off the old supply. Absolutely amazing job using a mole machine under the block paving which involved lifting a few blocks in certain areas rather than the whole driveway and path. A fantastic clean up and after he had finished you couldn’t even tell he had been. 100% recommend this company – can’t praise him enough.

January 13, 2025
Rated 5 out of 5 stars

Amazing service

Amazing service all round got me book in right away. Excellent service provided no messing about just cracked on got the job done..
Worked tidy left zero mess from the job rocked up on the time he gave me to me is major bonus cause no one like waiting around

December 29, 2024
Unprompted review
Rated 5 out of 5 stars

Water supply leak fixed

Todd and Tom repaired a leak on the water supply pipe to our property. Very pleased with job done. Prompt and efficient. A pleasure to deal with.

December 30, 2024
Rated 5 out of 5 stars

Great service, saved us over Christmas

Todd came out on Christmas Eve after we found a leaking water pipe underground in our front garden. Todd came at short notice and was quick and efficient at solving the problem. He was friendly and very professional. We can’t thank Todd enough as we would’ve been without water over Christmas and potentially new year without his help!

December 24, 2024
Unprompted review
Rated 5 out of 5 stars

Top Class Service

Todd's team came out on Sunday in horrid weather just before Christmas to save ours. They located a severe leak underground and repaired it within the day after excavation. Despite deep trench work, after they left, you wouldn't have noticed they'd been. Everything was left neat. Polite, professional and completed on time. I'd highly recommend although I hope I never have to use them again :-)

December 22, 2024
Unprompted review

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