Called in to check my account and contract. Spoke to Lamija who listened and was proactive with suggestions for how to update my contract. No hassles, very polite and informative. Excellent customer s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have a WiFi network with approximately 40 devices; from lighting, immersion heater, entertainment and home security. These devices assist me with daily living as I have disabilities that som... See more
BETTER THAN GREAT. I am writing from the perspective of being a vulnerable adult with severe mental health disabilities. Let me tell you the story of the last 24 hours. Yesterday I noticed m... See more
Company details
Written by the company
Experience ultrafast full-fibre broadband with Jurassic Fibre! We are an Exeter-based ultrafast, full fibre-optic broadband business building a multi-million pound network across Devon, Somerset and Dorset. Jurassic Fibre has raised substantial funds from Fern Trading Ltd, advised by Octopus Investments, to build and operate a fibre-to-the-premises network across the South West of England. We are investing over £250m into building a fibre network in Devon, Dorset and Somerset, passing over 300,000 homes, making ultrafast speeds of up to 950Mbps a reality. Please note that Jurassic Fibre is a brand name of Cuckoo Fibre Limited, a company incorporated in England with company registration number 15060036 and whose registered office is at 6th Floor, 33 Holborn, London EC1N 2HT
Contact info
Milford House, Pynes Hill, EX2 5TH, Exeter, United Kingdom
- 01392 345600
- contactus@jurassic-fibre.com
- jurassic-fibre.com
4.4
Excellent
5K reviews
Replied to 17% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Bruno
Thank you Bruno, took his time to sort out my phone and internet problem. Dealt with it all as one would expect. Still a Jurassic Fibre fan of course. Kindest regards de Mike G3PGA.
January 15, 2025
Unprompted review
Reply from Jurassic Fibre
Hi Mike,
Thank you for your kind message! We’re so glad to hear that Bruno was able to take the time to resolve your phone and internet issues. We’ll make sure your praise is passed along to him—it will mean a lot!
We’re thrilled to have you as a loyal Jurassic Fibre fan. If you ever need assistance, we’re here to help.
Kindest regards,
Rebecca
Jurassic Fibre Team
Reply from Jurassic Fibre
HI Duncan
Thank you for your feedback! It’s wonderful to hear that you were happy with the service you received. If there’s anything more we can do for you, just get in touch!
Best regards,
Rebecca
Jurassic Fibre Team
andy and steve connected me to…
andy and steve connected me to jurassica fibre, steve in particular was magnificent, he put the wiring in, and then he connected all my devices to the net. two tvs ,one comp. and my phone. thanks steve.
January 16, 2025
Unprompted review
Reply from Jurassic Fibre
Hi Chris,
Thank you for your lovely feedback! It’s great to hear that Andy and Steve, made your installation smooth and set up all your devices for you. We’ll be sure to pass on your kind words to them—they’ll be thrilled!
If you need anything else, we’re here to help. Welcome to Jurassic Fibre!
Best regards,
Rebecca
Jurassic Fibre Team
Installation was very prompt and the…
Installation was very prompt and the engineer arrived on time. He was very professional. His name is Tiaan. The network is super.
January 16, 2025
Unprompted review
Reply from Jurassic Fibre
Hi,
Thank you for sharing your experience with us! We're delighted to hear that your installation was prompt and that Tiaan provided professional service. It's great to know he made such a positive impression.
We're also thrilled to hear you're enjoying the network - it’s what we aim for! If you have any questions or need assistance, please don’t hesitate to reach out.
Best regards,
Jurassic Fibre
Tiaan the engineer
Tiaan was amazing and super friendly , fitted the wifi very quickly , and explained any questions i had , great customer service from him .
(Taunton)
January 13, 2025
Unprompted review
Reply from Jurassic Fibre
Hi Courtney,
Thank you so much for taking the time to share your feedback about Tiaan. We're thrilled to hear that he provided such excellent service during your installation. It's great to know he was friendly, efficient, and able to answer all your questions.
We’ll be sure to pass on your kind words to Tiaan - he’ll be delighted to hear how much you appreciated his help.
If you have any further questions or need assistance in the future, please don’t hesitate to get in touch.
Best regards,
Jurassic Fibre
Just been helped by Marie at Jurassic…
Just been helped by Marie at Jurassic fibre, she was amazing and really helped me. Thank you so much for all your help.
January 15, 2025
Unprompted review
Reply from Jurassic Fibre
Hi Vicky,
Thank you so much for your kind words! We're thrilled to hear that Marie was able to assist you and make your experience with us a positive one.
We'll be sure to pass along your lovely feedback to her.
Best regards,
Jurassic Fibre
Highly recommended
Excellent service from a super helpful Bruno who explained everything clearly and then from a highly efficient Andy who installed a new broadband service
Fantastic
January 15, 2025
Unprompted review
Reply from Jurassic Fibre
Hi Klim,
Thank you for your fantastic review! We’re thrilled to hear about your excellent experience with Bruno and Andy. It’s great to know that Bruno’s clear explanations and Andy’s efficient installation left such a positive impression.
We’re so glad we could provide you with the service you deserve. If you ever need anything, don’t hesitate to reach out.
Best regards,
Jurassic Fibre
Olesya Isupova 👌
Olesya Isupova made my broadband switch seamless. It was lovely to have a friendly and helpful person to speak with. Please retain good staff like her, she's an asset to your company.
January 14, 2025
Unprompted review
Reply from Jurassic Fibre
Hi Rachael,
Thank you for your wonderful feedback! We’re delighted to hear that Olesya made your broadband switch seamless and that you found her friendly and helpful. We completely agree - she’s truly an asset to our team!
We’ll be sure to share your kind words with Olesya and the team. If you ever need assistance in the future, we’re always here to help.
Best regards,
Jurassic Fibre
Bruno from Jurassic Fibre Technical…
Bruno from Jurassic Fibre Technical Team was very friendly and explained the update to 5GHz very clearly and clarified what it was he needed me to check for my address. This was in response to a poor tv connection 2 days before. I felt he was very thorough and I found his instructions easy to follow. It advised what to do should I have a difficulty in the future. Thank u Bruno. Great to speak with you today
January 14, 2025
Unprompted review
Reply from Jurassic Fibre
Hi Margaret,
Thank you for your lovely feedback! We’re so pleased to hear that Bruno was able to assist you with the 5GHz update and provide clear and thorough guidance. It’s great to know his instructions were easy to follow and left you feeling confident about what to do in the future.
We’ll be sure to pass along your kind words to Bruno - he’ll be thrilled to know he made such a positive impact.
If you ever need further assistance, don’t hesitate to reach out.
Best regards,
Jurassic Fibre
Straight forward
Straight forward, no hassle, no hidden charges, great service always from Jurassic Fibre.
January 14, 2025
Unprompted review
Reply from Jurassic Fibre
Hi Martin,
Thank you for your kind words! We're delighted to hear that you’ve found our service straightforward and hassle-free. Transparency and excellent service are at the heart of what we do, and it’s great to know we’ve met your expectations.
We truly appreciate your support and look forward to continuing to provide you with great service!
Best regards,
Jurassic Fibre
Great service
Our internet went down this morning. After a phone call to Jurassic Fibre (when we were not left waiting for ages) I spoke to Bruno who managed to put us through a few checks. Nothing worked but he assured us that Jurassic Fibre would be sorting out ASAP. True to his word we were up and running again within a couple of hours. Many thanks Bruno - it was lovely to chat to you and you got us sorted! Regards Jerry.
January 14, 2025
Unprompted review
Reply from Jurassic Fibre
Hi Anne,
Thank you for taking the time to share your experience with us! We're thrilled to hear that Bruno was able to assist you and ensure your service was restored so quickly. Providing prompt and efficient support is what we strive for, and it’s wonderful to know that Bruno made a positive impression during your chat.
If you ever need assistance again, don’t hesitate to reach out- we’re always here to help!
Best regards,
Jurassic Fibre
cumstomer service
i was having problems with accessing the internet. Bruno was very helpful. he informed me of an on-going problem, and then phoned me back to inform me it was resolved. He shared my relief and was very approciable and professional.
January 14, 2025
Unprompted review
Reply from Jurassic Fibre
Hi,
Thank you for your kind words and for taking the time to share your experience with us. We're delighted to hear that Bruno was able to assist you effectively and provide updates on the issue. It's great to know that he was approachable, professional, and shared your relief once the problem was resolved.
We'll make sure to pass on your feedback to Bruno and the team. If you need any further assistance, please don't hesitate to reach out.
Best regards,
Jurassic Fibre
Spoke with Steven and he's arranged…
Spoke with Steven and he's arranged everything very quickly.
Very nice person to deal with very friendly.
January 13, 2025
Unprompted review
Reply from Jurassic Fibre
Dear William,
Thank you for your kind words! We’re so pleased to hear that Steven was able to assist you quickly and efficiently. It’s wonderful to know that you found him friendly and easy to deal with – he’ll be delighted to hear your feedback.
We’re thrilled to have been able to provide you with a positive experience, and we’re always here if you need any further assistance.
Kind regards,
The Jurassic Fibre Team
Bruno has the patience of a saint..
Bruno has the patience of a saint..
I’m hopeless at technology !, as Bruno would agree, I expect he needs a lie down now 😂
January 13, 2025
Unprompted review
Reply from Jurassic Fibre
Dear Mark,
Thank you for your wonderful and humorous feedback! We’re thrilled to hear that Bruno was able to assist you with patience and professionalism – he truly is a star on our team.
We’ll be sure to pass on your kind words to Bruno (and maybe suggest he takes that well-deserved lie down!). It’s great to know he could make your experience a positive one, even if technology isn’t your favourite thing.
If you need any further assistance, don’t hesitate to reach out – Bruno and the team are always here to help!
Kind regards,
The Jurassic Fibre Team
Good Service & Package
The understanding, efficiency, friendliness and clarity of your sales person Olesya Isupova. The provision of details by email to consider before making my decision. The higher speeds offered and a simple phone package which gives me an emergency call facility when mobile coverage is poor. Easy process for transferring from my previous supplier.
January 13, 2025
Unprompted review
Reply from Jurassic Fibre
Dear Peter,
Thank you for taking the time to share your wonderful feedback! We’re delighted to hear that Olesya provided you with excellent service, demonstrating understanding, efficiency, and clarity throughout the process. It’s great to know that the details shared helped you make an informed decision.
We’re also pleased that you’re enjoying the higher speeds and the simple phone package, especially with the added benefit of emergency call functionality in areas with poor mobile coverage. Making the switch from your previous supplier as easy as possible is always our goal, so it’s fantastic to hear that this process was seamless for you.
Thank you for choosing Jurassic Fibre – we’re thrilled to have you on board! If there’s anything we can assist you with, please don’t hesitate to get in touch.
Kind regards,
The Jurassic Fibre Team
What can I say....highly recommend!
What can I say, the process is so easy!!
Communication is really good, it is so easy to arrange connection that it feels uncomfortable! No hassle, just straight forward options and a relaxed attitude.
As for the installation team, (Colin and James), I can't speak highly enough of these two, professionals who take real pride in their work and value customer satisfaction.
An absolute credit to Jurassic Fibre.
It is early days in relation to my contract but so far, I am very impressed.
January 10, 2025
Unprompted review
Reply from Jurassic Fibre
Hi John,
Thank you so much for your fantastic feedback! We’re thrilled to hear that your experience with Jurassic Fibre has been so positive. It’s great to know that the process was straightforward and hassle-free, and we’re especially pleased that Colin and James made such a great impression during your installation.
Your kind words mean a lot to us, and we’ll be sure to pass on your praise to Colin and James – they’ll be delighted to hear it!
We’re so pleased to have you as a customer and look forward to continuing to impress you throughout your contract. If there’s anything you need, please don’t hesitate to reach out.
Kind regards,
The Jurassic Fibre Team
Quiet efficiency
Our telephone decided to misbehave on a day (Day 1) when we most needed it. We could not make calls out but
received calls inwards. Having said that, several people have said that they could not make contact and thought we were out. The Internet connection remained available so we sent a message to Jurassic-fibre.
Within minutes a response was received from a Bruno Simôes who was polite but thorough in his questioning. As a result the normal service was restored. In the evening and on day 2 there were no problems.
Everything was carried out with efficiency but with no disturbance to us.
January 8, 2025
Unprompted review
Reply from Jurassic Fibre
Hi!
Thank you for your kind words! We’re so glad to hear that Bruno was able to resolve your telephone issue quickly and efficiently, especially on a day when you needed it most. It’s great to know everything was handled smoothly and with minimal disruption to you.
If you ever need further assistance, don’t hesitate to reach out—we’re always here to help!
Best regards,
Jurassic Fibre
Poor WiFi…
I’ve been frustrated with my poor WiFi connection for sometime and had Bruno Siemos really going over and beyond getting a big improvement to the availablity and speed of my WiFi
January 9, 2025
Unprompted review
Reply from Jurassic Fibre
Hi!
Thank you for sharing your experience! We’re sorry to hear you’ve been frustrated with your Wi-Fi connection, but we’re thrilled that Bruno was able to go above and beyond to make a big improvement for you.
If you need any further assistance or have more questions, don’t hesitate to get in touch—we’re always here to help!
Best regards,
Jurassic Fibre
Thanks Bruno
Thanks Bruno! Excellent level of information provided by customer services and help given with advising how to register neighbourhood interest in an area which hitherto does not have access to full fibre.
January 9, 2025
Unprompted review
Reply from Jurassic Fibre
Hi Matt,
Thank you for your feedback! We’re so glad to hear that Bruno provided you with excellent information and support. It’s great to know he was able to guide you on how to register neighbourhood interest for full fibre access in your area.
If you have any more questions or need further assistance, feel free to reach out—we’re always happy to help!
Best regards,
Jurassic Fibre
Very straight forward and informative…
Very straight forward and informative from 1st contact with customer service, appointment booked to fit fibre was quick and simple, friendly engineers, we recieved exactly what they advertised- fast internet and no lagging, after having sky for so long I was doubtful but this is brilliant, faster and cheaper than what we had with sky.
December 12, 2024
Unprompted review
Reply from Jurassic Fibre
Hi Caroline,
Thank you so much for your lovely review! We’re thrilled to hear that your experience with us has been straightforward and positive from start to finish. It’s fantastic to know that you’re enjoying the fast and reliable internet we promised, and that we’ve exceeded your expectations after switching from Sky.
If there’s ever anything you need, our team is always here to help.
Best regards,
Jurassic Fibre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.