Ju-Ju-be Reviews 1,630

Jujube's customer service tells you they are a real, live human being but I don't believe it. They won't call you or give you their number to call and speak to a human being. They just keep giving you the run around in an email.
I purchased a bag and the zipper broke. All I was asking for is another zipper. The zipper was hard to zip right from the beginning. I ended up having a shoemaker fix the zipper for a cost. I don't recommend buying anything from this company. I never will again.

Horrible customer service. I purchased a bib for my baby for Christmas. This was actually the very first item I ordered for Christmas, I ordered this first thing the day after Thanksgiving. I reached out a couple weeks later when I noticed it hadn’t shipped. They responded saying it had shipped and gave me an updated tracking number. Tracking still continued to say label hadn’t been created, I contacted again, received and generic message, no information. Sent a THIRD email stating I would like a refund and received a message stating oh they had responded two days before Christmas offering a refund. I requested a refund in my third email so I had to send a FOURTH email stating yes I want a refund!!!!

No customer service. No phone so you have to email. They do not respond

After buying a changing bag (costing over £100) and using it a handful of times the strap broke, deeming it unusable. So far I've been trying for 3 months to get customer services to either refund or repair it as per the life time guarantee. The EU team claimed to have passed my issue to the US team but no-one responds from either, despite numerous emails and messages from me, including pictures of the problem.

Had shipping confirmation from two different sites from their Walmart site and a text message from them, yet was told two days before Christmas the bag is out of stock and to go look for a used one on eBay where they have jacked the prices up exponentially on these tokidoki bags. They were not concerned about trying to help me with a solution. The idea that instead of trying to find a similar bag in the warehouse and get me a similar price that they would send me to eBay or a Facebook group is so unprofessional it's unreal. If my wife didn't love these bags I would not ever deal with this company again, still might not once she finds out she's not getting this tokidoki bag I showed her the confirmation for.

I placed an order and have not received my order. I requested my order to be cancelled. There is no indication that it has been sent--except a mysterious shipping number with a fraud China shipping company 4PX Innovations.

I was sold a defective bag through an authorized JuJuBe retailer but because it was the elastic on the water bottle holder I didn't notice it right away. They would not take accountability for the product even though the defect happened when in their care or in the care of their retailer.
So now I have a defective $130 purse that does me no good. 😭

Update: JuJube said that my $175 order was not paid to be insured because I didn’t choose that at checkout. My order never left California due to a illegible barcode their warehouse Eleets 3PL put on it. Jujube says it’s in their contract I am out the money. Prior to this I received a shipping number but no product. No one would get back to me since I brought it to their attention more than 10 days ago. I contacted FedEx but can’t get through the automated system to a person because I don’t have a corporate account. My next step is to contact my credit card company and report fraud. DO NOT BUY anything from this untrustworthy scam company

Terrible experience... You guys need to step up your games

I would not trust this company to honor any promises. They ran a special in which you get a "mystery" bag if you ordered $150 worth of stuff. I decided this was worth it and bought my wife $150 worth of stuff for that reason only. I got confirmation and receipt with the bonus bag on it, but they never sent it.

Six weeks later I emailed and a snarky rep named Sabrina said essentially "Oh, we are out of that print now, so you are SOL." It's a mystery bag. You can send anything you want! They never refunded my money nor send me any bag. They refunded the $5 shipping only and lied to the credit card company saying that was a full refund. Crooks!

The customer service department only honor specials when they feel like it and they won't give you an ounce of consideration if you are not OK giving them money and getting nothing in return. Very disrespectful and dishonest. They are the worst!

Indifferent about customer experience. I purchased a bag and then a day later it went on sale. I contacted them about adjusting my order since it hadn't even been shipped yet and they told me they don't do price matching - even for their own website!! This is crazy and so disappointing considering the high cost of these bags. If this wasn't a gift I would have returned my purchase. They have a really cavalier attitude of take it or leave it.

I ordered a galaxy print bag and they sent me a navy blue bag with about 1% galaxy print, on the bottom. I contacted them and they said they don't exchange for "print placement". Never again. Horrible experience.

I have attempted to purchase an item. i There is no indication that it has been sent--except a mysterious shipping number--with no information on how to use that number or what carrier. This was accompanied by their "Oh I'm so sorry we're busier than we thought and don't know if/when things are shipping" letter. Attempts at reaching customer service have been met with silence/.

I’m very disappointed in my most recent purchase with Jujube. I have bought their bags in the past for my kids and loved them so when I saw they teamed up with Disney for the nightmare before Christmas collection I was pumped. Looks beautiful online however the stitching on my bag is all screwed up. The bag sets seems smaller and just the fabric very thin. The changing pad cheaply made the border on mine is coming apart and was all smashed up in shipping. Never buying from this company again. Took them a full 7 days to even ship the order not counting weekend, so don’t expect it to come sooner than 2 weeks.

Transacting with jujube is something worth appealing and no regrets, good services, customers care and security tight.thank you

Great to do business with. Awesome company

I bought the Hello Kitty bows Be Right Back backpack off Amazon in August 2018 but didn't start using it until around December 2018. After less than one year of use, I just noticed the fabric at the corners of the bottom started to rip already. I don't throw my bag around or abuse it in any way. Customer service said this is normal wear and tear. I have other backpacks for 10+ years and have endured rough usage and none of them have rips. This is poor quality and I will not recommend Jujube to anybody anymore.

I ordered the Be Right Back diaper backpack from JuJuBe less than a year ago. It’s been a move bag to have, but recently noticed my front flap of the diaper bag was not staying closed for some reason. I then noticed the magnetic closer was broken, so no more magnet to close the front flap. I called customer service, explained the situation, and was given 2 options.

1. They would send me a new magnet, and I would need to take the bag somewhere to have the new magnet closer installed. Or 2. Send the bag to JuJuBe (which I was told it would take a while for them to get the bag back to me fixed) but they would fix the problem. I fortunately have a back up option for a diaper bag, so I asked how I can send the bag to them to be fixed. Customer service asked for my email, and said directions would be given there.

I received the email but I noticed they said it would be my responsibility to pay for shipping. I would also need to make sure to ship with a tracking number, otherwise they would not be able to track the paclage and if anything happened and they didn’t revive the bag, then it’s basically not their fault and my bag would be missing.

I believe they have a “lifetime warranty” and a “two year warranty” on their products, but I guess that doesn’t mean coving the whole expense.

These bags are not cheap in expense, so I’m surprised that this company would make their customers pay for shipping for their product that has malfunctioned.

Cute products, but had sales around Black Friday they couldn't keep up with. Long delay in receiving my first product from them, to which they gave me a $25 credit to use. I thought that was very nice of them, so I used it towards a little card wallet I thought would go perfectly with my mini backpack. A couple weeks after ordering, I still had not seen any shipping information for my wallet, so I inquired, to which they just cancelled my order, refunded the shipping costs I had paid, and told me the product wasn't available. So disappointed. :( Never again. Sorry....