Ok, back on the 8th Feb 2021, Jubiter took £221.00 from my account to by crypto, somehow, they passed me over to a company called Axe Management, where after several months, loans etc I am facing l... See more
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Very disappointed Dishonest people try to hard sale! If you are a Trading platform like what you claim, why keep pushing people for giving away credit card detail? If you are purely a currency e... See more
Company replied
Jubiter has been fantastic helping me with my recent transaction for bitcoin. Just be careful not to use any outside sources to control the use of bitcoin on your behalf. I've had problems with Globa... See more
Company replied
Jubiter is a scam company that has now closed their site down so if you are expecting to get a return of any funds it will never happen. If you go onto sitejabber reviews and tap on their site thi... See more
Company details
Information provided by various external sources
Jubiter offers the most secure and simplest way to buy Bitcoin instantly using your credit card or debit card of any cryptocurrency exchange.
Contact info
You should know
1.5
Bad
356 reviews
Hasn’t replied to negative reviews
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My experience
I have in reviewed the situation and having discussed the matter is great detail with a very understanding, patient highly intelligent and completely helpful member of staff I realise that the misunderstanding stems from the manner in which my broker conducted business. The 5 stars are completely deserved and so I have amended my review and hope I have not caused any negative feelings for your establishment by my first attempt at a review. Customer services are excellent and I would be proud to recommend your services to my patients and clients.
Thanks for being understanding and patient, keep up the good work.
June 5, 2020
Unprompted review
Reply from Jubiter
Hello Haleem,
Thank you for the review.
I have checked your account and I can see that the orders have been successfully completed, and the funds exchanged into Bitcoins. You currently do not have any pending transactions.
The discussion you had with our agent was very pleasant, and we are more than happy to hear that it's been a similar experience for you.
We hope to hear back from you soon, and from everyone here at Jubiter, we wish you a great week ahead.
Reply from Jubiter
Hello Abigail,
Thank you for your review.
We are happy that you found the process of buying the coins easy.
Regarding the delay, I can see that your transaction was sent to the Blockchain quickly, and there it only needed the regular validations to confirm it.
Apologies if the duration was longer than you would have expected, and I hope we will see you again onto our platform.
Revise
My previous review was before I understood crypto. Now that I know more about it I can see that Jubier is a good place to buy and store crypto. They do good at protecting your info as well.
June 5, 2020
Unprompted review
Reply from Jubiter
Hello Paul,
Thank you for taking the time and writing the review.
We are sorry to hear that the website was difficult to navigate. I will have one of my colleagues contact you privately and gather your feedback regarding website improvement .
Regarding an app, we are only offering the service on a browser, which you can also access from your mobile device.
Last but not least, I want to apologize for the negative experience, we are looking into streamlining the whole process.
Reply from Jubiter
Hello Rosemarie,
Thank you very much for the feedback.
We are more than happy to hear that you are enjoying our services.
Hope to see you again soon!
Jubiter is slow!
Jubiter is slow in moving Bitcoin. Coinbase is much faster.
June 3, 2020
Unprompted review
Reply from Jubiter
Hello John,
Thank you for your feedback.
I have checked our records, and it looks like some of your orders were placed outside of our working hours. We are based in Estonia, so there will be a considerable time zone difference, and if you place the orders while we are offline, they will need to be processed later than usual.
Regardless, you have some orders that are placed within the good time frame, and they are settled within one to two hours, as is expected.
If you are referring to the fact that it is taking longer than usual for the Bitcoins to be sent out, this differs from case to case, as it is up to the Blockchain to validate the transactions.
Still, one of my colleagues will reach out to you and discuss this matter further.
Last but not least, we would like to apologize for the inconvenience caused and we will look further into reducing waiting times.
Excellent with security measures and…
Excellent with security measures and very friendly customer service!
June 3, 2020
Unprompted review
Reply from Jubiter
Hello Julie,
Thank you very much for the feedback, it is much appreciated.
From everyone here at Jubiter, have a great week ahead!
Replies were quick and easy to…
Replies were quick and easy to understand. Support folks show a lot of empathy.
Thank you
May 29, 2020
Unprompted review
Reply from Jubiter
Hello Kokjin,
Thank you for your review.
We appreciate the positive feedback, and we are happy that our replies were adequate for you.
Hope to hear back from you soon.
I wasted a lot of time trying to use my…
I wasted a lot of time trying to use my US credit cards to purchase bitcoin. I made one purchase because it got past the fraud detection depth of one of the credit cards.
Apparently there are only two US credit cards that allow crypto purchases , USAA and one type of AMEX card.
You should inform US customers of this before they attempt to purchase.
May 19, 2020
Unprompted review
Reply from Jubiter
Hello Gene,
Thank you for writing the review.
Purchasing bitcoins differs from bank to bank and the restrictions the customers of the bank impose themselves. It is not a matter of us accepting certain types of cards, but rather banks validating payments to crypto currency exchanges.
Despite this, our financial department has been made aware of this situation and we will further look into this matter. Last but not least, we recommend that you also contact your bank regarding this type of payments.
DON'T use them
A 3rd party opened a "guest account" with Jubiter using my details and transferred bitcoin to an external account. They secure two factor identification is rubbish as they easily accepted copy of my docs from someone else and they didnt even bother that the person opening the guest account used incorrect personal details. I have disputed the transactions and Jubiter showed no sympathy or help to solve my issue. Now they hiding behind the term of "guest account" and that the bitcoin where transferred to an "external account". My advise is steer away from them as they clearly dont mind that their services are used to scam people out of their hard earned money. Update to Jubiter 25.05: I already have spoken to your dispute department about this and as I said no help been offered. I made this review so people are aware and carefully and dont end up losing money like me. I believe the option of using a guest account with yourselves gives the opportunity to unlawful traders to scam money out people. Because of a guest account I have not received any "sign up" email from yourselves, which would alert me and make me look into it more. The 2 step secure identification hasn't been made. I just hope in future your company will take seriously that rough traders use You as a 3rd party to con peoples savings out. People with guest account should have a limit on purchases to make sure that they understand what they are doing. In the matter of 20 minutes I have lost thousands.
May 18, 2020
Unprompted review
Reply from Jubiter
Hello,
Thank you for your review.
We were not able to locate any account using your initials.
The issues that you have described are serious. We understand your frustration and the situation that you are in. If the Bitcoins have been transferred externally, we are not able to retrieve any information about the recipient except the Bitcoin wallet.
Each order is individually checked before being processed and each order goes through the 3D verification system. If your order was processed, that means that the transaction was verified by Visa/MasterCard.
As such, please get back to us and provide some identification details regarding your account, such as your email address or order number.
Thank you.
I am sorry
I am sorry, but this is more of a question, rather than a review...I do not know where else to go for help. So once again, I apologise...
I just joined "jubiter" today (sunday), and I baught some bitcoin with my card. It said that everything went trough ok, and I got the email stating my confirmation number and all that, BUT, when I go to my wallet, it still says "pending", right next to my transaction...
Why is that??? I read some reviews, and it says that once you got your confirmation number sent to your email, that the bitcoin is approved and funds should of been transferred to my bitcoin automatically...
It's now been like 5, 6 hrs, and it still says
"pending "... why is that??
May 17, 2020
Unprompted review
Reply from Jubiter
Hello Skyler,
Thank you for writing the review.
Note that the time it takes for your coins to be transferred to an external party is not decided by us. Depending on the blockchain activity and the rate that blocks are mined.
One of my colleagues will contact you soon to provide you more details. If you are referring to the time it takes for the Bitcoins to be credited to your Jubiter account, then it is because we must manually settle the orders.
Get back to us with an order number or email if you have any further questions so we can further look into this.
Your fees are fair but it takes to long…
Your fees are fair but it takes to long to recieve the coin and send to merchant
May 17, 2020
Unprompted review
Reply from Jubiter
Hello Steven,
Thank you for your review.
We are sorry to hear that you have experienced delays in sending Bitcoins. Note that the time it takes for your coins to be transferred to an external party is not decided by us. Depending on the blockchain activity and the rate that blocks are mined.
One of my colleagues will contact you soon to provide you more details.
Its been more than 5 hours since I…
Its been more than 5 hours since I bought btc now. No coin is showing yet in my account. This is terrible.
Got it eventually the next day. Not bad overall I'll say
May 15, 2020
Unprompted review
Reply from Jubiter
Hello James,
Thank you for writing the review.
I have checked our records and I can see that the order was delayed as we needed additional documents in processing the order.
Besides that, we are based in Estonia, and the time when you placed the order was placed not too long before we wrapped up. Your order was settled within the first orders the next day.
We apologize for the delay you have experienced, and I will have one of my colleagues to contact you further for any questions you might have.
Ridiculous delays
Ridiculous delays. I tried to send a transaction, and they delayed 14 hours in even sending it to blockchain. By the time the transaction was sent, blockchain was clogged up with a lot of other transactions, and the fee that would have been reasonable at the time I sent, was no longer sufficient to confirm the transaction. It's now been more than 48 hours and my transaction is still stuck, I don't have my coins, and support has been completely useless.
May 15, 2020
Unprompted review
Reply from Jubiter
Hello Richard,
Thank you for writing the review.
I have checked your account and during that period multiple users experienced delays in the external transfers. This is simply due to the large amount of transactions around the time when the halving happened. We are aware that the delays have been very long, however once the transfer is pending we cannot speed that process up.
very ambivalent about this crowd
very ambivalent about this crowd. still doing some research. putting it at the best for this company, their website appears to be a happy hunting ground for scammers. to what extent they are involved, I have no idea at the moment.
PS on 27 July I got most of my money back from third party that was involved in the transaction
May 15, 2020
Reply from Jubiter
Hello Kim,
Thank you for writing the review.
I was not able to find any account with your details, so I cannot advise as to what happened to your orders. Can you please provide us more details in a private message? I.e. email address, order number etc?
They are taking to much time to approve…
They are taking to much time to approve the transfer . that's too much time they need to get in gear a speed up the process I've been waiting for them to approve my sending request since 8:30am it's Already 3pm and nothing very very bad they have not even approved my request
May 14, 2020
Unprompted review
Reply from Jubiter
Hello Richard,
Thank you for writing the review.
I have checked your account and the transaction that you have requested is still pending.
This is due to the blockchain being under heavier load than usual. With the Bitcoin halving, the amount of daily transactions increased, at at the time of writing my reply, there are over 50,000 pending transaction, with the peak being not too long ago, with 80,000+ transactions waiting approval.
Regardless, a colleague of mine will get back to you and answer your further questions.
They calm everything is instant
They calm everything is instant , however that is not the case. For one Ive waited over 24 hours just to see my Bitcoin added to my account. Secondly once you send it out through the blockchain using there platform it still has to get approved first before being released through the blockchain and this can take additional 24 hours or so even though they say “up to 6 hours” considering they will be closed during that time. The overall process can be a hassle and very time consuming. I highly recommend going with Coinbase or even Cash App (Sqaure) to purchase bitcoin, which is way more instant and way less of hassle. I really wish I knew this before doing all of this.
*UPDATE please realize they claim it’s the blockchain fault and it happens on rare occasions but reading other reviews and other people mentioning the same thing makes me worried that they can scam you. You may or may not be lucky enough to se your money so be aware
May 13, 2020
Unprompted review
Reply from Jubiter
Hello Eric,
Thank you for writing the review.
We do apologize for the delays you have encountered. As we have discussed, the delay was caused by further security procedures that unfortunately, slowed down the process significantly.
The regular processing times for orders is 1-2 hours. After that, engaging in external transfers depends strictly on the Blockchain. I've checked the mempool of it and on May 14th, there is an increase of pending transactions, further delaying the transfer ( Jubiter has no power over this mempool - it is blockchain related)
Regardless, your feedback is important, and we will further look into improving the time it takes for the order to be settled and mainstreaming our policies.
Great service.
May 13, 2020
Unprompted review
Reply from Jubiter
Hello Jeannea,
We are happy to see that you are pleased with our services, we hope to see you back soon.
Thank you for your review!
Be very careful do not use this company
Be very careful I put money in an account 2 weeks ago after deciding that I didn’t want to go ahead I’m still waiting for a refund can’t hear me down the telephone it will be back in your bank tomorrow please stop calling we are busy all excuses that I have had so they can keep my money longer and probably charge me extra fees I’ve got got my bank looking into getting my money back don’t go anywhere near expert trader which is the company that will have your money
May 13, 2020
Unprompted review
Reply from Jubiter
Hello Jamie,
Thank you for leaving the review and talking to us about this issue over the phone.
It seems that your complaint is directed towards another company, Expert Trader, which we have no affiliation with. The Bitcoins have been sent to their bitcoin wallet, outside of Jubiter.
We will follow up with you further regarding any updates that you might have from them.
Found experiencing very satisfactory…
Found experiencing very satisfactory thank you
May 12, 2020
Unprompted review
Reply from Jubiter
Hello David,
Thank you very much for the feedback, it is much appreciated.
From everyone here at Jubiter, have a great week ahead!
Reply from Jubiter
Hello Evgeniy,
Thank you for writing the review, and we are happy to hear that the customer service has been pleasant to you.
Appreciate the feedback!
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