Jurassic Bark Reviews 

As others have mentioned, Jurassic Bark used to be great but has gone massively downhill over the last year. I've had multiple fiascos with them - orders not going through on one occasion which ended up with them sending and charging me for 2 bags of dogfood instead of one (at £75 a pop). More recently, the website is so broken I can't edit my deliver address on it.

Sad to be writing this but i have been a loyal customer of jurassic bark spending a lot of money on each order on a regular basis. However the last couple of times goods advertised as availiable are not, delivery not as promised on said day with no updates or communication. No one answers the phone for the online business or instore, messages are left unanswered and emails not replied to, this is no way to run a business really really disappointing

Wish them well but have cancelled subscription due to lack of communication and delays in despatching dog food. Shame as they have been excellent over the years.

Supposed to be next working day shipment but hasn't happened. Ordered last week having collected a puppy with a limited amount of food but item has not been shipped. I've emailed, left messages at the shop and online department but no one gets back to me. I have no idea when I will receive the food and will now have to order from a more reliable supplier, even though I have already paid out £82. I wish I had read all the bad reviews.

Second time in the last two months my order has got lost in the system and had to chase customer services. Order placed 6 days ago and have just about enough dog food to last for today. Order showing online as 'Unfulfilled'. Left message on their website and tried ringing and leaving voice messages but no response as yet. This will probably be the last time I use Jurassic even if it means paying a higher price elsewhere.

I have bought food for my two dogs from Jurassic Bark for the last year or so. Very competitive on prices and the delivery time is super fast. Top service overall!

Took 1 week to arrive, should be next day delivery. Called numerous times to find out where my order was but no answer.

Horrible customer service. No answer from their landline, no response on WhatsApp, and extremely delayed replies to emails — I had to send four emails before finally hearing back.

Their website promises free next working day delivery on orders over £45, but I ended up waiting a full week for my delivery. When I finally received a reply, I was told the product was out of stock and they had to order it in. If that was the case, the product should have been clearly marked as out of stock on the website, instead of misleading customers.

I have a new German Shepherd puppy and specifically ordered ACANA Large Breed Puppy food from them only because of the advertised next-day delivery — otherwise, I would have ordered elsewhere and accepted the normal 3-day wait.

Very disappointing experience. I will not be ordering from them again and will be taking this matter to Consumer Rights.

I have used this company for years, but I suspect that they are having financial issues and won’t be around much longer.

They don’t answer their phones, don’t respond to emails or their contact us form. So obviously hiding from their customers.

I didn’t use them for a few months, but bought from them and my order came quickly. So I did an order since we have moved to an isolated part of the UK and I set up a subscription. They would get a regular £132 order a month.

I have lost complete faith in this business. Have a look at recent reviews. They are not fulfilling their orders, not marking stock as out of stock. This is not how an online business works.

Now I have to wait for another 4 days to be able to do a charge back.

Caveat emptor.

Edit: just heard from the company - they did not have stock. And will be receiving stock on Wednesday and then this would take another 2 days. I have requested a refund. I have already ordered elsewhere and I am now out of pocket. This is not good service.

My order of 1 sack of dog food took 2 weeks and 2 days to arrive! Clearly selling items they do not have in stock. Customer service was very slow to respond and both times I was told my order was going to be dispatched next day and it wasn't. Very disappointing.

Placed an on-line order a few days ago. I find the Shop app not very useful for tracking your order.
My order arrived this morning to find that 2 items were out of date, the Best Before date was January 2025!
I phoned immediately to find that no one was available to answer the phone so left a message. Several hours later I phoned again and, again, had to leave a message.
Not a happy customer!

Superb company with great communication and large dog product range

Have used Jurassic Bark for many years and I really wanted to continue to support a small family firm. However, having forgiven a year of glitches due to a new website, my regular order did not dispatch and I only found out this when I chased via the shop (there was consistently no reply to the online orders number). I was then told the item was not in stock, (despite the website advertising that it was and available for immediate delivery) and that the earliest I could hope to receive the food was 48hrs later. This is clearly unacceptable, false advertising and promises. I'm hugely disappointed that this previously wonderfully reliable company has gone so downhill. I've had to go elsewhere to ensure that my dog does not go hungry.

Great company to deal with very helpful Josh and Zoe go over and above to advise you competitive prices and good quality products very easy to contact will always ring you back if unavailable quick delivery would highly recommend

Have always found this company brilliant but on my recent order customer service is non-existent. I ordered and paid for my usual Acana 2 days ago. Whilst I had confirmation of my order have had no despatch details. On reading other reviews I see other people have had the same problem. I sent an email and have phoned 3 times only to get their answerphone. Sorry Jurassic Bark this is my last order - if indeed it ever arrives. Thankfully a local store stocks small bags so my dog won’t go hungry!!

Have used for a few years ordering Acana dog food, spending approx £70 a month, however recently the food has been out of stock with no notice, only once contacted to be told an ETA.
On the latest occasion company obviously expanding or trying to update their systems as got a new WhatsApp message update about my order 30/7, but on 7/8 still no update even though I tried to use live chat, phone and email so had to resort in doing a chargeback on my card to order elsewhere.

I appreciate that it's possible to do subscription orders so maybe that would solve out of stock issues but it's shocking that nobody answers an email or even their new WhatsApp system. The phone number is not even one linked to their business, just some irate women who owns an independent pet shop.

Sorry but Internet shopping is fickle, if you can't fulfill an order, answer an email, or mark stock as 'out of stock' to give people an option to purchase elsewhere then what's the point of being in business.

Advertise items as in stock and available for next day delivery.

Have to chase after no dispatch confirmation to then be told they are out of stock.

Have been using this company for a few years but it has really gone downhill recently - will have to find an alternative going forward.

Promised next day shipping ordered and it wasn’t even in stock . Promised to send what they had in stock immediately - didn’t . So not only did they not keep their word advertising things that we’re not in stock for immediate dispatch .
Communication not great and really disappointed

Very disappointing that this company indicates delivery can be made within 24-48 hours of ordering when in fact it takes over a week. They blame the loss of an employee for providing misleading information but I'm afraid that's no excuse at all. Honesty has to be number one for all companies

Excellent service and prices. Super quick delivery! I didn’t get any points last time I made an order using my account so maybe there is a small bug with the page but I am very satisfied and now only order with Jurassic Bark :)