Jtpierpointutilities Reviews 127

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service provided, highlighting the staff's professionalism, knowledge, and efficiency. Many people appreciate the clear communication, prompt responses, and the team's ability to complete jobs quickly, even under tight deadlines. Reviewers frequently mention the high quality of work, with particular emphasis on how tidy and clean the work areas are left after completion. Customers are particularly impressed with the staff's helpfulness and their dedication to going the extra mile, often working late or fitting in urgent jobs. The ability to solve complex issues and provide valuable advice is also a recurring positive point.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a new water feed to my home to improve pressure and flow in the house. Todd and Tom were very quick to respond, visit and quote. They then undertook the work soon and on time and to a very hi... See more

Rated 5 out of 5 stars

First-class customer service from start to finish. Needed to upgrade the main water service ASAP for increased flowrate for the new hot water cylinder. The team at JT Pierpoint Utilities moved heaven... See more

Rated 5 out of 5 stars

We needed a new mains supply as a leak had occurred in a particularly inaccessible place. Given the time constraints of getting this fixed imposed by Severn Trent I was concerned that this may p... See more

Rated 5 out of 5 stars

Found Todd on Seven Trent registered companies list, he responded quickly and came out to quote for the job the following day. He replaced my old lead pipe with new plastic ready for my builder to... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

127 reviews

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Rated 5 out of 5 stars

Todd and team came out and rerouted my…

Todd and team came out and rerouted my leaking water pipe within two days the job was done and you can’t tell they have been he kept me in the loop as the job progressed thanks Todd would recommend this company to anyone

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

Sorting out a leak

When Todd arrived he was polite and helpful. It was pouring with rain and we weren't entirely sure where leak was.
From beginning to end Todd remained calm and collected and the final result was amazing. Would definitely recommend this company if you have any leaks.

October 20, 2024
Unprompted review
Rated 5 out of 5 stars

Todd to the rescue

Severn trent discovered a water leak under my kitchen from the stop tap the day before I was having a new one fitted, panic ensued. However Todd went above and beyond to come the following morning and fix the issue. He dug down from outside the kitchen and only had to make a very discreet hole for the new stop tap. No mess left, extremely happy with the result and the price, crisis averted thanks to Todd top guy, thanks very much.

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Had a burst pipe which was picked up by…

Had a burst pipe which was picked up by Severn Trent, Todd arrived promptly next day and took up slabs in rear garden, dug down and took out twisted lead pipework, capped it off, fixed what needed sorting, and filled everything back in and laid slabs back. Wouldn't of known anyone had been outside. Tidy, efficient and price paid was as agreed. Wouldn't hesitate to use again, highly recommended. Thanks guys

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Todd went out of his way to fit in work…

Todd went out of his way to fit in work mending a leaking water pipe on my property. He rearranged other work so he could do this urgently. The price he quoted was the price I paid although until the work started he wouldn't have known what it entailed so there was no surprises
about having to pay more. Great work.

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

Moleing fresh water pipes

Absolutely amazing service from start to finish.
Todd and Tom were brilliant explained everything they were doing and gave time scales and turned up when they said they would. Work was carried out without any issues to us. They kept everything clean and tidy. What a team, what can I say other than perfect.. thank you Yvonne and William Watkinson Nottingham

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Undertook a difficult job replacing the…

Undertook a difficult job replacing the water pipe, with challenging access, in a very professional and orderly manner. Everything was cleaned up and left in perfect order and I can only say how much I wish this type of service was more frequent. I recommend Todd with no reservation.

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

Water supply pipe leak

Todd come out quickly to quote for a full water supply pipe relay which we have booked in for, reasonably priced. He has done us a temporary repair in the meantime to get us through until the full relay. Good communication and turned up when he said he would.

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

Todd turned out at very short notice to…

Todd turned out at very short notice to fix a leak on our drive. Identified the pipe, having to extend the hole. I was not at home so Todd provided not only photos of the work (Before, during and after) but also a video of the water leak. Great communication after the job was completed. I would highly recommend Todd 👍🏻✅👍🏻

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

When a company goes out of their way to…

When a company goes out of their way to help you, you cannot give any less than 5 Stars. Tod and his team actually care about their customers and make sure they go above and beyond. Will Definitely use again and wont hesitate to recommend Tod to my landlords too

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Long standing water leak

I asked Jon Pierpoint to come and find a leak and repair it. He dug the first hole to find the actual pipe. The depth was about 5 foot. Once found he launched a special camera that records distance to where the water leak was. Found at 7.9 meters. Dug another deep hole and found the water leak and repaired it. Took from 8am to 17.00. Am very pleased with the service provided and would recommend him

July 13, 2024
Unprompted review
Rated 5 out of 5 stars

I had a waterpipe leak at my property…

I had a waterpipe leak at my property and contacted Todd from JT Pierpoint utilities ltd. Todd and his team came out and assessed the situation and preceeded to excavate repair the pipe and then reinstated the hole back how it was found. Todd kept me informed as the job moved forward and made sure I was 100% satisfied before he left. Brilliant company will use again

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company. Fantastic work carried out. I had a leaking pipe under my front garden steps. All fixed within a day and steps put back perfectly. I was working away from home and was kept in constant contact with updates and photo's. This is a company that can be trusted.I will always use this company.

June 20, 2024
Unprompted review

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