Filled in the web form the night before, got whatsapp messages this next morning, had a few messages back and forth and everything seemed good. Then a no show, and no response to any forms of contact... See more
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Absolutely first class! Contacted Junk Munch yesterday morning to get garden shed emptied, I accepted their terms,the work has been done in less than 24 hours.Nathan was brilliant ⭐️
Used JunkMunch to clear some old bits and pieces before our house move. Communication was via WhatsApp, and the whole booking and collection process was simple and straightforward. Arrived promptly... See more
Communication was prompt as was the service. Very efficient, and left area clean and tidy. I did not even have to be home, they took pictures when job complete and I paid remotely, so convenient. Very... See more
Company details
Written by the company
At our JunkMunch LTD, we are committed to providing a professional and reliable waste removal service that meets the needs of our customers in the most cost-effective and efficient way possible. With over 4 years of experience, 336 online reviews, and thousands of satisfied customers, we have the expertise and reputation to deliver the best possible service. Whether you have a small pile of household waste or a large commercial project, we have the tools and resources to get the job done right. Our team of specialists is dedicated to providing top-quality service and ensuring that your waste removal needs are met in a timely and efficient manner. We are confident that our commitment to customer satisfaction and our experience in the industry make us the best choice for your waste removal needs. We look forward to working with you and helping you achieve your goal
Contact info
63/66 Hatton Garden, Fifth Floor Suite 23, EC1N 8LE, London, United Kingdom
- 07589 312797
- junkmunchuk@gmail.com
- junkmunch.co.uk
4.3
Excellent
352 reviews
Hasn’t replied to negative reviews
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Really quick & efficient service
July 20, 2023
Excellent service
Excellent service. Efficient. Polite. And really nice. Great prices too
December 3, 2022
Extremely fast service
Extremely fast service. Immediate quote and next day collection. Great communication and lovely team.
July 11, 2023
Reliable and helpful
July 6, 2023
Great job and very responsive
Great job and very responsive. I would definitely use this service again. The only criticism I would have is on transparency of price. Charged £25 to have a 2 hour slot reserved which is quite a lot.
Then an additional £25 to dismantle a bed which was not made clear in the pricing. Think that could be tricky for people who have budgeted for the price and then charged more. Thus makes the good price quoted not look so good anymore. Might be better to add these things into the cost to start so no surprises?
July 4, 2023
Reply from JunkMunch LTD
Hi Sally, We appreciate the kind review :)
i would like to mention the 2 hour time slots is completely optional, We cover a very large area and lots of planning goes into making sure we take the most efficient and environmentally friendly route.
This can becomes tricky when we have to plan in a 2 hour slot, we also have to ensure we have space in the van which can also be tricky to plan in around 7/8 other collection we have to do.
However, i do agree we could made it clearer regaling the dismantling fee so we will make this more clear in our quotes & on the booking form.
We did end up spending 50 minutes which was 30 minutes over the 20 minutes we based the quote on and this was down to the dismantling. This is why we have to charge for the addition labour.
i do apologize for the confusion and your feedback has been noted
The team came and picked up just under…
The team came and picked up just under two tonnes of soil from our house, with no issues. Did a great job and were very efficient. Would definitely use again if we have more junk to offload!
June 28, 2023
good communication with the team before…
good communication with the team before they picked up my garden waste and it was done quickly and smoothly
June 22, 2023
Really well organised and all to plan
June 21, 2023
This was our 2nd time of using your…
This was our 2nd time of using your services and once again u were very efficient and carried out an excellent job as before. Thanks very much.
June 14, 2023
General waste.
Quick and efficient.Took paint cans and electricals(Told them in advance )
Good price,will use them again.
June 8, 2023
Happy Chappies
They are very happy and positive people who communicate well and are a pleasure to deal with.
Always willing to please, no matter what is asked of them.
Pleasure doing business with them, would recommend them to everybody.
June 7, 2023
Great quick service!
June 6, 2023
100% Recommend
Nathan and Rachel were great. Came next day, really helpful and professional. Would recommend!
June 4, 2023
Do not waste your time or money with…
Do not waste your time or money with this company
I paid £40,they didn't even bother returning or responding to my calls!
This company owes me money,do not trust them!
Trading standards are on you,carry on robbing people
May 26, 2023
Unprompted review
Reply from JunkMunch LTD
Thank you for taking the time to provide feedback on our service. We appreciate the opportunity to address your concerns regarding the collection.
We apologize for any inconvenience caused by our inability to proceed with the collection as originally planned. The quote we provided was based on the estimated amount of waste that was communicated to us. Unfortunately, upon arrival, we discovered that there was a significant excess of waste beyond what was initially agreed upon.
As a company, we strive to be efficient and deliver our services promptly. However, the additional waste not accounted for in the original agreement resulted in unforeseen challenges. It required additional time, fuel, and effort to handle the increased volume, which unfortunately made it unfeasible for us to proceed with the collection. The deposit was used as a waste journey fee.
We understand your disappointment, and we genuinely regret any inconvenience this may have caused. It is important for us to ensure fair and transparent pricing, which is why accurate information about the waste quantity is crucial for efficient planning and execution of our services. We explain this on our website and on all the booking forms. Had there not been additional waste and sofas we would of been able to carry out the collection as agreed.
We appreciate your understanding and hope that in the future, we can assist you with your waste removal needs more effectively. Should you have any further questions or concerns, please do not hesitate to contact us directly.
Thank you for your understanding.
Best regards,
Junkmuch
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