I placed an order and when it did not arrive, I sent a series of 4 emails asking if there was any hold up. All greeted with silence. What disgraceful customer service. I am now going to escalate to Pa... See more
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This is really an amazing little cushion, I sat on it for a few hours the 1st evening. I couldn't believe how comfortable it was & to already feel less pain in my lower back when I stood up. It has im... See more
My knee discomfort (as a 22 year old replacement) has reduced significantly!! When I do need revision surgery......I am certain it will be a great asset....
Product is great so far. Translation of packaging/directions for use of the Waist Relax Mate not so great. "Points for attention - Do not use malignant tumors within 20 minutes after meals." Not kiddi... See more
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I was waiting too long for the delivery…
I was waiting too long for the delivery and I didn’t feel the pillow helped as it didn’t stay in place.
Use it all the time very pleased
Takes a little time to get use to…
Takes a little time to get use to however very comfortable and relieves pain in back, hips and legs.
My jumbo kiwi has not been delivered at…
My jumbo kiwi has not been delivered at all.
Update: due to Covid 19, the jumbo kiwi arrived 2 months late. However it was exactly as advertised. A very good knee support pillow.
I have not received this yet
I have not received this yet so cannot give a good review
Brilliant knee pillow
I bought this knee pillow for my husband and he is delighted, it has made a great difference to the pressure on his knees and gives him a better night sleep. Thoroughly recommend.
I love the product would give 5 star
I love the product would give 5 star, just unbelievable long wait for recent order, would have been easier to be kept informed
Pillow was great to use in bed…
Pillow was great to use in bed especially with my sore lower back; it provided some pain relief!
NEVER received my order
NEVER received my order! I sent several emails and no one did nothing to help.
Disgusting!
Stealing money from others is not the way of making bussines!
Ordered on 21st Nov 19 still hadn't…
Ordered on 21st Nov 19 still hadn't received it as of yesterday . Sent emails to be told waiting on couriers. Paid by PayPal so informed them I would be contacting them for refund and the company refunded straight away which I found strange. Definitely avoid.
No good
Reported a problem the day of delivery quoting order number. The company couldn't find the order number and 60 days later then said it was too late for a return. Do not buy. The product is rubbish anyway.
I have lost count of the many emails…
I have lost count of the many emails sent to this company after not receiving my parcel I would recommend keeping clear of jumbokiwi have never had this bad service from any one else
I placed my order on the 5th of January 2019
I placed my order on the 5th of January. Despite lots of emails I still have not red’d my Knee Pillow. Fortunately I paid for it by credit card so I will claim the money back.
Don’t touch this company with a Barge Pole they are scammers!!
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