I have dealt with Jade Galtrey-Smith on a few cases over the past couple of years. her communication and attention to detail is second to none. she always keeps me updated. She is an asset to your... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wanted to express how great it is working with Chelsea Percival. As a landlord I have found that Chelsea is always proactive, making sure that all legal requirements on the property are up to date, an... See more
Company replied
When Julian Wadden acquired Edward Mellor Lettings, I must admit I was a little concerned as to how things would change. I needn’t have worried, the service appears more structured and its easier to... See more
Company replied
It's always a pleasure dealing with Jade Galtrey-Smith when i have a quiery or problem in the house. Jade is very professional, polite & always gets the tasks done asap. She is a asset to the company... See more
Company replied
Company details
Written by the company
Julian Wadden is one of South Manchester’s leading estate agents in Sales, Lettings and Property Management.
Contact info
10 Moorside Road, SK4 4DT, Heaton Moor, United Kingdom
- 0161 713 4013
- management@julianwadden.co.uk
- julianwadden.co.uk
4.7
Excellent
697 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks to Annie
Want to take a moment to acknowledge the professionalism and customer service provided by Annie Ephgrave. Annie has only been managing our rental property for a short time, however she has very quickly understood our requirements. She has managed a number of issues very effectively and ensured successful outcomes. We are looking forward to working with her in the future. Thank you.
June 9, 2026
Unprompted review
Reply from Julian Wadden
Dear Glenn,
Thank you for your 5 star review of Julian Wadden.
Annie will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
I have been using Julian Wadden as my…
I have been using Julian Wadden as my property manager for several years.
Throughout this time I have had some good and not-so-good experiences.
I can confidently say that Jade Galtrey-smith has been the most professional, responsive and helpful, of all the members of staff in respect of managing my apartment / tenants.
June 9, 2026
Unprompted review
Reply from Julian Wadden
Dear Mike,
Thank you for your 5 star review of Julian Wadden.
Jade will be delighted that you took the time to acknowledge her great service!
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Mia Aspinall
Mia Aspinall, has been very helpful in matters related to 80 Brynton Road.
She is experienced and helpful in resolving issues
I am very happy with her being in charge for my property.
May 27, 2026
Unprompted review
Reply from Julian Wadden
Dear Falguni,
We wanted to thank you for your review, mentioning the excellent service you have received from Mia, ar Julian Wadden recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Jade my property manager.
Jade my property manager is very helpful and conscientious. Is always quick to answer any questions or queries, and provides solutions to a variety of issues.
May 22, 2026
Unprompted review
Reply from Julian Wadden
Dear Stephen,
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Jade at Julian Wadden. Jade will be delighted that you took the time to acknowledge her helpful service.
Kind regards,
Customer Care Team
Excellent Service from Estelle Fletcher and the Julian Wadden Team
I would like to express my sincere appreciation for the excellent support I received from Estelle Fletcher throughout my tenancy.
Estelle was always professional, friendly, and extremely responsive whenever I had any questions or maintenance requests.
Any issues that were reported were handled promptly and efficiently, and she consistently kept me informed throughout the process.Her willingness to help and positive attitude made dealing with tenancy matters straightforward and stress-free.
What stood out most was her reliability and dedication to providing great customer service. No query was ever too small, and she always took the time to assist and ensure matters were resolved satisfactorily.
I would also like to thank the wider Julian Wadden team for their support during my tenancy.
Based on my experience, I would highly recommend both Estelle and Julian Wadden to anyone looking for a professional and responsive property management service.
Thank you, Estelle, for all your help and support. It has been greatly appreciated.
June 5, 2026
Unprompted review
Reply from Julian Wadden
Dear Abhilash,
We are very pleased to see that you have been impressed by the overall service you have received from Estelle at Julian Wadden, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Top Service during Purchase and Rental
Julian Wadden have been amazing through out both the purchase of a house and our subsequent letting of a property whilst we renovate the new house. We’ve had a couple of minor issues since we have moved in and they have been super productive and speedy in the resolution of both a leak and an insect issue. Thank you so much especially to Mia who’s Communication and determination to resolve was of the highest quality.
June 4, 2026
Unprompted review
Reply from Julian Wadden
Dear Adam,
Thank you for taking the time to leave a five star review, highlighting your experience with Mia at Julian Wadden. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Excellent property management from Annie Ephgrave
Annie Ephgrave is excellent in the way she manages my property. She's responsive and always replies to my emails promptly.
June 2, 2026
Unprompted review
Reply from Julian Wadden
Hello,
Thank you for taking the time to leave a five star review for Julian Wadden, highlighting your great experience with Annie. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Excellent Service
Have only recently become a tenant of a flat managed by Julian Wadden but my experience so far has been great.
A big thankyou to Mia Aspinall for helping me with my queries promptly and efficiently.
June 1, 2026
Unprompted review
Reply from Julian Wadden
Dear Greg,
Thank you for your review of Julian Wadden.
Mia will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
V poor buyer service
Been trying to contact Didsbury office for 3 days by phone to arrange two viewings whilst in Manchester (we live 300 miles away) . Only option was to leave message but calls not returned. Was eventually put through by very helpful lady in their Heatons branch only to be told unpleasantly that they couldn’t fit us in as they were too busy. Sellers, don’t use this firm!! Appalling customer service
June 1, 2026
Unprompted review
Reply from Julian Wadden
Dear Carole,
Thank you for taking the time to post a review. We sincerely apologise for the lack of support you encountered while trying to arrange viewings. We understand how frustrating this must have been, but we value your feedback.
If you would like to discuss your experience further, please do email us with more
information, at complaints@julianwadden.co.uk.
Kind Regards,
Customer Care Team
Great service
My dealings with Collet have been excellent. She is very responsive and attentive
May 21, 2026
Unprompted review
Reply from Julian Wadden
Dear Alan,
We wanted to say thank you for this review of Julian Wadden, mentioning Colette's great service. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
My experience with Julian Wadden has…
My experience with Julian Wadden has been great. I have been working with Collette Mitchell who is always very helpful and polite. A credit to the company
May 28, 2026
Unprompted review
Reply from Julian Wadden
Dear John,
We wanted to thank you for your review, mentioning the excellent service you have received from Collette, in the Heaton Moor Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
I just wanted to thank Collette
I just wanted to thank Collette, she’s been very responsive and supportive throughout
May 20, 2026
Unprompted review
Reply from Julian Wadden
Dear Shane,
We wanted to thank you for your review, mentioning the excellent service you have received from Collette, in the Heaton Moor Office recently. It was very kind of you to take the time to post this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
excellent experience with property management team
I’ve had an excellent experience with the property management team at Julian Wadden in particular Mia Aspinall who currently looks after my account. Mia is always friendly and approachable as well as being professional, responsive, and consistently proactive in looking after my property. Communication has always been clear, and any issues are handled quickly and efficiently. It gives me peace of mind knowing my property is in capable hands. I would highly recommend their services to any landlord looking for reliable property management.
May 27, 2026
Unprompted review
Reply from Julian Wadden
Dear Bernadette,
Thank you for taking the time to leave a review of Julian Wadden. We're thrilled to hear that Mia has provided you with attentive and supportive service! We really appreciate your kind words!
Kind regards,
Customer Care Team
Annie helped to sort out issue asap
Annie helped to sort out issue asap, she was updating each steps and what’s going on from beginning to end
Thank you
May 26, 2026
Unprompted review
Reply from Julian Wadden
Dear Anu,
We wanted to say thank you for this review, and mentioning Annie's great service. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
I have received a great service from…
I have received a great service from Julian Wadden and, in particular, Nicola Viner. Nicola has been friendly, polite, professional and reliable. She has helped to make the process of selling my house easier and I am very grateful to her for her help and support.
May 21, 2026
Unprompted review
Reply from Julian Wadden
Dear Karen,
Thank you for taking the time to leave a five star review, highlighting your experience with Nicola. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
It's always a pleasure dealing with…
It's always a pleasure dealing with Jade Galtrey-Smith when i have a quiery or problem in the house. Jade is very professional, polite & always gets the tasks done asap. She is a asset to the company in my eyes, very relible & communicates with me all time as when & what's happening, i can't praise Jade enough.
May 20, 2026
Unprompted review
Reply from Julian Wadden
Dear Jackie,
Thank you for taking the time to leave Julian Wadden a review. We’re thrilled to hear that Jade has provided you with such attentive and reliable support. Our team is dedicated to delivering a personalised service, and it’s wonderful to know Jade has made your experience so positive. If you ever need anything else, please don’t hesitate to reach out to us!
Kind regards,
Customer Care Team
Thank you for everything especially by…
Thank you for everything especially by Nicola Viner, been very supportive and helpful, excited for next week to get the keys and meet the JW team 🥰
May 19, 2026
Unprompted review
Reply from Julian Wadden
Dear Ibrar,
We wanted to thank you for your review, mentioning the excellent service you have received from Nicola, in the Julian Wadden Didsbury Office. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Tenancy at ease
So I’m currently under a tenancy with yourselves and Mia Aspinall deals with everything my side. A Real can do attitude, very reassuring and just knows how to deal with all things customer service. Thanks for all your efforts
May 19, 2026
Unprompted review
Reply from Julian Wadden
Dear Paul,
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Mia at Julian Wadden. Mia will be delighted that you took the time to acknowledge her great service!
Kind regards,
Customer Care Team
Kept up to date with inspection…
Kept up to date with inspection appointment
May 18, 2026
Unprompted review
Reply from Julian Wadden
Dear Colette,
Thank you for taking the time to leave a review on Trustpilot!
Kind Regards,
Customer Care Team
Please don't use these agents
Please don't use these agents! If I could give them zero, I would. They are shockingly unprofessional, unequipped to deal with even basic tasks and unhelpful at all levels. And their unfair uplifts on all maintenance charges are scandalous and unjustified. They are just not a good firm to deal with and there are other far more professional and efficient agents you could use.
May 15, 2026
Unprompted review
Reply from Julian Wadden
Dear Liz,
Thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback.
If you would like to discuss your experience further, please do email us with more information, at complaints@julianwadden.co.uk.
Kind Regards,
Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.