I have owned the Jura ENA 8 for 2 years. It has only been in use for 1 year and needed repair within the first 6 months. The machine needs repair, again. And now they want to charge me over 200£ but... See more
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See what reviewers are saying
Excellent coffee machine, when it's fully functional! The fine foam frother seems to be the item letting down my E8, they seem to last less than a year. Not so much an issue if the customer support re... See more
The Jura machines are amazing until you need support. If this happens don’t expect any help, I’ve called, left messages, emailed through their support link, NO contact at all. After cleaning my E8 for... See more
IPurchased J6 coffee machine JLewis during covid. This machine has changed our whole family time. We no longer wait around missing quality time with loved ones making coffee,just press any of the wide... See more
Company details
Written by the company
JURA coffee machines - outstanding Swiss quality
Contact info
Vivary Mill, Vivary Way, BB8 9NW, Colne, United Kingdom
- 01282 868266
- web-uk@jura.com
- juraproducts.uk
2.5
Poor
505 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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just had to order two small parts. order …
just had to order two small parts. ordered on line. speedy delivery. great service
January 25, 2017
Unprompted review
Quick delivery
It was easy to select and order the right parts and it came quickly.
January 23, 2017
Unprompted review
Water Tank Z5
Recently ordered Water Tank for Impressa Z5 for our office. Express delivery, great quality...only one but - as the new tank requires different water filter (which is described within the Water Tank information), I would appreciate the possibility to order those with direct link for the filter. Unfortunately I did not find any on your websites.
Otherwise satisfaction as usually.
Thank you!
January 12, 2017
Unprompted review
Thank you but I have not received anything yet, and the postman has been!
Not received anything yet
December 21, 2016
Unprompted review
No problems
Only a small order, but handled very well and arrived next day, would defiantly use again
November 23, 2016
Unprompted review
Milk frothier breather replacement
Very helpful ,sorted frother problem quickly with one phone call
November 21, 2016
Unprompted review
Great service
The staff were really helpful and the item I received was exactly right
November 18, 2016
Unprompted review
spares
the spares arrived very promptly, but when I needed help identifying parts prior to order this was difficult getting through to the right department.
November 18, 2016
Unprompted review
staff could be friendlier
November 10, 2016
Unprompted review
Spare part order
Very efficient staff helped me to find the correct spare part and it was delivered the next day.
September 4, 2016
Unprompted review
Great service
After searching the web for spare parts for my Jura coffee machine, I was left with ambiguous information over which parts actually fitted my model. The staff at Jura UK were able to offer prompt, exacting advice, which ultimately prevented me from buying the wrong parts. This was all done in a professional and customer-friendly manner with no commitment to purchase from their own site. I would highly recommend anyone else in a similar situation seek their advice first.
August 24, 2016
Unprompted review
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