Called in to check my account and contract. Spoke to Lamija who listened and was proactive with suggestions for how to update my contract. No hassles, very polite and informative. Excellent customer s... See more
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Review summary
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I have a WiFi network with approximately 40 devices; from lighting, immersion heater, entertainment and home security. These devices assist me with daily living as I have disabilities that som... See more
BETTER THAN GREAT. I am writing from the perspective of being a vulnerable adult with severe mental health disabilities. Let me tell you the story of the last 24 hours. Yesterday I noticed m... See more
Company details
Written by the company
Experience ultrafast full-fibre broadband with Jurassic Fibre! We are an Exeter-based ultrafast, full fibre-optic broadband business building a multi-million pound network across Devon, Somerset and Dorset. Jurassic Fibre has raised substantial funds from Fern Trading Ltd, advised by Octopus Investments, to build and operate a fibre-to-the-premises network across the South West of England. We are investing over £250m into building a fibre network in Devon, Dorset and Somerset, passing over 300,000 homes, making ultrafast speeds of up to 950Mbps a reality. Please note that Jurassic Fibre is a brand name of Cuckoo Fibre Limited, a company incorporated in England with company registration number 15060036 and whose registered office is at 6th Floor, 33 Holborn, London EC1N 2HT
Contact info
Milford House, Pynes Hill, EX2 5TH, Exeter, United Kingdom
- 01392 345600
- contactus@jurassic-fibre.com
- jurassic-fibre.com
4.4
Excellent
5K reviews
Replied to 17% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
I had no internet, so rang. My call was answered very quickly, and my problem sorted instantly. The man I spoke to was very polite and extremely helpful 😁
I had no inter
February 11, 2025
Unprompted review
Reply from Jurassic Fibre
Hi Gail,
Thank you for your lovely feedback! We're so pleased to hear that your issue was resolved quickly and that you received friendly and helpful support. Providing a smooth experience is always our goal!
If you ever need assistance again, we're always here to help.
Best regards,
Rebecca
Jurassic Fibre Team
Great speeds! Quality enginners
Great speeds already!
Engineers Dustin and Leo were so friendly and helpful. Pleasures to deal with.
February 6, 2025
Unprompted review
Reply from Jurassic Fibre
Hi Jack,
Great to hear you're already enjoying fantastic speeds! We’re thrilled that Dustin and Leo provided such a friendly and helpful service—they’ll be delighted to hear your kind words.
If you ever need anything, don’t hesitate to reach out. Enjoy your new connection!
Best regards,
Rebecca
Jurassic Fibre Team
Price for life lies
Price for life lies. Signed up to a £25 a month price for life contract and have received a letter saying that it will be increasing to £32 a month. Phoned and spoke with Jurassic who say they are doing nothing wrong. I was mis sold a product and they don’t care. Wouldn’t let me speak to management or anyone higher up than the call handler. Just told to leave if I wasn’t happy! Awful attitudes.
February 6, 2025
Unprompted review
Reply from Jurassic Fibre
Hi Emma,
Thank you for sharing your feedback. We understand your frustration and appreciate the opportunity to address your concerns.
The decision to adjust our pricing was not taken lightly, but due to rising operational costs, we’ve had to make changes to ensure we continue providing the level of service our customers expect. We recognize that this may not align with the original pricing of your package at the time the service was taken out, and we’re sorry for any disappointment this has caused.
We’d like to take another look at your account to ensure you have all the correct information and discuss any available options. Please reach out to our team, and we’ll be happy to assist further.
Best regards,
Rebecca
Jurassic Fibre Customer Support Team
Cheerful, efficient and helpful.
Outdoor work done quickly by two guys. Then Colin was able to do the indoor work on the same day so I don't have to wait till tomorrow. He was very efficient and friendly. Explained everything and gave me advice and answered my random questions cheerfully. Left me feeling confident to leap into the 21st century (at last!). Thank you.
February 5, 2025
Unprompted review
Reply from Jurassic Fibre
Hi Susan,
Thank you for your lovely review! We're so glad to hear that the team got everything set up quickly and that Colin was able to complete all the work the same day. It’s great to know he provided helpful advice and made the experience enjoyable for you!
Welcome to the 21st century :) —enjoy your new connection! If you ever need anything, we’re here to help.
Best regards,
Rebecca
Jurassic Fibre Team
New customer
New customer. Greg was friendly and informative and the process was simple! All good all around!
February 4, 2025
Unprompted review
Reply from Jurassic Fibre
Hi Matthew,
Welcome to Jurassic Fibre! We're so pleased to hear that Greg made the process smooth and informative for you. It’s great to know everything went well!
If you ever need any assistance, feel free to reach out—we're always happy to help.
Best regards,
Rebecca
Jurassic Fibre Team
Friendly and efficient
The engineer was on time and very efficient. He made sure that everything was working correctly before he left.
February 3, 2025
Unprompted review
Reply from Jurassic Fibre
Hi Katherine,
Thank you for your kind words! We’re delighted to hear that your engineer arrived on time and ensured everything was working perfectly before leaving. Providing a smooth and efficient service is always our goal!
If you ever need any further assistance, we’re here to help.
Best regards,
Rebecca
Jurassic Fibre Team
Not what they promised!
Jurassic Fibre marketed their packages stating "your bills will never change". I signed up to the £25 for life package. Just received an email saying my monthly payments are going up to £35 a month. I phoned them and the call handler told me they are not breaking contract and are allowed to do this. Very dishonest. Choose with care!
January 30, 2025
Unprompted review
Reply from Jurassic Fibre
Dear DS,
Thank you for reaching out and sharing your concerns. We understand that price changes are never welcome, and we sincerely appreciate your time with Jurassic Fibre.
Due to rising operational costs, we have had to make adjustments to our pricing to continue delivering the service you expect. While we are committed to offering our best possible rates, we understand that this may not align with the original pricing of your package.
If you wish to explore alternative options, we are offering the flexibility to leave your contract without penalty. We want to ensure you have a choice that works best for you.
Please let us know how you’d like to proceed or if you have any further questions—we’re happy to help.
Best regards,
Rebecca
Jurassic Fibre Customer Support Team
Had reason to speak to Jurassic Fibre…
Had reason to speak to Jurassic Fibre today, the company representative was called CJ. I had an issue in relation to a connection problem with my 'old' printer.
It would not connect wirelessly. Spoke with Jurassic who suggested that it may be an issue with the 5Ghz used and that I may need a 2.4Ghz connection as well.
Asked if I wanted this, but would require two different passwords, one for the 5Ghz and one for the 2.4Ghz.....I agreed and within minutes it was completed.
Their level of service is exceptional.
I really can't recommend them highly enough.
January 28, 2025
Unprompted review
Reply from Jurassic Fibre
Hi Lee,
Thank you for your fantastic feedback! We're so pleased to hear that CJ was able to quickly resolve your connection issue and provide a seamless solution. Delivering exceptional service is our goal, and it's great to know we met your expectations.
We truly appreciate your recommendation, and if you ever need anything else, we're always happy to help!
Best regards,
Jurassic Fibre
Great Customer Service by Steve Green
Great Customer Service by Steve Green. Helpful, polite, efficient and made it all super easy to set up account.
January 29, 2025
Unprompted review
Reply from Jurassic Fibre
Hi Jules,
Thank you for your lovely feedback! We're delighted to hear that Steve provided such helpful and efficient service, making your account setup smooth and easy. We'll be sure to pass on your kind words to him.
If you ever need anything, we're always happy to help!
Best regards,
Jurassic Fibre
Continued amazing customer service with…
Continued amazing customer service with Leo the Engineer today, who arrived and solved my connectivity issues. My daughter now has no lagging while gaming, so peace is restored to the universe!
January 29, 2025
Unprompted review
Reply from Jurassic Fibre
Hi,
Thank you for your wonderful feedback! We're so pleased to hear that Leo was able to resolve your connectivity issues - especially with such an important mission like eliminating lag! We'll be sure to pass on your kind words to him.
If you ever need anything, we're always here to help.
Best regards,
Jurassic Fibre
Absolutely amazing service from Olesya…
Absolutely amazing service from Olesya Isupova. I couldn’t praise it enough for the engagement, professionalism and the ease of everything being explained in a simple easy to understand manner.
Definitely a great asset to the company.
Thank you again Olesya.
January 28, 2025
Unprompted review
Reply from Jurassic Fibre
Hi Krystyna,
Thank you so much for your kind words! We're delighted to hear that Olesya provided such an amazing service and made everything clear and easy to understand. She truly is a valued member of our team, and we’ll be sure to pass on your lovely feedback.
If you ever need anything, we're always here to help!
Best regards,
Jurassic Fibre
New customer
It was easy to switch as a new customer and everything was explained clearly to me. Olesya Isupova was very helpful and friendly over the phone.
January 27, 2025
Unprompted review
Reply from Jurassic Fibre
Hi Adam,
Thank you for your feedback! We’re so pleased to hear that your switch to Jurassic Fibre was smooth and that Olesya provided clear, friendly, and helpful support. We’ll be sure to share your kind words with her.
If you have any questions or need assistance, we’re always here to help. Welcome to the Jurassic Fibre family!
Best regards,
Rebecca
Jurassic Fibre Team
Great Service during sign up process
Telephone was answered straight away and the Sales Executive, Olesya Isupova was extremely helpful signing us up to Jurassic Fibre Broadband. She was very reassuring that the whole process would be stress free and the installation date is ideal. Thank youOlesya
January 27, 2025
Unprompted review
Reply from Jurassic Fibre
Hi Mark,
Thank you for your wonderful feedback! We’re delighted to hear that Olesya provided such great service during your sign-up process. It’s fantastic to know she was so helpful.
We’ll be sure to pass on your kind words to Olesya—she’ll be thrilled! If you need anything else as we get closer to your installation date, don’t hesitate to reach out.
Best regards,
Rebecca
Jurassic Fibre Team
It started bad but we got fibre in the end 😁
We decided to go with Jurassic due to our internet usage going up and Jurassic being only FTTP available.
They tried 3 times to install having been promised our street was ready!
1st time conduit blocked.
Chase another couple of times and they decide re-book another install and they fail.
Chase again as they decided to port my current number without installing fibre so lose all internet. Get no where until they tell me the blockage is cleared! Install team turn up and and guess what it's still blocked. Install team tell us this happens all the time! Told they won't dig it up to sort out as it's not in their budget! Left thinking well don't promise something if you can't deliver.
Decided to to ditch Jurrasic and go back to copper! Openreach don't look like they are go get moving with thier install in the street due to civil work needed. Was left feeling pretty deflated at this point 😡
UPDATE 1: phone call to say they can still install by running cable from a different direction 🤔 Have asked for further clarification on this and awaiting an update. But do have have alternative supplier lined up.
UPDATE 2: Much to suprise Marie at Jurassic took my case up and I now almost have full fibre. They arranged for the Dare Utilities to dig the pavement up and clear the blockage which they did in less than an hour. 4 Site Fibre then rocked up and ran the cable to the property. Jurrasic have said the final install will take place on Tuesday 11th February. I will update this review once installed with my final view on the whole experience
UPDATE 3: We have fibre at last! Internet so much better as a result. No drop outs WFH. Myself on teams call with wife and son in another room on Zoom call to an online tutor no issues for a change. The router Jurrasic provide is locked down by them (probably good enough for 98% of users). However, having NAS drive and using port forwarding rules I need to be able administrator my own router. However, not an issue as they where able to put their router into modem mode so I can use mine. Downside my router is few years old so doesn't have the latest WIFI standards to keep up with fibre so speed drops to 100mps when next to router. So have treated myself to a new router which should allow for the full speed to be experienced.
Few pointers if considering Jurrasic.
1.Don't use OTS to switch from existing providers instead cancel them when fibre is in place (check for any cancellation fees). This will allow for any hiccups.
2. Be prepared to use you own router if need admin rights (not an issue in my opinion)
I will say Maria has been really helpful with us and she has put up with a lot of hassling from me to get everything over the line. She clearly did a lot of hassling behind scenes. Also it became apparent Wales and West Utilities caused the blockage when renewing a gas main (don't ask me about thier service! Story for another day)
Early days of having fibre but let's hope it proves worth it. Nice not to have to wait for openreach who said they where going to do our road by 2026 now seem to have dropped all plans!
January 23, 2025
Unprompted review
Reply from Jurassic Fibre
Hi Samuel,
Thank you for sharing your experience, and we’re truly sorry to hear about the difficulties you’ve faced with your installation. We understand your frustration with the delays and the issues regarding the blockage, and we sincerely apologise for not meeting your expectations.
We will look into this issue in more detail and review your feedback to ensure that these problems are addressed and don’t happen again.
We completely understand your decision, and we regret that we were unable to provide the service you expected. If you ever reconsider or need assistance in the future, please don’t hesitate to reach out.
Best regards,
Rebecca
Jurassic Fibre Team
My enquiry was dealt with confidently and timely
My enquiry was dealt with professionalism and in attentive manner. I spoke to Bruno who demonstrated excellent communication skills, was able to resolve all the issues in a positive way. He cheered me up and lifted my spirits in a very supportive manner. I can highly recommend Jurassic Fiber for such an experienced and caring employee.
January 22, 2025
Unprompted review
Reply from Jurassic Fibre
Hi Nataliya,
Thank you so much for your kind feedback! We’re thrilled to hear that Bruno provided such professional and supportive service, and we’ll be sure to pass on your kind words to him. It’s wonderful to know that he was able to lift your spirits while resolving your issues.
We’re proud to have caring and dedicated team members like Bruno, and we truly appreciate your recommendation. If there’s anything else we can do for you, please don’t hesitate to reach out.
Best regards,
Rebecca
Jurassic Fibre Team
wifi troubles
I am a fairly new customer with this company, (and I am also in my late eighties).I have received extremely kind and helpful guidance from two of the staff, at different times.... they are called Alexandra and Hannah
January 22, 2025
Unprompted review
Reply from Jurassic Fibre
Hi Frances,
Thank you for your lovely feedback. We’re so glad to hear that Alexandra and Hannah were able to provide you with such kind and helpful guidance. We’ll be sure to pass on your kind words—they’ll be delighted to know they made a difference!
If you need any further assistance, we’re always here to help. Welcome to the Jurassic Fibre family!
Best regards,
Rebecca
Jurassic Fibre Team
Brilliant Bruno!!
Brilliant Bruno!!! What can I say!! By far the easiest and most successful phone all I have ever made to a network provider! You have a customer for life. Absolutely delighted with the outcome and ease of this call.
January 21, 2025
Unprompted review
Reply from Jurassic Fibre
Hi Emily,
Thank you for such fantastic feedback! We’re so happy to hear that Bruno made your experience so smooth and successful—it’s what we always aim for. We’ll make sure your kind words reach him; he’ll be thrilled!
We’re delighted to have you as a loyal customer. If there’s anything else we can do for you, just let us know.
Best regards,
Rebecca
Jurassic Fibre Team
Olesya Isupova from Jurassic fibre was…
Olesya Isupova from Jurassic fibre was excellent- very helpful and efficient
January 20, 2025
Unprompted review
Reply from Jurassic Fibre
Hi Simon,
Thank you for your feedback! We’re thrilled to hear that Olesya provided such excellent and efficient service. We’ll be sure to pass on your kind words to them—it will mean a lot!
If you need any further assistance, we’re always here to help.
Best regards,
Rebecca
Jurassic Fibre Team
Bruno retains his Super Hero status!
Having used my landline more than usual this month I ran out of minutes and emailed Jurassic for a bolt on. Had another call from Bruno, my Jurassic Super Hero who sorted matters out in a few clicks and thanked me for my past review. He is simply so efficient that Jurassic should be giving him a payrise:>)
Keep doing what you do so well Bruno!
January 18, 2025
Unprompted review
Reply from Jurassic Fibre
Hi Mr. Haynes,
Thank you for your wonderful feedback! It’s fantastic to hear that Bruno was able to help you so efficiently again—he truly is a star, and we’ll be sure to share your kind words with him (including the pay rise suggestion! 😊).
We’re delighted to have you as part of the Jurassic Fibre family, and if there’s anything else we can assist you with, don’t hesitate to reach out.
Best regards,
Rebecca
Jurassic Fibre Team
Thank you Bruno for solving my refund…
Thank you Bruno for solving my refund out
I will give you 5 stars but your finance
Team are worth no more than a 1 as I was waiting 6 weeks for my refund which never happened until stepped in to
Resolve this
January 18, 2025
Unprompted review
Reply from Jurassic Fibre
Hi Martin,
Thank you for sharing your feedback. We’re so glad that Bruno was able to step in and resolve your refund issue. We’ll be sure to pass on your appreciation—he’ll be delighted to know he made a difference!
We’re sorry to hear about the delay you experienced beforehand and truly appreciate your patience while this was sorted out. Your feedback regarding this will be shared with the relevant team to help us improve.
If there’s anything else we can do for you, please don’t hesitate to reach out.
Best regards,
Rebecca
Jurassic Fibre Team
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