Junior Adventures Group UK Reviews 

305
•
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 33 reviews, most reviewers were somewhat happy with their experience overall. Many consumers strongly appreciate the friendly and professional staff members who constantly keep children entertained with a wonderful variety of engaging daily activities and sports. Customers frequently mention that participating children eagerly look forward to attending each session and easily make wonderful new friends in a safe welcoming atmosphere. Some reviewers were not happy with serious communication issues, unusually long waiting times, and poor supervision during the holiday club sessions. People also noted instances of administrative disorganization, unhelpful staff behavior, and feedback regarding overall child safety.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, highlighting both dedicated professionals and... See more

Holidays

Reviewers highlight ambiguous aspects of holidays, as parents shared contrasting experiences. While many... See more

Service

Customers had ambiguous experiences with service, as some reviewers reported that their children absolutely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We would like to offer our feedback from several years of our son attending JAG after school club at Peter Gladwin School. Our son has always loved the stay and play sessions. They're a good... See more

Company replied

Rated 5 out of 5 stars

Our children love JAG’s at St Wifrids for the school holidays. They have different interests yet they both have fun and always come home happy. They feel safe - win win.

Company replied

Rated 5 out of 5 stars

Brilliant! I have austic twins and really took care of their needs to avoid dyresgulation. They came away happy and wanted to go again. The staff are wonderful and so friendly. This was at the venue a... See more

Company replied

Rated 5 out of 5 stars

The club's atmosphere is just as enjoyable as it was when managed by the previous company. Unfortunately, the online booking system is extremely frustrating and by far the most inefficient I've ever e... See more

Company replied


Company details

  1. Children's Club
  2. After School Program
  3. Child Care Agency
  4. Child Care Center
  5. Recreational and Vacation Camps
  6. Summer Camp

Written by the company

Junior Adventures Group (JAG) is proud to be the UK’s leading provider of before, during and after-school activity clubs and holiday clubs; we’ve been building brighter futures for children for over 30 years. JAG is based in over 160 locations in 22 counties across the UK, working with schools, partners and local communities to provide high-quality before, after-school and holiday clubs that make a positive, lasting impact on children and their families. We can’t wait to welcome you and your child into the JAG family.


Contact info

3.5

Average

TrustScore 3.5 out of 5

305 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(305)

33 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Every child must go it’s amazing

Every child must go it’s amazing
The children enjoy every day
And don’t want to leave each evening I always have to go back when they close or there are tears all the way home I have to promise to go back as soon as she wakes up the staff are one in a million

April 12, 2024
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi, thank you so much for this amazing feedback! We're so pleased to hear your children enjoy our clubs and don't want to leave.

Kind regards,
Junior Adventures Group UK

Rated 5 out of 5 stars

Fantastic sessions!

Our daughter absolutely loved the session! So much so that she insisted we book her in for the next day too. Well organised, lovely staff and a great variety of activities. Thank you so much, we'll see you in the summer!

April 9, 2024
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi, thank you for the amazing feedback. We're pleased to hear that your daughter loved our club and wanted to return!

We can't wait to welcome you back.

Kind regards,
Junior Adventures Group UK

Rated 3 out of 5 stars

Toilet was dirty.

April 2, 2024
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Thank you for your feedback. We'll pass it onto the team onsite.

Kind regards,
Junior Adventures Group UK

Rated 5 out of 5 stars

BEST CAMP EVER!!! says my son

My son attended JAG in Crystal Palace over Easter and has told us that he doesn't want to go any other holiday clubs from now on! He came back from the first day saying it was the best camp ever and his opinion was the same on the last day. The highlight was definitely Jack, one of the organisers, who must be some kind of miracle child-whisperer because all the children LOVED him. I really appreciate the effort he put in to give the kids such an amazing experience every day, I really hope we will see him again at JAG. Other highlights were swimming every day, excellent games and lots of craft. I wouldn't hesitate to recommend JAG at CP to anyone I know.

April 12, 2024
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi, thank you for leaving this great feedback! We're so pleased to hear that your son loved his time at our club and our team on-site.

We're pleased to hear you'd recommend our Crystal Palace club and we look forward to hopefully welcoming you back!

Kind regards,
Junior Adventures Group UK

Rated 3 out of 5 stars

The kids had fun playing a lot of…

The kids had fun playing a lot of sports, all the staff were friendly, kind and helpful with any concerns and gave updates. When I emailed I didn't have to wait long for a response.
However we were disappointed to find out that there are no swimming sessions for 7 year olds and under, if they are not advanced swimmers. That should have been more clear as it was my deciding factor when booking.

April 2, 2024
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi, thank you for leaving your feedback. We're pleased to hear that your children had fun at our clubs. We understand your disappointment with under-7s not being able to do swim sessions. Unfortunately, if the leisure centre is unable to provide a qualified lifeguard for the session, then we aren't able to go ahead due to safety reasons.

If you would like to discuss this further at all, please contact us at hello@junioradventuresgroup.co.uk or call 0333 577 1533.

Kind Regards,
Junior Adventures Group UK

Rated 5 out of 5 stars

I can't speak highly enough about this…

I can't speak highly enough about this holiday club in Milton Keynes. After searching around the area for a holiday club that my child would truly enjoy and want to return to, I finally found it. My daughter adores the coaches and eagerly anticipates spending time with them during half terms, playing games like human frustration and swimming. However, it's unfortunate that they don't cater to kids over 11 years old, making it challenging to find an equally fantastic holiday club for older children.

April 15, 2024
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi, thank you for leaving this amazing feedback. We're pleased to hear that your daughter loves our club and the team onsite!

Thank you for your note regarding older children; we completely understand that it can be frustrating. Unfortunately, due to Ofsted regulations, our registrations can only welcome children between 4-11 (5-11 at leisure centres).

Kind regards,
Junior Adventures Group UK

Rated 5 out of 5 stars

Great new location, exceptional staff, excellent activities, swimming pool

It was great that JAG opened a holiday camp in Crystal Palace Sports centre - the location is perfect, in a green area, with swimming pool, convenient working hours, close proximity to the station, making it very convenient for commuting parents. The activities club offers are also entertaining and fun, according to my son's words "time flies so quickly" meaning it's indeed filled with fun.
Coach Jack was extremely friendly and engaging with excellent work ethics. We'd be very happy to see him again during next holiday camps. Thanks, coach Jack for making sure kids not only have fun, but are also safe.
I'd only suggest that JAG advertises its holiday camp in CP Sports Centre more as it seems not many people knew about it and only a few pupils attended the first week.
Best of luck to you, dear JAG!

April 2, 2024
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi, thank you for leaving this amazing feedback. We're pleased to hear that your son enjoyed his time over Easter and that you found our staff great. Thank you for your point regarding promotion at the centre; we will take it on board for future clubs. Where we've just launched, we are trying to drive awareness to be able to welcome more children.

Kind regards,
Junior Adventures Group UK

Rated 5 out of 5 stars

My daughter loved holiday club

My daughter loved holiday club. The children did lots of activities and the staff were friendly and enthusiastic.

April 8, 2024
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi Tori, thank you for leaving this great feedback! We're pleased to hear that your daughter loved our holiday club!

Thank you,
Junior Adventures Group UK

Rated 5 out of 5 stars

The Bracknell leisure centre club was…

The Bracknell leisure centre club was brilliant for our daughter. She loved the swimming everyday and the bouncy castle. The coaches were so friendly and kind she bonded with them over the week really well

April 8, 2024
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi Jodie, thank you for leaving this amazing feedback. We're pleased to hear your daughter enjoyed her time at our Bracknell club! We look forward to hopefully welcoming her back soon.

Kind regards,
Junior Adventures Group UK

Rated 5 out of 5 stars

Very happy

Our son is pretty shy child but he very quickly found new friends and was happy to go. He is already looking forward to summer holidays as he will be joining again.

April 2, 2024
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi, thank you so much for this amazing feedback! We're pleased that your son enjoyed our clubs and is looking forward to coming back!

We can't wait to welcome him again this Summer.

Kind regards,
Junior Adventures Group UK

Rated 4 out of 5 stars

Clapham Manor JAG

I’d like to thank all the lovely staff at Clapham Manor Primary school JAG for giving my children a brilliant time this Easter holidays. Last summer was our first experience of holiday camps and we tried 4 different camps from 3 providers. This one was the star and has come good once again. My kids remembered kind staff members from last year and were looking forward to seeing them again. No tears, no stress, 3 days of fun.

April 8, 2024
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi, Thank you for leaving this amazing feedback. We're pleased to hear that your children enjoyed our holiday club! If there's anything we can do to make your experience a 5-star one, please let us know!

Kind regards,
Junior Adventures Group

Rated 5 out of 5 stars

Staff made it really enjoyable.

Staff made it really enjoyable.

My Daughter really enjoyed the two sessions she had as Chiltern lifestyle centre

April 5, 2024
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi, thank you for leaving this great feedback! We're pleased to hear that your daughter enjoyed our club at Chilterns. We look forward to hopefully seeing you again for the May Half Term!

Kind regards,
Junior Adventures Group

Rated 3 out of 5 stars

Lack of structure

My children 4 and 5 years old enjoyed it however I have concerns.
There seemed to be a lack of organisation, I believe they were mostly left to free play in the big hall. The website promises an activity timetable and looks very professional however I believe the benson set up is amateur.
I really need the holiday and after school clubs provided by JAG so want to support them but I feel they need to step up the standards for the prices.

April 11, 2024
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi, thank you for leaving this feedback and sharing your experience of our club. Your comments have been passed onto the Regional Manager, who will investigate with the team onsite to improve our services in the future. If you would like to get in touch to discuss more, please contact us on 0333 577 1533 or via hello@junioradventuresgroup.co.uk.

Kind regards,
Junior Adventures Group UK

Rated 5 out of 5 stars

Glad to finally have a really good…

Glad to finally have a really good local group session with lots of potential in Crystal Palace. My daughter enjoyed going this Easter. It was their first year and she doesn’t usually ask to go back often but she did with this. I’ve done quite a few within the area and safe to say, is cost effective, they can swim everyday and they will get more options to do more events. Will be going back! Thanks team for your great support!

April 9, 2024
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi, thank you for leaving this great feedback! We're pleased to hear that your daughter loved our club. We look forward to hopefully seeing you again for the May Half Term!

Kind regards,
Junior Adventures Group

Rated 5 out of 5 stars

My daughter enjoys camp with JAG and…

My daughter enjoys camp with JAG and says she enjoyed the activities and tag. She told me that she did lots of physical activities.

April 12, 2024
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi, thank you for leaving this great feedback! We're pleased to hear that your daughter loved our club and the activities on offer. We look forward to hopefully seeing you again for the May Half Term!

Kind regards,
Junior Adventures Group

Rated 5 out of 5 stars

My kid was happy from the first day and…

My kid was happy from the first day and every time we were on our way to the camp. Teachers are playful and engaging!

April 2, 2024
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi, thank you for leaving this great feedback! We're pleased to hear that you loved our club. We look forward to hopefully seeing you again for the May Half Term!

Kind regards,
Junior Adventures Group

Rated 5 out of 5 stars

My little girl is normally shy and…

My little girl is normally shy and takes a while to get used to new people. From day 1 she loved the holiday camp and was excited to go everyday. She's asked to go back for the summer camp.

April 8, 2024
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi, thank you for leaving this great feedback! We're pleased to hear that your daughter loved our club. We look forward to hopefully seeing you again for the May Half Term and Summer holidays!

Kind regards,
Junior Adventures Group

Rated 5 out of 5 stars

Fantastic staff and lovely activities

Fantastic staff and lovely activities. 😍

April 12, 2024
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi, thank you for leaving this great feedback! We're pleased to hear your thoughts on our team and the activities on offer. We look forward to hopefully seeing you again for the May Half Term!

Kind regards,
Junior Adventures Group

Rated 5 out of 5 stars

Easter Holiday Club

The booking is so easy and knowing that my daughter has the best day being entertained to drop off to pick up, making friends, making memories and coming out of the session asking when is her next time going again!

The staff are super lovely and always happy!

April 8, 2024
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi, thank you for leaving this great feedback! We're pleased to hear that your daughter loved our club. We look forward to hopefully seeing you again for the May Half Term!

Kind regards,
Junior Adventures Group

Rated 5 out of 5 stars

Great varied activities

Lots of varied activities, including swimming and trips to the park! Great group games and she loved the origami

April 2, 2024
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi, thank you for leaving this great feedback! We're pleased to hear that you loved our club. We look forward to hopefully seeing you again for the May Half Term!

Kind regards,
Junior Adventures Group

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look