JTX Fitness Reviews 6,645

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 318 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and sturdiness of the products, finding them easy to use and effective for their fitness needs. The delivery service is frequently highlighted as quick, well-communicated, and efficient, with many appreciating the option for delivery to their room of choice. People also commend the excellent service from start to finish, including helpful pre-sales advice and straightforward assembly processes. However, some customers experienced issues with product functionality, such as overheating or unexpected shutdowns, and a few noted that assembly took longer than anticipated. There were also occasional complaints about noisy machines, poor design for space-saving, and difficulties with customer service regarding faulty goods or warranty claims.

What people talk about most

Product

People report positive experiences with product, often praising the quality, sturdiness, and ease of... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the sturdiness and solid build of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, often praising the speed and efficiency of... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting that many products are... See more

Service

Clients share positive opinions on service, frequently highlighting excellent customer support, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super quick delivery, they texted me the evening before with a slot and then called me on the day ahead of arriving. The assembly was straight forward with clear instructions. Took one person... See more

Rated 5 out of 5 stars

2nd cross trainer from JTX. First one lasted four years which I’m happy with as I do use them a lot. Only needed to get one replacement part during the 2 year warranty which was dealt with smoothly.... See more

Rated 5 out of 5 stars

Fast and well communicated delivery. Delivery guys were great. Unboxed and put together fairly easily, the only confusion was the half allan key screw and the small screw on the upright, I had a f... See more

Rated 5 out of 5 stars

This is the second foldable treadmill we've purchased from JTX, the first being a refurbished model. When we needed to replace it the decision to replace like for line was non-negotiable. This foldabl... See more


Company details

  1. Fitness Equipment Store
  2. Fitness and Nutrition Service

Written by the company

JTX is an independent fitness brand based in West Sussex. We design, build and sell home gym equipment — treadmills, bikes, rowers, cross trainers — directly to our customers. No middlemen, no hype, no subscriptions required. Just dependable machines, honest advice, and a team that’s here when you need them.

JTX Fitness Guarantee

We are here to help you achieve your goals

We are here to help you achieve your goals
JTX started in 2009 with a straightforward idea: fitness equipment should hold up in real use, not just look good on day one. Too much of the industry felt driven by hype — short-term trends and promises that didn’t translate once routines changed or life got busy. We wanted to build something different. Equipment people could come back to through different phases of training, different stages of life, and trust that it would still do its job. That thinking still shapes how we design, build and support every machine today. Training that fits around your life: We design for the way people actually train — the early mornings, the busy weeks, the sessions that just keep you ticking over. Not the highlight reel. Equipment that’s built properly: We prioritise build quality, real-world testing and considered engineering. No gimmicks, no feature clutter — just machines that do what they should, consistently, for years. Support that doesn’t disappear after you buy: Our UK team is here before purchase, during setup, and long after delivery. Buying guides, care advice, repairs — we’re not hard to reach and we don’t hide behind chatbots. Longer warranties, fewer worries: All equipment comes with generous in-home repair warranties as standard. If something needs fixing, we come to you. We back what we build.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

It’s a really nice exercise bike for a…

It’s a really nice exercise bike for a good price. Easy to set up. Links in to Kinomap and others but the on bike options are enough for me. The fifth star will appear when I get it set up so I can ride in a sit up and beg style, experimenting with saddle position. Happy with it

October 16, 2025
Rated 5 out of 5 stars

Great customer experience

Couldn’t fault my customer experience- and as a small business owner myself I know how important this is - I ordered my rowing machine and it was delivered to my gym within a few days - I was kept informed about time of delivery

October 15, 2025
Rated 5 out of 5 stars

Brilliant

Excellent company bought the ignite rower it’s as good as concept 2 only would say the damper seems a little less effective but a brilliant rower regardless !! Thanks

October 14, 2025
Rated 5 out of 5 stars

Bought the sprint 9 delivery was…

Bought the sprint 9 delivery was exactly as when they said it would be
Fairly easy to put together does need 2 people as quite heavy
Used it a couple of times already
Connection to zwift easily and is fairly quiet even when you ramp up the speed
Would recommend

October 14, 2025
Rated 5 out of 5 stars

Quality equipment supported by equally good service

I found JTX through online search with supporting positive reviews. I visited the JTX office in Shoreham to see and test the equipment before purchase. The member of staff explained the choice of models, differences and warranty / support and gave me all time I required - definitely worth the trip.
Equipment arrived within a couple of days, with clear instructions for assembly: just take your time and read everything first.
One short phone call to request an additional part was handled efficiently and promptly.
Very pleased JTX and thank you

October 10, 2025
Rated 5 out of 5 stars

Love it

It's been almost 3 weeks. I am so happy with my purchase. I use the tredmill every otherday. Very easy to use, love the big screen, l wish l could play movies on it but maybe in another model. Easy to order, information follow after with guidance, you can connect to two apps and bluetooth. Programs loaded to every user. Size wise big but we need it. My husband and l done best purchase for our health. Thank you

October 8, 2025
Rated 5 out of 5 stars

Great Cross Trainer!

Great delivery service and brilliant product. I put the cross trainer together on my own and the wiring does take a little focus but all doable. Ideally use two people to build from the box. Would recommend and use JTX again.

October 2, 2025
Rated 5 out of 5 stars

Very satisfied

We were very well advised at the showroom and welcome to try out the treadmills. We chose the Sprint 7 as it was just the right size for our room. This is a great machine. The delivery was well informed beforehand, on time and straight to where we wanted it. Assembly was easy. No need for after sales service yet. A very painless and impressive experience.

October 2, 2025

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