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Review summary

Created with AI, based on recent reviews

Looking at 129 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their excellent quality and how well they perform. Many people appreciate the competitive pricing and the outstanding service, noting the ease of ordering and the swift delivery of their items. Reviewers frequently mention that their purchases arrived well-packaged and in perfect condition, making their overall experience very positive. However, some customers also noted issues with damaged or incorrect items upon arrival, and a few experienced problems with product functionality shortly after purchase. There were also instances where people were dissatisfied with the after-sales service, particularly regarding resolutions for faulty products or discrepancies in spare part pricing between regions.

What people talk about most

Product

People report positive experiences with product, often praising the quality and functionality of items like... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Quality

Consumers find quality to be positive, with many praising products like the Vitamix container for grinding... See more

Service

Users describe positive interactions with service, highlighting excellent customer support and fast delivery.... See more

Price

Reviewers mention positive feedback about price. Many customers found competitive and brilliant prices, often... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The juicer produces a great juice. However, not having had a juicer before, I am not qualified to judge how good it is compared to other makes. There seems to be quite a lot of the ingredients put in... See more

Rated 5 out of 5 stars

Item well packaged and speedily delivered by Juicers. Wonderful machine, exceptionally well made and does exactly what it is supposed to do with ease. Bread making in particular made easy, all compl... See more

Rated 5 out of 5 stars

Sorry for late review but like to test things out for a time before reviewing them. great experience from ordering to delivery. Vitamix Commercial Vita-Prep 3 Blender what can I say blends anything a... See more

Rated 5 out of 5 stars

I did not have a good experience. I ordered a Bamix Handheld Blender after I have had one for over 25 years which is still fully operational. No due diligence was spent in undertaking quality control.... See more


4.2

Great

TrustScore 4 out of 5

449 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchase of Dualit 2-Slice Classic…

Purchase of Dualit 2-Slice Classic Vario Toaster in Copper. Like something from the 1950's and a beautiful design and made in the UK! Juicers.co.uk was the best price on the internet, free postage and super fast delivery!

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Kettle.

Expensive but worth every penny. Superb build quality and matches our Artisan toaster. I love that you can set a temperature other than boiling, my only gripe would be there is no water level indicator but I understand that is difficult because of the double wall.

December 14, 2025
Unprompted review
Rated 5 out of 5 stars

Love my new juicer

Love my new juicer, searched about online for best price, this company stood out and also had the most optional extras to choose from, really happy with the product and the service would definitely recommend

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

Misleading Advertising

I ordered an Ankarsrum mixer on Juicer.co.uk website as they offered a free blender attachment (prominently displayed) on the 20/12/2025.
When the blender arrived no blender was included.
I immediately contacted the company. Their initial reply was that there was no such offer. When I sent them a screenshot of their website taken on the 25/12/25 they then claimed that the offer was withdrawn from the 17/12/25 but re-instated 25/12/25 and refused to honour their offer.

December 20, 2025
Unprompted review
Juicers logo

Reply from Juicers

Thank you for your feedback. We are sorry to hear that this situation has been disappointing.

We would like to clarify that the free blender promotion referenced in your review was not active at the time your order was placed on 20/12/2025. The offer had ended prior to your purchase and was reinstated at a later date. Unfortunately, this meant that orders placed during that period were not eligible for the promotion.

While we appreciate that older or cached website pages and screenshots can sometimes cause confusion, eligibility is always determined by the live promotion in place at the exact time an order is completed. In this case, the order did not qualify for the free attachment.

We value transparency and always aim to ensure our offers are applied fairly and consistently to all customers. Your feedback has been noted and we continue to review how promotions are displayed to minimise any potential misunderstanding in future.

Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

I couldn’t be happier with my purchase


I couldn’t be happier with my purchase. I was sceptical at first spending so much money with a website I wasn’t so familiar with. But now I realise why they’ve been in business for so long. They don’t mess you around, their advice is great and their post purchase service is just as good. I contacted them after I received my Kuvings juicer and they answered all my questions.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Really satisfied with my purchase


Really satisfied with my purchase. I bought all my Christmas presents for family from here, their delivery was quick and now I’m going to buy my juicer for them for my January health kick.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Company

I can’t fault juicers.co.uk. Their service has been amazing from the point of contact for advice through to post purchase. I had an issue with my juicer and I emailed them, within 48 hours I received a response and they helped resolve the issue with some emails back and forth. I had to send my product for repair but they kept me informed until I received it back after repair. My juicer is covered under warranty so they repaired it. I am surprised by others reviews because, after 30 days, all products are covered under warranty.

April 16, 2025
Unprompted review
Rated 1 out of 5 stars

An extremely negative experience

An extremely negative experience. We spent over £1300.00 on a premium stainless steel juicer made by Sana. Enticing at the point of sale, three gratis items were included, which to the best of our memory, did not tally with those photographed items displayed on the website:

1. a cutting knife for fruit and veg
2. a cutting board
3. a jug with a vacuum plug to keep juice fresh

The product, retailing at approx £1345.00 arrived with a manufacturing fault.

Very poor customer service - You get taken through a 'ticketing system' and different agents interact, some more professional than others.

Communication was convoluted, designed to deflect responsibility and prolong.

The problem was not and has still not been resolved at the time of writing.

The cutting knife, ( now safely disposed off ) was made of some sort of cheap metal was found to be very bendable, not appropriate for use, unusually sharp and very dangerous. The handle dislocated itself away from the blade during use.

The cutting board, ( now safely disposed of in the bin ) arrived with a horrible plastic smell. Merely 1-2 mm thin and measuring approx 20cm x 14 cm, you could just about prepare two apples on the space

The jug, in our view, cheap quality, the top part snapped away from the base after a few weeks of use

Overall, very disappointing

December 15, 2025
Unprompted review
Juicers logo

Reply from Juicers

Thank you for taking the time to leave a review. We are sorry to hear that you are unhappy with your experience.

We would like to clarify that the product in question is fully covered by the manufacturer’s warranty. In order to diagnose a reported fault and arrange the correct repair, replacement part, or resolution, we requested a short video demonstrating the issue. This is a standard and necessary step in the warranty process and allows us to resolve issues accurately and as quickly as possible.

Unfortunately, without this information, we were unable to progress the claim or determine the most appropriate solution. We remain willing to assist and resolve the matter as soon as the required details are provided.

We take customer service seriously and aim to handle all warranty cases fairly and efficiently. Should you wish to proceed, our support team is ready to help.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, item as described, works well, easy to clean and use. Really nice product

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Fast reacting support

Very quick response, even though just before Christmas. Broken piece being replaced on warranty. Very uncomplicated and helpful support.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

KitchenAid 5KFP0719BAC 1.7-Litre

Easy ordering and prompt delivery. Great little machine for a small household, efficient and easy to use and clean. Replaced my larger food processor from Siemens and is far superior. Love it.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Love my new juicer

Love my new juicer. I was looking for something that requires minimal prep and easy to rinse and Huron H200 does it all. I am mainly making beetroot and vegetable juices and this juicer makes it with ease.
I was considering a mini, love the colours but did not want to do the extra cutting.

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling customer service.

Appalling customer service.
The machine I ordered came with an EU plug, I didn’t realise this was an issue at the time and used it with an adaptor.
The machine recently started malfunctioning so I contacted the manufacturer who told me my warranty is invalid as it’s an EU machine registered in the UK. They advised me to contact the supplier and have confirmed to me that the machine I have received was supplied by Juicers.co.uk.
It was at this point I realised that the machine I received doesn’t match the SKU on my invoice, so I contacted Juicers to inform them of this and they completely disregarded my complaint, have offered no resolution, essentially called me a liar by stating they don’t have access to EU stock, stated that I couldn’t have received an EU machine, have refused to investigate this matter at all and continue to fail to respond to complaint emails despite responding to negative reviews.
I have never had such disappointing, frustrating and appalling customer service treatment.
They keep flagging my negative reviews instead of responding but I will keep posting about this appalling company.

December 10, 2025
Unprompted review
Juicers logo

Reply from Juicers

Thank you for taking the time to leave a review. We are sorry to hear about your experience and would like to clarify our position.

All products supplied by us are sourced directly from KitchenAid UK and are supplied with UK-specification plugs. We do not sell or dispatch EU plug versions, and the product variant referenced in your warranty enquiry does not match any SKU that we stock or have ever supplied.

KitchenAid, as the manufacturer and warranty provider, declined the warranty claim as you have confirmed via email because the item presented had an EU plug. Based on the information available to us, this indicates that the product in question was not supplied by our company. For this reason, we are unfortunately unable to offer a resolution in this instance.

We would also like to point out that you purchased your product more than 6 months ago and only contacted us 12/12/2025 advising that there was an issue with the product and when you contacted KitchenAid UK, they advised that the SKU for the machine is a European SKU and hence, the warranty is not valid in the UK. We have received no communication from you advising that item purchased from ourselves does not match the SKU detailed on your invoice when you received the product in May.

We understand how frustrating this situation must be and remain happy to review any further information you may wish to provide. Please feel free to contact us directly so we can look into this further.

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