Just Glasses Reviews 246

I ordered some glasses. The only payment receipt that I got was from PayPal, nothing from Just Glasses themselves to acknowledge that I had bought glasses from them. The glasses never arrived. I have sent two emails to them asking where the glasses are. No reply. It has been over a month. I am receiving marketing emails from them of course! Terrible terrible terrible.

The glasses were just the job - much better quality than the rubbish I'd been buying previously and which didn't last very long.
Just Glasses provided excellent service too!

A pair of sunglasses broke after only a handful of times wearing them having always been kept in the case.

As a repeat customer, I sent a very polite and speculative email, asking if it might be possible to receive a complimentary replacement.

This was promised twice - once by email and again after having had to follow it up by phone.

Nothing was delivered, despite repeated requests. Extremely poor customer service which I am following up with the senior managers of this company.

the glasses got here eventually. we are in greece and the first package never arrived so they sent again by courier, no questions asked. the only reason for not 5 stars is complete absence of communication. I had no responses to any emails so had to phone (from greece) multiple times to get the desired result.
the glasses are as expected so we were happy with the product.

Very disappointing company to deal with with non existant customer service skills. I recently ordered a pair of glasses from them. Once the order had gone through I received no confirmation of my order, I then emailed them several times as the order had not arrived after 8 days and received no responses to any of my emails. When they did finally arrive in a very thin jiffy bag the glasses were damaged so I returned them the same day sending them an email which I received no reply to. Eventually I had to involve my bank in order to force a refund from them as I expect none would of been forthcoming without my banks involvement. Awful company with no basic customer service skills and no interest in dealing with a customer in a respectable manner.

glasses were of good quality took nine days to arrive,hard to contact but i managed and custumer service was good,but had to ring afew times,ordered twice by mistake got refund no problem they need to send conformation email so people dont worry ,like me they are trading they need to improve custumer servie

No email confirmation of order.
No answer when calling by phone.
No replies to emails sent.
Seems to be a scam.
I obviously won't be using it again.

I wish I'd read the reviews before ordering but the website didn't throw up any red flags. Why are all the 5* reviews by reviewers with 1 review?? Very suspicious. Ordered 3 pairs of glasses, no confirmation mail, no shipment mail, no replies to voice messages or emails and no glasses.
Update - Glasses received today, but some communication would have been good. Glasses aren't what was portrayed in the photo but I'm not going to go through the pain of trying to return them.

Wish i had read the reviews. The clip ons were as advertised so ordered sunglasses. The sunglasses delivered were a different model, different style, different manufacturer, different lens materiel, in other words, totally different and unsuitable!
Contacted them by email: no response.
Contacted them by phone, straight to voicemail and no response.
Contacted them a second time, straight to voicemail again.
I suppose if something looks too good to be true, the chances are it is. Shame as if they had supplied the actual product ordered and not some unsuitable substitute, it could have been good.

Dreadful. Failed to deliver one of 2 sunglasses. Promised refund- failed via PayPal. Glasses broke within 24 hours. Avoid

This company was dissolved and is still trading,avoid at all costs!

ordered 2 pairs mens glasses and 1 womens pair, 8days ago, money went straight out of my account, signed up before ordering but now unable to log into Just Glasses as said log in not recognised. No confirmation email of order worried I have been scammed by this company as per other reviews.

Ordered glasses two weeks ago and they arrived today. When I phoned on different occasions it went to answerphone & no returned my call. I also chased up by email and had no reply. But they arrived today and look good.

I have been buying reading glasses from Just Glasses for several years, the service has always been good, the glasses are excellent value for money. I had to contact them today over a lens issue, the person I spoke to was extremely helpful and without question, immediately offered to send a replacement. Very impressed by such good service.

Ordered two pairs of glasses, branded "Montana Eyewear"
Two pairs of extremely cheap non-brand glasses arrived, poorly packaged.

Companies House shows Just Glasses Limited officially Dissolved as of 16 August 2022.

Complete rip off, I ordered 2 pairs of sunglasses, only received 1 which was absolutely rubbish and of Christmas cracker quality. Was advised I'd get the second pair shortly afterwards, that was 5 weeks ago and still nothing. An absolute scam - avoid like the plague!!!

Great service yet again. competetive prices and delivered to my spec. Thanks

Sent an email on 18/2/25 to confirm royal mail tracking no...the company has bounced my email so none the wiser and did not reply to my previous 2 emails..so disappointed with this service.I have ordered through wilko website now as left hanging in the balance with this terrible customer service.

I have now purchased 3 times from their website. Found their glasses to be of a good quality and affordable. 1st class will be using them again in the future

Obviously hard scam, since comparing all costumers rating the company with 1 star, are facing full pattern by the Just Glasses: full ignorance (black hole communication)