Jurassic Bark Reviews 

Great product my dog has severe allergies and this is the only food I’ve found that suits him
Delivery and ordering is really easy
I highly recommend

This company has gone down, there is a message on their website suggesting anyone out of pocket should ask your card holder/ bank for a chargeback. Sorry to hear this family business has gone down. They provided an excellent service when they were up and running.

The companies obviously gone bust, as shown on there website. But they were still happy to accept my order on March the 13th and give me false information on when it should arrive with myself.

If this is how you treat your customers, then you deserve to go bust. Goodluck going forward, I hope the worst comes and bites you, you deserve it.

A brilliant company, offering great high protein nutritious food, with flavour varieties not found elsewhere. Having an intelligent dog, she gets bored if fed the same flavour day in day out, (as I would!) so the variety of flavours is essential to us.
Customer service has been brilliant, even when things didn't go according to plan.
The subscription service is excellent.
My dog is repeatedly complimented on her fabulous condition by our vet - which is due to the quality of the food that this company supplies.

Have a regular pet food subscription with Jurassic Bark and the first couple of orders were fine, but the last order was placed on 8th March (and money taken then) and still no sign of delivery on 23rd March. No communication to say why. I’ve emailed, phones multiple times and no answer to anything. We go on holiday shortly so I’ll have to order again from someone else and do a credit card charge back. I wouldn’t trust this company at the moment.

An order was placed on 12th March 2026 for £80.10 for some Eden 80/20 Original Cuisine dog food- order number 178171. Deducted from my bank account on 13th Mar. I emailed on Friday 20th because it still hadn't arrived. A generic email reply informed me they would be in touch today, Monday 23rd March. Still no response by 3pm (their closing hour) so i emailed again only to get the same generic email saying they’d be in touch on Monday 23rd March!!! Feeling extremely concerned now - ORDER NOT RECEIVED and NO COMMUNICATION. Hence me writing this review. This is the first problem I've had dealing with them but like i say it’s a very concerning one. Will i ever get what i’ve paid for????

I placed an order 2 weeks ago and still not had delivery. I have sent 3 emails without a response and tried calling getting no answer.
I have used Jurassic Bark for over 2 years without a problem, I will not use again.
Their website says they are having difficulties with their suppliers. They should certainly not be taking people's money for items they do not have in stock.

I've ordered from Jurassic Bark in the past and not had any problems. This time my order hasn't been shipped in over 2 weeks and the company is unresponsive. I'd advise against using them at the moment as they take your money straight away, but getting it back is a different matter & I'm not feeling too confident right now.

I ordered cat food from Eden, but the delivery date has been completely missed. Payment was taken immediately, yet there has been zero communication from the company. There is no way to contact them other than email, which makes the situation even more frustrating. I have sent multiple emails and received no response whatsoever. This level of customer service is unacceptable and extremely disappointing. I would strongly advise others to think twice before ordering.

I was charged twice for my subscription (22 February and 9 March) and received absolutely nothing till this day (16 March). Neither order was fulfilled or dispatched, and at no point did the company inform me of stock issues, delays, or any problem whatsoever. My account history clearly shows both orders as unfulfilled, and I have screenshots to prove it.

Charging customers without supplying the goods — and without even communicating — is completely unacceptable. I have requested full refunds for both charges and cancelled my subscription.

If this is how they handle “recurring” orders, be very cautious. Check your statements carefully. I would not trust this company with automatic payments again.

If I could give -1 * I would.

My order was placed on the 7th of March and still, I have no information on when it would be shipped.

I’ve written many emails with no response.

I want a refund as soon as possible, and I want to cancel my subscription.

I’ve been a customer for four years now.

Not anymore.

I like to help and support small businesses, but it’s the second time I've had a poor experience with Jurassic Bark. First one in Aug-Sep 2025 and now in March 2026.

I have decided to give them the benefit of the doubt since the first time, but now I’m having a similar problem. I placed an order on Sunday, 08/03/2026, for over 150£, received the confirmation email the same day, but since then my order has remained unfulfilled. They supposedly offer next-day delivery; however, I have received nothing so far. No updates from the company on why this is taking so long to fulfil the order, despite my email at the end of last week.

This is particularly impactful, as I have tried to buy dog food with enough time before it runs out, but I’m seeing that it is going to take many weeks again (if at all) to be delivered. Very disappointing!

I have ordered food for my cat many times before and never had any issues. The previous order arrived a bit late—about one week after it was placed—but the company stayed in contact and delivered as promised. However, since placing my latest order two weeks ago, I have received no information about the delivery date, and all my emails have been ignored. In my most recent message, I requested a refund as I plan to order the cat food elsewhere, but that message was also left unanswered.

*19th March 2026 update - I have added 2 stars to my 1 star review. Perhaps slightly out of pity given the barrage of negative reviews but also because I have received a full refund now from Jurassic Bark to my credit card. I will leave my initial review below and I stand by my word that something needs to change whatever their problems are and only the owners can do this. Everyone has problems in life - the world is run by psychopathic maniacs after all but it's how Jurassic Bark choose to confront whatever is going on that will determine how they come out of it.

I have ordered from Jurassic Bark multiple times over many years and I've never had an issue up until now, I sincerely hope they can sort things out.

Someone below this review has referred to a ‘masterclass’ in how to lose customers and I’m sorry but this is absolutely correct. Jurassic Bark used to be brilliant, you could chat with them online, get quick responses and know that your pet food order was in safe hands. The current situation with this business couldn’t be further from that. I, like many others have had the auto response suggesting an order placed 2 weeks ago is delayed due to ‘family illness’ if you follow this up with another email and refer to the website, you’ll see a banner at the top advising they have supply issues so which is it? I like others have tried calling and emailing; the phone isn’t answered and the only email reply is an automated one as described above. I don’t care if I’ve paid £10 or £100 for the food, this shoddy service is not acceptable. Whatever your problems are Jurassic Bark - you need to own them now and start the process of repairing the lost faith in your business. Pet food is not something that can be messed around with, it’s needed in a timely manner to prevent people (and their pets) from running out. The negative reviews online stretch back to November 2025 and even before that so I don’t see how Jurassic Bark bounce back from this but I’m sure they could try IF they really wanted to.

The subscription feature doesn’t work and response rates to email slow (no response in last 5 days). Now I’m running out of food for my dog and will have to shop elsewhere.

It’s a shame as I’ve shopped here for years but similar issue occurred in January and now I’ve lost faith.

Order still not shipped, more than a week after I paid for it.
I have a subscription set up so that my dog's food will arrive before the previous bag runs out, however, due to this delay, I will have to buy some food elsewhere.
I have used Jurassic Bark for several years but I think that this will be my last order.
Orders used to almost always be delivered within a couple of business days, but over the last year or so they have become very inconsistent.

I am extremely disappointed with the complete deterioration in service from this company. What was once a reliable vendor has become entirely uncontactable and unresponsive.

My order was placed last Friday, and I still have not received my goods. More concerning is the total lack of communication. The company cannot be reached by phone, and multiple emails have gone unanswered. There has been no update, no acknowledgement, and no explanation.

This level of service is unacceptable. Customers should not have to chase a business simply to find out where their paid-for order is. The absence of basic communication reflects either a serious operational failure or a disregard for customers.

Until this company restores even the most basic standards of customer service — responding to emails and providing order updates — I would strongly caution others before placing an order.

EDIT: I was rung up last night 2/3/2026 and assured my delivery will be tomorrow the 4/3/2026. Today I received an email stating that the delivery should be on Friday now the 6/3/2026. I have subsequently emailed them back and asked for a refund. I will order elsewhere. I have also contacted my bank. No more messing with me!

I ordered on the 25th of February and it stated online that my dog food was in stock also next day delivery was included. Today is the 2nd of March and nothing. I have emailed the company twice with no response. I am not impressed and will talk to my bank. Please avoid. My order number is as follows :#177178

Reliable service. Quality products. Good customer service.