the glasses got here eventually. we are in greece and the first package never arrived so they sent again by courier, no questions asked. the only reason for not 5 stars is complete absence of communi... See more
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Just Glasses offers a wide range of high quality Reading Glasses UK, Sun Readers, Clip on Sunglasses, Sunglasses and Computer Glasses for Men & Women.
Contact info
United Kingdom
- just-glasses.co.uk
No history of asking for reviews
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Hasn’t replied to negative reviews
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Great service!
Glasses are great, they suit me really well even though my wife says I look like Harry Potter! They are on par quality wise with my designer pair of frames. Will buy again. Great service
Avoid this company
Avoid this company as there they do not send the complete order and there is no customer service that responds.
I ordered three pairs of glasses. But only two arrived.
I tried several times to contact them. You can't get through on the phone. Emails are unanswered.
I wrote a "real" letter as well to the owner, but that has also been ignored.
There are too many other similar reviews on this site to make this a coincidence.
Affordable, easy ordering
Quality that you would get from the high street but at a fraction of the price. Delivery straight to your door. Excellent service.. no complaints!
NO COMPLAINTS!!, Long Time Customer
I started using Just Glasses a long time ago. I have never once had a bad experience with them. The shipping time is excellent, the prices are good.
I've purchased 6 or 7 pairs from Just…
I've purchased 6 or 7 pairs from Just Glasses and without exception they have been total junk. You'll be lucky if they last a week.
Utter rubbish
Pocket tube glasses are an absolute joke
Avoid at all costs
Avoid buying from this company
Took my money weeks ago yet still no glasses, they promise to post but don't so I'd avoid at all cost
owner apologise and sends FOC
directly to apologise and explain the reasons for the problems that led to my order not being fulfilled and the disappointing customer service I received. These, as it turned out, were issues beyond the company's control.
To make up for my poor first experience, the company offered to send me my original order free of charge which I accepted. The glasses arrived and seemed to be of higher quality than before.
My impression of the company has changed completely. They have gone up from my previous review. Although I have noticed poor reviews lately.
Very pleased…
Clip on sunglasses arrived in four days and I am very pleased with them, I will use this company again.
Order placed 12/1/22 and received email Terrible Service
Order placed 12/1/22 and received email next day saying order completed. Nothing received and no response to my emails. Phone number gets automated queue and call cut after 30secs. Be very wary of this company.☹️ I finally managed to contact company by phone after many attempts. They accepted they had my email complaints but hadn’t acted on them. They refused to discuss the issue as I had started the PayPal disputes procedure. I said I would cancel this if they sent me my order but they refused. The customer services rep was unhelpful and unsympathetic. As I said be very wary of this company
WARNING
WARNING: To anyone considering buying from this company, take heed of my experience with them. I received my glasses -which were of decent quality, I must admit; but the accessories I purchased with my glasses were falsely advertised. I had called and emailed them to get them to resolve their mis-sale. However, their phone number appears to be bogus as my calls NEVER get answered; I would get disconnected after a period of time. My emails also have never been responded to. Their customer services is non-existent. I would therefore advise you to shop elsewhere for your specs!
They took my money over a week ago but…
They took my money over a week ago but have had no confirmation of my order, and no reply to my email.
NOT TO BE TRUSTED.
This is the third time I have ordered…
This is the third time I have ordered reading glasses from this company and each time they have arrived in less than 5 working days, great quality and great value for the money.
Still waiting for a pair of glasses…
Still waiting for a pair of glasses that I ordered on the 26th of October 21.
One phone call no answer to call or voicemail. One response to 5 emails sent.
Extremely poor customer service. Happy to take your money but not good on delivering the product you ordered.
A call to Trading Standards is due tomorrow.
Wrong glasses delivered no customer service
Ordered two pairs of foldable glasses and received normal glasses not what I ordered.
Emailed them three times now with no response at all discusted with them.think they just send what they have in stock.
Do not order with them customer service don't exist.
Just dont !
As with other reviews on here , stay well away do not take a chance , no delivery, no contact by phone or email, something is not right with this company beware .
Excellent value for money
The pair of reading glasses that I bought are excellent, of good optical quality and fit well. I am using them for reading in preference to my very expensive varifocals! So your reading glasses represent excellent value for money.
Excellent second experience
This is a re-review of this company.
After a disappointing experience last year, the company contacted me directly to apologise and explain the reasons for the problems that led to my order not being fulfilled and the disappointing customer service I received. These, as it turned out, were issues beyond the company's control.
To make up for my poor first experience, the company offered to send me my original order free of charge which I accepted. The reading glasses arrived within 2 days, were well packaged and of excellent quality.
My impression of the company has changed completely. They have gone out of their way to make up for my first experience at their own expense. This is something which I wasn't expecting and they didn't have to do.
It's things like this that make the difference. I would happily recommend this company.
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