Juicy Home Reviews 19

TrustScore 2 out of 5

1.8

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1.8

Poor

TrustScore 2 out of 5

19 reviews

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1-star

No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Just dropshipping from cheaper platforms

We ordered a glass straw we found on their nice looking website.

Had it arrive earlier today with a strangely long wait for the item. After examining the package we saw a large AliExpress shipping sticker and got worried. Found the exact same item listed on Temu for 1/4th the price and using identical photos. Didn't manage to find it on AliExpress, but still enough to put you off shopping with this company again since if I wanted cheap and low quality stuff I'd pay for cheap and low quality stuff rather than pretend it's higher quality.

July 30, 2025
Unprompted review
Rated 2 out of 5 stars

Long Delivery VERY poor quality/

Long Delivery time and VERY poor quality items.

I ordered 2x candles stick holders- very disappointed at the quality for £50 a pair. The glass is so flimsy, one of the holders arrived broken, and genuinely I’m not sure how the thin glass would hold a candle stick without breaking.

Was 7 days before the item was dispatched, and even then I had to chase them. Delivery them took a further 8 days. To which they arrived broken.

First time purchasing from Studio CYL, probably the last - which is a shame as I really liked the look of all their products. Would not recommend.

November 22, 2023
Unprompted review
Rated 1 out of 5 stars

Long delivery time and very poor quality of items

Took a long delivery time and received x3 very poor quality towels which I paid £30 each for. They were clearly knock off Chinese stock. Terrible customer service and I’ve still not had a response in terms of returning items. Please do not use this website.

August 29, 2023
Unprompted review
Rated 1 out of 5 stars

been a month and a half and it hasn’t shipped

I ordered my pillow july 30th, it’s now september 10th and i still haven’t even heard if my package has shipped yet. Everytime i email you guys, you tell me there’s difficulties at the airport but it’s been a month and a half. I still have no idea if i’m even going to receive my order.

September 10, 2021
Rated 1 out of 5 stars

Don't be fooled by their smart website…

Don't be fooled by their smart website and .co.uk address. The company is based in China and the products are mass-produced and cheaply made. Many of the items can be found on amazon cheaper. Luckily managed to return my products when I realised

May 11, 2021
Rated 1 out of 5 stars

The website looks amazing and all the…

The website looks amazing and all the items I feel in love with, I purchased the shell double cushion £31 but I was sold, it was exactly what I was looking for -

What turned up was so disappointing, the wrapped with the sticker from China - I was heart broken, money is so tight for everyone especially at the moment so to buy anything purely as a treat is a big thing so to spend a ridiculous amount on a pillow but with the trust that it will be amazing as the site made it look supported in its shape, large & made with so attention and not a mass produced item from China which you can find on eBay for £10 less -

Gutted and feeling really conned out of money.

May 3, 2021
Rated 1 out of 5 stars
Juicy Home logo

Reply from Juicy Home

Hi Alice,

Thank you for your review and sorry if our products do not meet your satisfaction.

We have resent the products made in UK, which was higher quality and more expansive than your original order due to the issue in shipping and delivery.

Although we did our best to help you, we are sorry to hear your negative review and we will do better in the future.

Thank you.

Rated 5 out of 5 stars

Beautiful Shell cushions from Juicy

Highly recommend Juicy , I have bought 4 of the gorgeous shell cushions and many of my family and friends love them so much they are going to also buy them. Fast delivery times and high quality products . The shell cushions are so pretty and really liven up my couch.

February 22, 2021
Rated 5 out of 5 stars

Although the cushions took a much…

Although the cushions took a much longer time to arrive than suggested online. When they arrived they were perfect. Look exactly as suggested online and great quality.
I would order from here again, but I'm a little nervous about the delivery as it was very long and there was not a huge amount of communication. Plus with Brexit, I fear I will potentially get taxed duties.

January 7, 2021
Juicy Home logo

Reply from Juicy Home

Dear Miss J,

Thank you for your positive reviews and we really appreciate it once again.

And we sincerely apologise for keeping you waiting so long to receive your order.
Your order generally takes 7 - 14 days to arrive in the UK, however, due to the confusion of Brexit and COVID-19, there were severe delays and we sincerely apologise for the inconvenience once again.

We will do our best to deliver your order promptly without any extra taxes the next time and we will do better to give you more information in the future.

Thank you for your feedback again and in the meantime, hope you are staying safe and healthy.

Kind regards,
Juicy

Rated 1 out of 5 stars

Stay away!!!

The only good thing I have to say is delivery was prompt. I ordered a animal vase and I was shocked to say the least. It cost me £52 and I wouldn't pay more than £10 for it. The quality is awful and looks completely discoloured in comparison to the photo advertised. Overall completely overpriced and very poor quality, stay far away. Company’s like this make me so sad, as I thought I was doing good by trying to support other companies at this awful time, but what a mistake I made with this one.

August 6, 2020
Unprompted review
Juicy Home logo

Reply from Juicy Home

Dear Ella,

We appreciate your feedback and we sincerely apologise if you are not satisfied with the quality of product you received. You can always contact us within 30 days from the delivery if there is any issue in product's quality and we will do our best to help you. And we are very sorry if the price is too high. We will do better to provide the products at affordable prices in the future.
Thank you for your feedback again.

Rated 5 out of 5 stars

Nothing to complain about

I only bought once with Juicy Home and I have nothing negative to say. Delivery took about a month to the UK but it was expected as it was coming from China. The quality of the throw I bought was great and when I asked them to send me an update about my shopping they were super polite and quick to reply.

July 13, 2020
Unprompted review
Juicy Home logo

Reply from Juicy Home

We really appreciate your positive feedback. We will keep improving our services and products' quality and we are happy to find this positive review. We really appreciate it.

Rated 1 out of 5 stars

Don't

Don't buy anything from this shop, save you some money and go directly to Aliexpress. They are just reselling the low quality chinese products at a very big profit margin.
This might even be illegal, as some of the products seem to be counterfeit.

June 24, 2020
Unprompted review
Juicy Home logo

Reply from Juicy Home

Dear Joseph,

Thank you for your feedback and we apologise if there is any issue in our products. Our products are not just reselling the low quality products. Our products are coming from China, Spain, USA, Turkey and Japan in general. Although some products are coming from China but it doesn't mean they are low quality. And we do our best to provide the best price to the customers. And we are keep improving our services in terms of price and quality. And if we make you feel that way, we sincerely apologise for this inconvenience caused. We will do better in the future.

And if there is any counterfeit products you found, please let us know as soon as possible and we will do our best to fix this issue.

We appreciate your feedback once again.

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