Never had a car policy like this before,its refreshing! Jurny app is pretty easy to navigate and if you get stuck there are real people on the end of the telephone ,not chat bots! Very helpful people... See more
Company replied
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See what reviewers are saying
Becky delivered excellent customer service. She was really helpful, kind and polite. She managed to sort out my issues with all my documents efficiently!
Company replied
Very convenient for low mileage users. I really feel comfortable as my this car mileage is very low. Very accurate mileage calculator, online app is very easy to use. Customer service respon... See more
Company replied
Ist time using pay per mile insurance..was easy to set up..logging onto app was great and easy to navigate..easy to find info..so gutted that after two yrs they cannot renew me..thank u so much Jurny... See more
Company replied
Company details
About JURNY
Written by the company
DRIVE LESS, PAY LESS!
Get a quote here visit our websiteOnly pay for insurance per mile, plus a small monthly fee to cover your car while it’s parked. Just pay as you go.
At purchase pay your first month’s fee, plus £25 into your pre-paid account to pay for the miles you drive, and a £112.50 set up fee.
We send you a JURNYmeter in the post to measure the miles you drive. No driver score, interventions or curfew.
Use your JURNY dashboard to manage your policy. No need to wait in call queues!
Contact info
Prospect House, Prospect Road, B62 8DU, Halesowen, United Kingdom
- help@jurny.co.uk
- jurny.co.uk
4.1
Great
526 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I took a policy with jurny thinking…
I took a policy with jurny thinking great its pay as you go I do low miles so this is perfect. I paid upfront £125 and was told afyer 6 month I get £100 back. They cancelled my policy just before the 6 month and also cannot set it back up for some reason even as a new customer and I lost my £100. Avoid this company at all costs they knew exactly what they were doing. Advertising these cool incentives and don't follow through.
July 23, 2024
Unprompted review
Reply from JURNY
Hi Carly
I'm sorry to hear that you feel this way. We have made a request for further information so we can look into your file, if you could get back to us - we would love to clear things up.
When you take out a policy, we'll charge you a £100 set-up fee. This is to set up your policy and arrange your JURNYmeter. After 6 months you'll have this transferred back to your pre-paid account as long as your policy remains in place. if your policy is cancelled prior to the 6 month anniversary, the set up fee is not refundable.
In the meantime, I would like to reassure you our customers are important to us and we do our upmost best to ensure the correct information is provided at all times.
We hope to hear back from you so we can clarify in more detail and if we can assist with anything further regarding this matter.
Thanks,
The JURNY Team.
I had a surprising issue today with the…
I had a surprising issue today with the tracking device but was solved nicely and quickly with advices provided by Jurny Customer Services agents.
I am really happy and a warm thanks to Jurny Customer Services.
July 19, 2024
Reply from JURNY
Hi,
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY and that you have experienced helpful customer service.
If there is anything else that we can help you with going forward, please let us know.
Thanks again,
The JURNY Team
Vary happy with the all-round service
Vary happy with the all-round service , I will defiantly be renewing my car insurance with JURNY, again. Thank you.
July 19, 2024
Reply from JURNY
Hi Raymond,
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY and that you have experienced helpful customer service.
If there is anything else that we can help you with going forward, please let us know.
Thanks again,
The JURNY Team
Great company and service.....
I have been with Jurny car insurance company for quite some time now, and I can confidently say it is an excellent choice for anyone looking for reliable and affordable car insurance. The prices are incredibly competitive, offering great value for the coverage provided. Additionally, their customer service is top-notch. Whenever I've had questions or needed assistance, their representatives have been friendly, knowledgeable, and quick to help. Jurny has consistently exceeded my expectations, making the entire insurance process smooth and hassle-free. I highly recommend Jurny for anyone seeking great prices and exceptional service in car insurance.
June 19, 2024
Reply from JURNY
Hi Juris,
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY and that you have experienced helpful customer service.
If there is anything else that we can help you with going forward, please let us know.
Thanks again,
The JURNY Team
High quality service.
From day one, the customer service staff at Jurny have been by far the most helpful and friendly people I have ever dealt with. I would highly recommend them to anyone looking for quality service and a different approach to car insurance.
June 24, 2024
Reply from JURNY
Hi John,
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY and that you have experienced helpful customer service.
If there is anything else that we can help you with going forward, please let us know.
Thanks again,
The JURNY Team
The experience was awesome deal with…
The experience was awesome dealing with Jurny team was easy. Overall great experience!
May 27, 2024
Reply from JURNY
Hi Tori
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY; we are so pleased you have experienced good customer service.
If there is anything else that we can help you with going forward, please let us know.
Thanks
The JURNY Team
Easy to use excellent service
Easy to use gives exactly what it says and if you run out of credit gives you plenty of time to top up, really happy with everything
June 10, 2024
Reply from JURNY
Hi James,
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY.
If there is anything else that we can help you with going forward, please let us know.
Thanks again,
The JURNY Team
Car insurance
For a driver like myself who doesn't do a lot of driving it's the perfect choice
June 7, 2024
Reply from JURNY
Hi David,
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY.
If there is anything else that we can help you with going forward, please let us know.
Thanks
The JURNY Team
Insurance costs me more than my fuel…
Insurance costs me more than my fuel consumption.
Had to go with this company with the inflation.
Driving 10 years , no claims.
Needs must
May 30, 2024
Reply from JURNY
Hi Kathrine
Thank you for taking the time to leave us a review!
To ensure JURNY is a suitable product for you, we ask that you contact us on 0330135 9018 so we can explain how the policy works as we are a pay as you go Insurance policy.
Thanks,
The JURNY Team.
Good service
After initial hiccup getting my lD to you, everything seems to be going well, thank
Tricia
May 29, 2024
Reply from JURNY
Hi Mrs Tapner
Thank you for taking the time to leave us a review!
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Weekly top up it suits me and low miles…
Weekly top up it suits me and low miles for the cost
May 22, 2024
Reply from JURNY
Hi Paul
Thank you for taking the time to leave us a review!
We are delighted to hear that you are benefiting from paying as you go.
If there is anything else that we can help you with going forward, please let us know.
Thanks
The JURNY Team
Reply from JURNY
Hi Mimi
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY; we are so pleased you have experienced good customer service.
If there is anything else that we can help you with going forward, please let us know.
Thanks
The JURNY Team
This really works for me I only pay for…
This really works for me I only pay for the miles I drive.They are always very helpful if you need to contact them I was previously with By Miles and it was a nightmare trying to speak to a person.
May 16, 2024
Reply from JURNY
Hi Elaine
Thank you for taking the time to leave us a review!
We are delighted to hear that you are benefiting from paying as you go; we are so pleased you have also experienced helpful customer service.
If there is anything else that we can help you with going forward, please let us know.
Thanks
The JURNY Team
Reply from JURNY
Hi Muhammed
Thanks for taking the time to leave us a review.
We are so pleased you have had a great experience with JURNY and are benefiting from paying as you go.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team
Reply from JURNY
Hi There,
Thank you for taking the time to leave us a positive review.
If there is anything else that we can do to help you going forward, please let us know.
Many thanks,
The JURNY Team
Quick and prompt advice and happy with…
Quick and prompt advice and happy with service with good customer care.
April 23, 2024
Reply from JURNY
Hi Chauhan
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY; we are so pleased you have experienced good customer service.
If there is anything else that we can help you with going forward, please let us know.
Thanks
The JURNY Team
Jurny insurance service
Jurny insurance service , prices are 2nd to none. It’s very cost effective for who wants to keep 2-3 cars for different seasons.
April 1, 2024
Reply from JURNY
Hi Suraj
Thanks for taking the time to leave us a review.
We are so pleased you have had a great experience with JURNY and are benefiting from paying as you go.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
being insured with Jurny was easy to…have peace of mind
being insured with Jurny was easy to arrange and the company excellent. In the latter stages, i liaised with Michael, who sorted out any problems that arose, and dealt with these very efficiently. I would definitely recommend Jurny car insurance
March 20, 2024
Reply from JURNY
Hi Dave
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY; we are so pleased you have experienced helpful customer service.
Great to hear you would also recommend us!
If there is anything else that we can help you with going forward, please let us know.
Thanks
The JURNY Team
A fairer car insurance plan
I have been recommending Jurny to everyone who feels they are over paying on their insurance and don’t use their car that much. It seems a much fairer way to pay for car insurance. The app is really easy to use and the communications are excellent, you are given plenty of time to top up if you have been doing a few longer journeys. I am never going back to the old insurance ways!
March 16, 2024
Reply from JURNY
Hi Michele
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY and that you have found our APP easy to use. Great to hear you would also recommend us!
If there is anything else that we can help you with going forward, please let us know.
Thanks
The JURNY Team
I had to ring Jurny again as I was…
I had to ring Jurny again as I was unable to change my payment details via their Website.
I had tried earlier in the week but was told by a male operative that Jurny encouraged their customers to use either the App or Website.
In stark contrast Becky who I spoke with earlier today could not have been more helpful
March 14, 2024
Reply from JURNY
Hi Kim
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY; we are so pleased you have experienced helpful customer service.
If there is anything else that we can help you with going forward, please let us know.
Thanks
The JURNY Team
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