JTX Fitness Reviews 6,645

Great pre-sales service with comprehensive answers to questions when I called; great treadmill that is solid and quiet - far better than others in the same price bracket

Order arrived exactly on time when they said it would. Delivery team were fab and carried heavy box up 2 flights of stairs with no sighing or tutting. Kit is great - sturdy and quiet… feels good quality and safe when in use. Only reason for not giving 5 stars was that some parts were labelled left when they should have said right and vice versa which led to confusion when we were putting cross-trainer together.

Really pleased with our new spin bike. The customer service has also been excellent. The team were quick to respond and helpful with any questions we had.
The bike itself is great quality and we’re looking forward to getting a lot of use out of it.

I am a 6ft 3ins, 13st 7lb, retired Financial Controller who has used all quality types of exercise equipment over the years including treadmills, elliptical cross trainers, rowing machines and air bikes so I tend to know what is good. I also regularly walk 6 miles every day and do Yoga. I did much research before purchasing this JTX Tri Fit 2 Cross Trainer because I wanted one with an adjustable stride length to complement my height and feel that I have made the right decision because it is a solid well built machine with good stability. The support from JTX has been second to none which I feel one needs when purchasing a product of this type. However, to say that it can be set up in 45 minutes is pretty impossible for the layman so I would recommend always using the paid build facility which is available through JTX. Initially I started to build the machine myself and got as far as fixing the stabilisers but then had to use the service of the JTX experts to finalise everything largely because the cabling around the handlebars is tricky. I am currently in the process of trawling through the computer programmes for this machine, many of which are tough and effective but I feel sure that this machine will have much use and give me much pleasure going forward.

Great tread
Been put to the test for 5 months and it’s absolutely brilliant
Great customer service. Impressive response time

I bought a JTX Sprint-7 treadmill. Communication with JTX was easy; I made dates for delivery and subsequent assembly of the treadmill. These were respected and the people involved were pleasant and helpful. The treadmill itself seems like an excellent piece of equipment and good value.

Very impressed with the delivery, arrived when it said it would

Fantastic treadmill so far, very easy to set up and feels very well made when in use.

Great delivery options and friendly delivery team

Great running machine and great aftercare service. Do pleased I chose a JTX treadmill, definitely 5 stars .

Really pleased with the treadmill. Delivery was efficient. There was a random fault with the machine but JTX responded very quickly and arranged for both collection of the machine and delivery of a replacement within 24 hours of being contacted.

Queries and questions dealt with very quickly and new items delivered almost instantly. Very good customer service.

The ad said "3-5" days delivery. We arranged, I stayed home 3 hours until 6pm as agreed. At 7pm, we got a message to deliver by 10pm - really?
10 days after placing the order, I took the morning off work to accept delivery - van got here but the machine wasn't on it. That 75kg machine is now lost in transit.
Go elswhere, if you want anything delivered as per the advert. Its a shambles with JTX. Enjoy reading their small print about deliveries and how they'll charge you for any mishaps your end!

Delivery was on time. The driver and mate were very polite and efficient bringing the treadmill into my living room.

Th the person I spoke to was very helpful and informative. I ordered what he suggested at a good and it was delivered on time and The whole process was very easy

I ordered the JTX Club Pro Commerical Treadmill.
Never had a treadmill before, but seeing the reviews, I decided that this was the one for me.
Ordering was easy, and I even got an extar 10% off, and within a week, the treadmill was here and set up in my home.
Communication was great, and the treadmill is excellent!

Fantastic service . Delivered on date selected . Minor problem with power wire - replaced and personally changed within 3 days .

This is the second piece of equipment l have bought from JTX. I am impressed with the quality of the product and the back up service provided.

Fast efficient service. Very pleased with our order and service.

Made the most of the Black Friday deals after months of research. Wanted to purchase from a company who care rather than a ‘box mover’. JTX were helpful on the phone, I was able to select my preferred delivery date and the machine works perfectly. Very pleased.

New machine arrived and box was damaged with a broken wire and switch. Replacement parts sent and engineer arrived to repair but replacement parts sent were incorrect. Second set of parts sent to engineer but we're also incorrect, luckily I phoned and ordered parts to be sent directly to me, which were correct. Second engineer visit and machine was repaired.