Ordered a chair in may, was meant to take up to 10 days to arrive. It didn’t arrive so i emailed, no response. I phoned and the number seemed defunct. Ended up doing a chargeback on my card as... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible service. No communication about delayed delivery . Product now damaged due to being left outside in the rain with no customer contact. Worst on line purchase and delivery service ever.
Ordered a chair and then there was no contact at all. Emailed to enquire about whereabouts of order which received one short reply and then ghosted. Had to do a chargeback from Bank
Company replied
I had never heard of Julian Joseph before finding the company as a result of using Google Shopping. I was looking to buy a blush pink foot stall from Danetti but Google shopping showed what looked... See more
Company details
Information provided by various external sources
We’re an online interiors boutique and we adore statement furniture. We translate our love for interiors into the unique pieces we design and create. As well as producing jaw-on-the-floor items, we have also curated a range to embellish our own designs. Our collection is brimming with inspiring items that stand out in avant-garde interiors, as well as accentuating calmer spaces. We aim to fill your home with furniture that is bold by design but practical in use.
Contact info
United Kingdom
- julian-joseph.com
1.8
Poor
143 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Love this chair
Love this chair. It’s well made and surprisingly comfortable as a casual chair to use in a bedroom. Very happy. Only wish I could get one in yellow for my own bedroom
August 4, 2020
Unprompted review
Beautiful and fantastic price in the…
Beautiful and fantastic price in the sale, thank you!
August 4, 2020
Unprompted review
Excellent product and excellent…
Excellent product and excellent customer service and delivery time. Very impressed
August 2, 2020
Unprompted review
Excellent Product & Service
The quality and style of the furniture made by this company is first class.
Our chair arrived yesterday & I couldn’t be more delighted. It just looks so special, expensive & has designer written all over it.
The customer service aspect was also excellent.
I would have absolutely no hesitation in recommending Julian Joseph.
July 28, 2020
Unprompted review
Fantastic service
Fantastic service. I made a mistake on my original order and emailed them at the weekend. Great communication to resolve it, even on a Sunday evening.
Received my two armchairs within a few days of ordering. Very good quality - very pleased. Would definitely recommend.
July 28, 2020
Unprompted review
Excellent service and quality of…
Excellent service and quality of products. Looks great
July 24, 2020
Unprompted review
Absolutely love our Wilton Green…
Absolutely love our Wilton Green Chairs. Excellent customer service, fast delivery and well packaged items!
July 21, 2020
Unprompted review
Really lovely armchairs
Really lovely armchairs, great quality and fab colour. Well packaged & delivered in just a few days,the legs were easy to attach couldn’t be more pleased.
July 16, 2020
Unprompted review
Eversley Chair in Pink Blush
A really stunning and well made chair. We are delighted. We had a very minor hiccup with my order caused by a simple delivery time misunderstanding (I think on my part) but this was quickly and professionally resolved by Louise in customer service resulting in a very swift and proactive change to the website to avoid any potential customer confusion in the future. I would not hesitate to buy again from this company. Thanks Louise.
July 4, 2020
Unprompted review
Reply from Julian Joseph
Hi Steven,
Sorry to see that you've left a one star review.
Our website stated upon order that the chair was available late July, I also responded to your email two hours later to again advise that this particular chair was on a pre-order basis.
If you need to contact us please feel free to do so on customer.service@julian-joseph.com
Many thanks
Louise
Amazing quality ottoman
Amazing quality ottoman. Delivery very prompt! Will definitely use this company again 👍
June 30, 2020
Unprompted review
Chair is a beautiful colour
Chair is a beautiful colour, well made and very comfortable. Delivered quickly
June 17, 2020
Unprompted review
Great service speedy delivery
June 2, 2020
Unprompted review
Beautiful chair!
My chair from Julian and Joseph arrived today and I absolutely love it! I will definitely recommend your company to people I know. The chair looks like it’s been very well made and it was a reasonable price.
May 30, 2020
Unprompted review
Very good quality & excellent customer service
The item that I ordered is just as advertised, very sturdy and well made. The material is of a very high quality. I had issues with delivery but these were resolved through instagram direct messages where I got quick and efficient responses.
May 26, 2020
Unprompted review
Beautiful products- very happy customer!
Recently I bought a chair and a stool from Julian Joseph and I could not be happier with them! They are both high quality, a beautiful design and I was so happy to find such a lovely choice of colours for such a reasonable price. The service was also excellent and delivery quick. I will definitely be shopping here again!
May 26, 2020
Unprompted review
Thank you!
Great communication with Louise regarding the availability of items and delivery.The footstool is absolutely lovely. Thank you!
May 24, 2020
Unprompted review
Easy order and quick shipping
May 22, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.