Never had a car policy like this before,its refreshing! Jurny app is pretty easy to navigate and if you get stuck there are real people on the end of the telephone ,not chat bots! Very helpful people... See more
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See what reviewers are saying
Becky delivered excellent customer service. She was really helpful, kind and polite. She managed to sort out my issues with all my documents efficiently!
Company replied
Very convenient for low mileage users. I really feel comfortable as my this car mileage is very low. Very accurate mileage calculator, online app is very easy to use. Customer service respon... See more
Company replied
Ist time using pay per mile insurance..was easy to set up..logging onto app was great and easy to navigate..easy to find info..so gutted that after two yrs they cannot renew me..thank u so much Jurny... See more
Company replied
Company details
About JURNY
Written by the company
DRIVE LESS, PAY LESS!
Get a quote here visit our websiteOnly pay for insurance per mile, plus a small monthly fee to cover your car while it’s parked. Just pay as you go.
At purchase pay your first month’s fee, plus £25 into your pre-paid account to pay for the miles you drive, and a £112.50 set up fee.
We send you a JURNYmeter in the post to measure the miles you drive. No driver score, interventions or curfew.
Use your JURNY dashboard to manage your policy. No need to wait in call queues!
Contact info
Prospect House, Prospect Road, B62 8DU, Halesowen, United Kingdom
- help@jurny.co.uk
- jurny.co.uk
4.1
Great
526 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Straight forward conversation and…
Straight forward conversation and through service ferfect for my needs.
December 22, 2023
Reply from JURNY
Hi Brian,
Thank you for taking the time to leave us a review.
We are so pleased that you’ve experienced positive customer service from ourselves and are seeing the benefits from JURNY insurance policy.
If there is anything else that we can do to help you going forward, please let us know.
Many thanks,
The JURNY Team
Excellent customer service.
December 22, 2023
Reply from JURNY
Hi Busiswa
Thank you for taking the time to leave us a positive review.
We are pleased to hear you have received excellent customer service.
If there is anything else that we can do to help you going forward, please let us know.
Many thanks,
The JURNY Team
Nice and easy
December 9, 2023
Reply from JURNY
Hi Jasbir
Thank you for taking the time to leave us a positive review.
We are pleased to hear your journey with us has been nice and easy.
If there is anything else that we can do to help you going forward, please let us know.
Many thanks,
The JURNY Team
Insurance policy should be straight…
Insurance policy should be straight forward to fill up and per mile rate could be much better as it's really high at the moment.
December 6, 2023
Reply from JURNY
Hi Osman
Thanks for leaving us a review, we are sorry you feel this way.
Our product is a bit different in how you pay for your car insurance, intending to make it more flexible and affordable. If you drive less, you then pay less.
When running a quote with us, you would have been asked how many annual miles you do - allowing us to provide you with an annual estimate for your insurance. You selected 1,000 miles. If you don't exceed the miles you have stated - the insurance will cost you what we advised at the beginning of your policy.
How the payment works:
You pay a small monthly fee, to cover your car whilst parked. This comes out every month.
Then you have your price per mile. This part is up to you. Each mile will cost you your quoted rate, which then comes out of your pre-paid account.
This account can be accessed through your personal dashboard. You can alter the settings of this account at any point during your policy.
It can be topped up automatically when it falls below a certain amount (which you select) or you can manually top it up to have even more control.
Please get in touch with us at help@jurny.co.uk if you have any further questions.
We are happy to help and want you to enjoy your experience with JURNY.
Thanks,
The JURNY Team.
Very good service
December 5, 2023
Reply from JURNY
Hi Omar,
Thank you for taking the time to leave us a review!
We are pleased that you like our service.
If there is anything else that we can do to help you going forward, please let us know.
Many thanks,
The JURNY Team.
Quick and simple and friendly
November 22, 2023
Reply from JURNY
Hi Dermot,
Thank you for taking the time to leave us a positive review.
If there is anything else that we can do to help you going forward, please let us know.
Many thanks,
The JURNY Team
Save your time
Save your time! The process is time consuming to set up and when you do set time aside to set up and have the meeting then they no show/ no call you on several occasions. They apologize and have new staffed assigned and then offers refunds and then that person no longer works there. Seems like high turnover and no customer service.
November 28, 2023
Unprompted review
Reply from JURNY
Hi Morgan,
Thank you for taking the time to leave a review.
JURNY is a self-service product, which doesn’t require a meeting to set up your car insurance.
We would be grateful if you could contact our Help Desk, as the process you describe does not relate to a Jurny policy.
Please either call 0330 135 9018 or email your contact details to help@jurny.co.uk
Many thanks,
The JURNY Team.
Why we have to pay as top up?
Why we have to pay as top up?
Why don't take as direct debit.?
Thanks.
November 21, 2023
Reply from JURNY
Hi Laudina ,
Thank you for leaving us a review.
Please visit this link for more information on payments: https://jurny.co.uk/payments-explained/.
We will arrange for one of customer service advisors to give you a call to provide you a full explanation to your questions.
Many thanks,
The JURNY Team.
Jurny - a wholly positive experience
After a lot of research, I found this to be the most cost effective and economical way of paying for my car insurance. Jurny’s Customer Service representatives have been personable, have never kept me waiting more than a few rings, and add the human touch to a super efficient online dashboard that puts you in administrative control and allows you, at no extra cost, to make any necessary changes to your policy throughout the year. I’m glad to say that I can’t find anything to complain about - so far, a wholly positive experience!!
November 26, 2023
Reply from JURNY
Hi Alan,
Thank you for taking the time to leave us a review.
We are so pleased that you’ve experienced positive customer service from ourselves and are seeing the benefits from JURNY insurance policy.
If there is anything else that we can do to help you going forward, please let us know.
Many thanks,
The JURNY Team
Too early to comment
November 22, 2023
Reply from JURNY
Hi Sarath,
Thank you for taking the time to leave us a review.
If there is anything that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team
Very good and fair system!
November 19, 2023
Reply from JURNY
Hi Muhith,
Thank you for taking the time to leave us a review!
We are so pleased you are satisfied with JURNY.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team
it’s fantastic company
November 17, 2023
Reply from JURNY
Hi Zabihullah,
Thank you for leaving us a review!
We are pleased that you are having a positive experience with JURNY.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team
for me as i am not driving my car a…
for me as i am not driving my car a lot, that insurace suit me
November 17, 2023
Reply from JURNY
Hi Lahouari,
Thanks for taking the time to leave us a review!
We are pleased that you are seeing the benefits of using JURNY pay as you go.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team
Excellent customer support. better than my previous provider.
Even though I didn’t speak to someone on the phone,
But with just one email to the help team my issues were solved and I started my car insurance on time before the cancellation period ends.
November 6, 2023
Reply from JURNY
Hi Mohamed,
Thank you for leaving us a review.
We are pleased that you’ve experienced positive customer service from ourselves.
If there is anything else that we can do to help you going forward, please let us know.
Many thanks,
The JURNY Team.
Refused to give me a quote!
Refused to give me a quote!! Careful driver, good record for numerous years 😳!!
would like to know why!! No penalties, excellent credit, no claims for many,many years.
November 11, 2023
Unprompted review
Reply from JURNY
Hi Krysia,
Thank you for taking the time to leave us a review.
Sorry to hear that we couldn’t offer you a quote based on the information provided, we can appreciate this must have been frustrating.
We work with our underwriters to try and offer the widest range of cover and pricing to people in different situations. Acceptance criteria can change at any time, depending on what is suitable for the product, please feel free to come back at a later date to see if you can experience paying per mile with us soon.
Many thanks,
The JURNY Team.
Shysters wouldn't even quote me so they…
Shysters wouldn't even quote me so they can sack off
October 11, 2023
Unprompted review
Reply from JURNY
Hi there,
Thank you for leaving us a review, we are sorry you feel this way.
We've reached out to you and requested further information, however, we haven't had a response. If you have any questions or concerns about anything, please get in touch with us at help@jurny.co.uk. We want to make sure that you enjoy your experience with JURNY as much as possible!
Many thanks,
The JURNY team.
Easy and good price
Very pleased with using Jurny. Easy to use, excellent communication and good price too.
October 6, 2023
Reply from JURNY
Hi Ashraf,
Thanks for taking the time to leave us a review.
We are so pleased you have had a great experience with JURNY and are benefiting from paying as you go.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Reply from JURNY
Hi Franklin,
Thanks for taking the time to leave us a review.
We are so pleased you rate our product as great. Drive less, pay less.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
What's not to like?
I do around 2,000 miles a year, so this 'pay-as-you go' process makes a lot of sense and saves me a lot of money. I worked out that should I exceed the 2,000 miles, I could double my annual mileage to 4,000 and STILL be paying less than the next cheapest insurance quote on Comparethemarket.com
September 6, 2023
Reply from JURNY
Hi Paul,
Thanks for taking the time to leave us a review.
We are so pleased you are experiencing the benefits of pay-as-you-go. Great to hear!
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Not the most satisfactory experience
Not the most satisfactory experience - I utilized this service for a continuous six months until my policy got terminated due to my failure to top up my balance within the seven-day grace period. Regrettably, I encountered insurmountable difficulties in actually topping up my insurance because of persistent faults with the app and website. These technical glitches rendered me unable to replenish my account as required. I even documented the app's clear inability to facilitate the top-up process, and despite multiple phone calls and emails substantiating my predicament, my policy remained canceled.
This situation strikes me as profoundly unfair for several evident reasons. It seems reasonable to expect a more accommodating approach, given that my inability to top up stemmed from verifiable technical issues for which I provided conclusive evidence. I was assured that the matter was under review, but it has been over a week, and I have not received any updates. This treatment of existing customers leaves much to be desired.
My advice would be to opt for a conventional insurer; it entails far less hassle and doesn't carry the same level of risk.
August 24, 2023
Unprompted review
Reply from JURNY
Hi Graham,
Thank you for reaching out to us about your experience.
We are sorry to hear about the issues you've run into and appreciate you taking the time to provide us with more information so we can investigate further.
In May, there was an issue with our system that resulted in technical difficulties when trying to top up insurance. We apologise for any inconvenience you may have faced regarding this issue then.
On August 17th, we issued a cancellation notice for a negative balance, giving you 7 days to top up before any action was taken. On this notice, we do provide a customer service number to ring as well. We only received contact from you after the cancellation had been processed.
We really do strive to provide a seamless and user-friendly experience for all our customers. We have investigated and found no errors regarding this function so, unfortunately, we cannot reinstate your policy.
If you would like to discuss any of this further, please get in touch with us at help@jurny.co.uk.
Thanks,
The JURNY Team.
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