Jtpierpointutilities Reviews 127

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service provided, highlighting the staff's professionalism, knowledge, and efficiency. Many people appreciate the clear communication, prompt responses, and the team's ability to complete jobs quickly, even under tight deadlines. Reviewers frequently mention the high quality of work, with particular emphasis on how tidy and clean the work areas are left after completion. Customers are particularly impressed with the staff's helpfulness and their dedication to going the extra mile, often working late or fitting in urgent jobs. The ability to solve complex issues and provide valuable advice is also a recurring positive point.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a new water feed to my home to improve pressure and flow in the house. Todd and Tom were very quick to respond, visit and quote. They then undertook the work soon and on time and to a very hi... See more

Rated 5 out of 5 stars

First-class customer service from start to finish. Needed to upgrade the main water service ASAP for increased flowrate for the new hot water cylinder. The team at JT Pierpoint Utilities moved heaven... See more

Rated 5 out of 5 stars

We needed a new mains supply as a leak had occurred in a particularly inaccessible place. Given the time constraints of getting this fixed imposed by Severn Trent I was concerned that this may p... See more

Rated 5 out of 5 stars

Found Todd on Seven Trent registered companies list, he responded quickly and came out to quote for the job the following day. He replaced my old lead pipe with new plastic ready for my builder to... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

127 reviews

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Rated 5 out of 5 stars

Water service pipe renewal

Water service pipe renewal
Leaking water pipe replaced under my property and within the boundary, works completed in a timely manner within the time specified and to a high standard. Very tidy work, area left as it was found. Great communication throughout, excellent customer service. Thank you!

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Happy customer

Wouldn't normally bother with a review, but was super happy with this guy. Well priced, thorough, respectful of my property.. would highly recommend!

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

I have never had a better contractor do…

I have never had a better contractor do work for me and my wife. He was prompt polite fantastic with the dogs. His work is second to non and its been a pleasure to have him in and around our home. he has kept us up dated all the way through the work he's done. He's been fantastic accommodating and a great guy. If you have any issues with internal or external plumbing and even re piping a new water line to a house like what he did for us (as we didn't have a stop tap ) If we needed to stop the water for any reason we would have to use the stop tap in the road and that would have turned next doors water off as well. I can't praise Todd and his employee enough.I would recommend this company without hesitation. If you have water issues call Todd and your problem will be dealt with asap. Thank you again Todd for all your help I'm so glad We choose you

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Tom and Todd replaced our whole mains…

Tom and Todd replaced our whole mains water pipe and fitted a new stop tap. Absolutely amazing job using their mole machine under our block paved drive which involved lifting afew blocks in 3 areas and replaced. A great clean up and to be honest it looked as good as before they arrived. 100% recommend this company.

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Found out we had yet another leak on…

Found out we had yet another leak on old water supply under our driveway, we were passed on Todd’s number. Not only did he go out of his way to come and look at the job , he also diagnosed the point it was leaking. He gave us options on what he could do and left it to us to decide (absolutely no sale patter) We booked him in to replace the service pipe and he promptly came and sorted out the problem making the least amount of mess and completed the job in the time scale he’d predicted. What I really liked was he would talk you through what needed to be done before he did it. He was always polite and honest in his dealings with me, but most importantly delivered the service he had promised.

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Water leak under extension

Had a shock bill from Yorkshire water which indicated I had a leak somewhere on my water supply pipe. Called Tod who came out promptly, located the area of the leak. Unfortunately it was under the extention. However Tod suggested providing a new supply pipe into the garage and sending the new feed into the adjacent utility room and then disconnect the old supply in the Kitchen. This was a brilliant solution as I was worried that the extention floor would have had to come up and risk damaging the new kitchen. The new supply was promptly put in at a reasonable price and in a proffesional manner. Tod cares about the quality of his work and that showed in the quality of the Finish.
Would absolutely recommend him.

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent job

Excellent job done. Helpful , friendly. Very pleased. Would highly recommend for repairs, renewals of water pipes. Thanks Todd and Tommy.

November 2, 2024
Unprompted review
Rated 5 out of 5 stars

Todd came out to repair our water leak…

Todd came out to repair our water leak on the drive he was on time polite and kept us informed through the job the job was completed and we can't tell hes been what a great company thanks Todd and tom we highly recommend

October 30, 2024
Unprompted review

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