Just GlassesReviews 

247
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the quality and value of the glasses, often finding them sturdy and well-made. People appreciate the ease of ordering and the good selection available, with several mentioning quick delivery times. However, some customers also noted significant issues with communication, reporting unanswered emails and difficulty reaching customer service by phone. There are frequent complaints about orders not arriving, incorrect items being sent, or products arriving damaged and without proper protection. Some people also felt that the product quality was poor or that the items received did not match the descriptions.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and order accuracy. Many customers express... See more

Order

Consumers find order experiences to be ambiguous, with some reporting issues such as not receiving their... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing delight and satisfaction... See more

Customer communications

Clients share negative opinions on contact, with many reporting difficulties reaching the company via email... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many reviewers reporting quick arrivals, some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

the glasses got here eventually. we are in greece and the first package never arrived so they sent again by courier, no questions asked. the only reason for not 5 stars is complete absence of communi... See more

Rated 4 out of 5 stars

Had to contact them regarding only one pair of the two I ordered, and found the employee, polite and explained the holdup. This is the second time I’ve used them and wouldn’t hesitate to use them agai... See more

Rated 4 out of 5 stars

Great glasses for the price, delivered pretty quickly. Didn't receive any confirmation on purchase (maybe that was me, don't know). Anyway overall would recommend.

Rated 4 out of 5 stars

Had 5 pairs of glasses for reading and found them to reasonably good , over a period of 12 months. Metal frame ones are better quality i feel and more durable. Delivered quickly.


Company details

  1. Health & Medical

Written by the company

Just Glasses offers a wide range of high quality Reading Glasses UK, Sun Readers, Clip on Sunglasses, Sunglasses and Computer Glasses for Men & Women.


Contact info

2.9

Average

TrustScore 3 out of 5

247 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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2.9

All reviews

(247)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service!

Glasses are great, they suit me really well even though my wife says I look like Harry Potter! They are on par quality wise with my designer pair of frames. Will buy again. Great service

April 11, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Avoid this company as there they do not send the complete order and there is no customer service that responds.

I ordered three pairs of glasses. But only two arrived.
I tried several times to contact them. You can't get through on the phone. Emails are unanswered.
I wrote a "real" letter as well to the owner, but that has also been ignored.

There are too many other similar reviews on this site to make this a coincidence.

April 10, 2022
Unprompted review
Rated 5 out of 5 stars

Affordable, easy ordering

Quality that you would get from the high street but at a fraction of the price. Delivery straight to your door. Excellent service.. no complaints!

April 8, 2022
Unprompted review
Rated 4 out of 5 stars

owner apologise and sends FOC

directly to apologise and explain the reasons for the problems that led to my order not being fulfilled and the disappointing customer service I received. These, as it turned out, were issues beyond the company's control.

To make up for my poor first experience, the company offered to send me my original order free of charge which I accepted. The glasses arrived and seemed to be of higher quality than before.

My impression of the company has changed completely. They have gone up from my previous review. Although I have noticed poor reviews lately.

February 4, 2022
Unprompted review
Rated 1 out of 5 stars

Order placed 12/1/22 and received email Terrible Service

Order placed 12/1/22 and received email next day saying order completed. Nothing received and no response to my emails. Phone number gets automated queue and call cut after 30secs. Be very wary of this company.☹️ I finally managed to contact company by phone after many attempts. They accepted they had my email complaints but hadn’t acted on them. They refused to discuss the issue as I had started the PayPal disputes procedure. I said I would cancel this if they sent me my order but they refused. The customer services rep was unhelpful and unsympathetic. As I said be very wary of this company

January 26, 2022
Unprompted review
Rated 2 out of 5 stars

WARNING

WARNING: To anyone considering buying from this company, take heed of my experience with them. I received my glasses -which were of decent quality, I must admit; but the accessories I purchased with my glasses were falsely advertised. I had called and emailed them to get them to resolve their mis-sale. However, their phone number appears to be bogus as my calls NEVER get answered; I would get disconnected after a period of time. My emails also have never been responded to. Their customer services is non-existent. I would therefore advise you to shop elsewhere for your specs!

January 20, 2022
Unprompted review
Rated 1 out of 5 stars

Still waiting for a pair of glasses…

Still waiting for a pair of glasses that I ordered on the 26th of October 21.
One phone call no answer to call or voicemail. One response to 5 emails sent.
Extremely poor customer service. Happy to take your money but not good on delivering the product you ordered.
A call to Trading Standards is due tomorrow.

November 25, 2021
Unprompted review
Rated 1 out of 5 stars

Wrong glasses delivered no customer service

Ordered two pairs of foldable glasses and received normal glasses not what I ordered.
Emailed them three times now with no response at all discusted with them.think they just send what they have in stock.
Do not order with them customer service don't exist.

November 20, 2021
Unprompted review
Rated 1 out of 5 stars

Just dont !

As with other reviews on here , stay well away do not take a chance , no delivery, no contact by phone or email, something is not right with this company beware .

November 2, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent value for money

The pair of reading glasses that I bought are excellent, of good optical quality and fit well. I am using them for reading in preference to my very expensive varifocals! So your reading glasses represent excellent value for money.

October 29, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent second experience

This is a re-review of this company.

After a disappointing experience last year, the company contacted me directly to apologise and explain the reasons for the problems that led to my order not being fulfilled and the disappointing customer service I received. These, as it turned out, were issues beyond the company's control.

To make up for my poor first experience, the company offered to send me my original order free of charge which I accepted. The reading glasses arrived within 2 days, were well packaged and of excellent quality.

My impression of the company has changed completely. They have gone out of their way to make up for my first experience at their own expense. This is something which I wasn't expecting and they didn't have to do.

It's things like this that make the difference. I would happily recommend this company.

October 26, 2021
Unprompted review

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