Never had a car policy like this before,its refreshing! Jurny app is pretty easy to navigate and if you get stuck there are real people on the end of the telephone ,not chat bots! Very helpful people... See more
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See what reviewers are saying
Becky delivered excellent customer service. She was really helpful, kind and polite. She managed to sort out my issues with all my documents efficiently!
Company replied
Very convenient for low mileage users. I really feel comfortable as my this car mileage is very low. Very accurate mileage calculator, online app is very easy to use. Customer service respon... See more
Company replied
Ist time using pay per mile insurance..was easy to set up..logging onto app was great and easy to navigate..easy to find info..so gutted that after two yrs they cannot renew me..thank u so much Jurny... See more
Company replied
Company details
About JURNY
Written by the company
DRIVE LESS, PAY LESS!
Get a quote here visit our websiteOnly pay for insurance per mile, plus a small monthly fee to cover your car while it’s parked. Just pay as you go.
At purchase pay your first month’s fee, plus £25 into your pre-paid account to pay for the miles you drive, and a £112.50 set up fee.
We send you a JURNYmeter in the post to measure the miles you drive. No driver score, interventions or curfew.
Use your JURNY dashboard to manage your policy. No need to wait in call queues!
Contact info
Prospect House, Prospect Road, B62 8DU, Halesowen, United Kingdom
- help@jurny.co.uk
- jurny.co.uk
4.1
Great
526 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I wouldn’t bother getting insurance from this lot if you live more than a mile away from your job otherwise you got an expensive year ahead of you.
It’s pretty harsh charging £1 for just over two miles. I’ve been driving 13 years and this is the most expensive insurance I’ve paid for. Your estimated mileage is way out and is very deceiving. Hopefully I will be changing insurance companies very soon.
February 19, 2024
Reply from JURNY
Hi Matthew,
Thanks for leaving us a review.
We are sorry to hear you are not satisfied with the pence per mile price; we would like to assure you that this has nothing to do with our relationship with you as a customer but rather reflects market conditions at any given time.
Our product is a bit different in how you pay for your car insurance, intending to make it more flexible and affordable. If you drive less, you then pay less.
When running a quote with us, you would have been asked how many annual miles you do - allowing us to provide you with an annual estimate for your insurance. You selected 1,000 miles. If you don't exceed the miles you have stated - the insurance will cost you what we advised at the beginning of your policy.
Please get in touch with us at help@jurny.co.uk if you have any further questions about anything.
We are happy to help and want you to enjoy your experience with JURNY.
Thanks,
The JURNY Team.
Actually they are hidden theif SCAMMER…
Actually they are hidden theif SCAMMER because as long as they got £139.95 after that they imposed their own termin condition when I asked its not mention In your term in condition then they said its our company policy even after one day they took my £100 administration charge and lied we already send device.
In this company everyone is manager I know one the guy he introduced himself Joseph as a manger but when I called next time another girl said to me that she is the manger although both of them was not a manager .
In short they when requested to cancel my policy they took my £139.95 and said non refundable even cooling period before 14.
Please don't trust them they are so sweet knife.
Save yourself like scam company.
March 6, 2024
Unprompted review
Reply from JURNY
Hi there,
I'm sorry to hear that you feel this way. We have made a request for further information so we can look into your file, if you could get back to us - we would love to clear things up.
In the meantime, I would like to reassure you our customers are important to us and we do our upmost best to ensure the correct information is provided at all times.
When you take out a policy, we'll charge you a £100 set-up fee. This is to set up your policy and arrange your JURNYmeter. After 6 months you'll have this transferred back to your pre-paid account as long as your policy remains in place. if your policy is cancelled prior to the 6 month anniversary, the set up fee is not refundable.
This is outlined in our FAQ's on our website. Here is the link https://jurny.co.uk/fees-and-charges/
Hope to hear back from you so we can clarify in more detail and if we can assist with anything further regarding this matter.
Thanks,
The JURNY Team.
Reply from JURNY
Hi Ben
Thanks for taking the time to leave us a review.
We are so pleased you have had a great experience with JURNY and are benefiting from paying as you go.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Very economical and very easy to switch…
Very economical and very easy to switch insurence an other car.
February 28, 2024
Reply from JURNY
Hi Muhammad,
Thanks for taking the time to leave us a review.
We are so pleased you have had a great experience with JURNY and our product is easy to use.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Your insurance is expensive .
Your insurance is expensive , I regretted taking it, someone introduced me to jury she pays 20p/ mile, while you are charging me 36.2p/mile.you end up paying more.
February 13, 2024
Reply from JURNY
Hi Adimabua,
Thanks for leaving us a review, we are sorry you feel this way.
Our product is a bit different in how you pay for your car insurance, intending to make it more flexible and affordable. If you drive less, you then pay less.
When running a quote with us, you would have been asked how many annual miles you do - allowing us to provide you with an annual estimate for your insurance. You selected 4,000 miles. If you don't exceed the miles you have stated - the insurance will cost you what we advised at the beginning of your policy.
You have mentioned that you are having to pay 36.2p per mile and after checking your Policy, we would like to confirm that your price per mile is 32.6p.
We would also like to take this opportunity to remind you that you will automatically receive reimbursement of the £100 set up fee on the 6-month anniversary of your policy inception date.
We are happy to help and want you to enjoy your experience with JURNY.
Please contact us at help@jurny.co.uk if you have any further questions.
Thanks,
The JURNY Team.
Customer service has been so very…
Customer service has been so very helpful in explaining the process when I didn't understand, nothing is too much trouble for them and they are very patient.
February 21, 2024
Reply from JURNY
Hi Sue
Thank you for taking the time to leave us a review!
We are delighted to hear that you have experienced helpful Customer Service.
If there is anything else that we can help you with going forward, please let us know.
Thanks
The JURNY Team
I believe the best way to insure a car
I believe the best way to insure a car, low mileage low cost.
February 21, 2024
Reply from JURNY
Hi Ramji
Thanks for taking the time to leave us a review.
We are so pleased you have had a great experience with JURNY and are benefiting from paying as you go.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Reply from JURNY
Hi Lee
Thank you for taking the time to leave us a review!
We are delighted to hear that are enjoying JURNY.
If there is anything else that we can help you with going forward, please let us know.
Thanks
The JURNY Team
The price per mile is redculas
The price per mile is redculas
I paid 3.8 pence per mile whith by miles how do you justify 29 pence per mile?
February 20, 2024
Reply from JURNY
Hi Antony,
Thanks for leaving us a review.
We are sorry to hear you are not satisfied with the pence per mile price; we would like to assure you that this has nothing to do with our relationship with you as a customer but rather reflects market conditions at any given time.
Our product is a bit different in how you pay for your car insurance, intending to make it more flexible and affordable. If you drive less, you then pay less.
When running a quote with us, you would have been asked how many annual miles you do - allowing us to provide you with an annual estimate for your insurance. You selected 4,000 miles. If you don't exceed the miles you have stated - the insurance will cost you what we advised at the beginning of your policy.
Please get in touch with us at help@jurny.co.uk if you have any further questions about anything.
We are happy to help and want you to enjoy your experience with JURNY.
Thanks,
The JURNY Team.
Staff answer the phone
Staff answer the phone, they are local staff and they are very helpful. Great for those who travel less.
February 12, 2024
Reply from JURNY
Hi Gemma
Thank you for taking the time to leave us a review!
We are delighted to hear that you have experienced helpful Customer Service.
If there is anything else that we can help you with going forward, please let us know.
Thanks
The JURNY Team
Pay per mile insurance
Sorting out the insurance with customer service was good. Still not sure about pay per mile insurance using a black box attached to my car, I find it intrusive. But will try it for a year.
February 5, 2024
Reply from JURNY
Hi Ken
Thank you for taking the time to leave us a review!
We are pleased to hear that you have experienced good customer service.
Our product is a bit different in how you pay for your car insurance, intending to make it more flexible and affordable. If you drive less, you then pay less. This is why the JURNY meter is installed as it is designed to record the mileage used.
Please get in touch with us at help@jurny.co.uk if you have any further questions about anything.
We are happy to help and want you to enjoy your experience with JURNY.
Thanks
The JURNY Team
A gem of a company
A great way to get insurance if you don't do a lot of mileage. The app is very easy to understand and simple to use. I would definitely recommend this company.
February 4, 2024
Reply from JURNY
Hi Sam
Thank you for taking the time to leave us a review! We are delighted to hear that you are having a positive experience with JURNY and that you have found our APP easy to use.
If there is anything else that we can help you with going forward, please let us know.
Thanks
The JURNY Team
Reply from JURNY
Hi Duncan
Thank you for taking the time to leave us a review!
We are so pleased to hear that you have experienced excellent service!
If there is anything else that we can help you with going forward, please let us know.
Thanks
The JURNY Team
It was my first time and I really…
It was my first time and I really enjoyed and love it.
January 29, 2024
Reply from JURNY
Hi Ijaz
Thank you for taking the time to leave us a review!
We are so pleased to hear that you are enjoying JURNY!
If there is anything else that we can help you with going forward, please let us know.
Thanks
The JURNY Team
Reply from JURNY
Hi Eniola
Thank you for taking the time to leave us a review!
We are so pleased to hear that you are finding your policy highly efficient and easy to use.
If there is anything else that we can help you with going forward, please let us know.
Thanks
The JURNY Team
Excellent concept pay per mile very…
Excellent concept pay per mile very easy start up good notifications about account the only thing is that the travel data as in places you've been to needs work
January 24, 2024
Reply from JURNY
Hi Leon
Thank you for taking the time to leave us a review! We are so pleased to hear that you are finding your policy easy to use.
We would be grateful if you could contact our Help Desk regarding the travel data you have mentioned so we can investigate this further for you.
Please either call 0330 135 9018 or email your contact details to help@jurny.co.uk
Thanks
The JURNY Team
Very positive experience it so easy to…
Very positive experience it so easy to set up plug in off you go can’t be bad lol
January 23, 2024
Reply from JURNY
Hi John
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY.
If there is anything else that we can help you with going forward, please let us know.
Thanks
The JURNY Team
Rubbish underwriter
Rubbish underwriter. Used to be with Jurny. It was good while I was with them. My policy expired on September 2023. I selected for it to auto-renew. It didn't. I wasn't notified until I checked online on Askmid website to find out I no longer have insurance! Called them up, a guy called Joseph told me underwriter is changing their system and it'll be ready on January 2024. So I'll have to use alternative insurance until then. It's now almost the end of Jan 2024, I tried signing up and I got refused. Spoke to customer service, they said they no longer offer me an insurance due to a change in underwriter's criteria, not their website. So annoying despite being with them a full year and paid everything.
I even tried to get others to sign up, one has 9 years NCB and no issues. Car is not high risk either. Still, same issues. That's rubbish.
I shouldn't have had to lose the opportunity to renew my insurance with Jurny. Now I am stuck with a pay monthly insurance, paying extortinate prices for miles I don't even use. I don't drive lots of miles.
Jurny should switch to a different underwrite if they want to stay in business and the same applies to ByMiles as well.
January 11, 2024
Unprompted review
Reply from JURNY
Hi there,
Thank you for taking the time to leave us a review.
We are sorry to hear about your experience at renewal stage and obtaining a new quote this month. We can appreciate this must have been frustrating.
As you are aware, we work with our underwriters to try and offer the widest range of cover and pricing to people in different situations. Acceptance criteria can change at any time, depending on what is suitable for the product.
We will keep working hard to open up the marketing as much as we can and offer our product to as many customers.
Please feel free to come back at a later date to see if you can experience paying per mile with us soon.
We have requested further information from you, and we hope to hear back so we can investigate the auto renewal issue further.
Thanks, The JURNY Team.
Once I had managed to get my details…
Once I had managed to get my details through my email it's very easy to keep an eye on what you are using and paying for. The staff are very helpful and friendly. It's good that you don't have to find the full amount in one go and hoping to save money
January 6, 2024
Reply from JURNY
Hi Kim
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY; we are so pleased you have experienced helpful and friendly customer service and our product suits you.
If there is anything else that we can help you with going forward, please let us know.
Thanks
The JURNY Team
Know good explanation about this policy.
January 10, 2024
Reply from JURNY
Hi James
Thanks for leaving us a review, we are sorry you feel this way.
Our product is a bit different in how you pay for your car insurance, intending to make it more flexible and affordable. If you drive less, you then pay less.
When running a quote with us, you would have been asked how many annual miles you do - allowing us to provide you with an annual estimate for your insurance. You selected 2,000 miles. If you don't exceed the miles you have stated - the insurance will cost you what we advised at the beginning of your policy.
How the payment works:
You pay a small monthly fee, to cover your car whilst parked. This comes out every month.
Then you have your price per mile. This part is up to you. Each mile will cost you your quoted rate, which then comes out of your pre-paid account.
This account can be accessed through your personal dashboard. You can alter the settings of this account at any point during your policy.
It can be topped up automatically when it falls below a certain amount (which you select) or you can manually top it up to have even more control.
Please get in touch with us at help@jurny.co.uk if you have any further questions about anything.
We are happy to help and want you to enjoy your experience with JURNY.
Thanks,
The JURNY Team.
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