We paid £159 for waste up to 200kg to be collected. They only collected 2 small bedside tables and an oven. They refused to collect the rest. They do not answer our emails and have not called us back... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good service. They arrived on time. They couldn’t finish the load initially so had to return the next day. Unfortunately the initial agreed price was modified by Junk masters as the load was more... See more
Booked a morning appt. Never turned up. Never gave a reason why. Do not answer phones or bother with emails. Hope I can get a refund. I suspect trading standards may be interested in their operation... See more
Price was good, I booked a collection within 2 working days. Friendly people that came to collect. I booked a morning slot but they arrived at the end of the day. When trying to call them there w... See more
2.7
Poor
23 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
If I could give a minus I would
If I could give a minus I would, do NOT under any circumstances use this company, you cannot speak to a human being they only talk to you via email, they outsource all the work, basically just ring around all the men with vans in your area, then they do not admit fault when they forget to make your booking and you have to wait another day for someone to turn up
September 15, 2022
Unprompted review
Would NOT recommend
I contracted this company and paid £70.
They arrived, said "they will only remove £10 worth of goods," took 3 metal shelves and left
Very poor service.
August 25, 2022
Unprompted review
DO NOT USE
DO NOT USE - Absolute shocking service, similar to the complaint below, arrived on site, the work had been subcontracted to the guys who turned up (still trying to work out who’s who between Any Junk and Junk Removals Group, no one can tell me) conveniently on the day their phone lines were down & no one would call me back. The guys advised a further 7 yards would be enough to clear the lot. I reluctantly agreed to pay an additional fee for the rest to be taken today and surprise surprise, exactly the same thing is happening. Arrived on site, refused to take all of the rubbish for whatever reason, no one can give me any answers because the work is subcontracted so takes half a day to figure out where it’s gone wrong and it’s not looking hopeful that all of my waste will be taken today despite the fact I’ve paid almost £600!!!! Do not bother, not worth the time or money
November 4, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.