Just GlassesReviews 

247
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the quality of the products, finding them to be good value for money and sturdy. Reviewers also appreciate the quick delivery times, with some receiving their orders faster than expected. The ordering process is generally considered easy, and some people are happy with the selection available. However, some customers also noted significant issues with communication, reporting a complete absence of responses to emails and phone calls. There are frequent complaints about not receiving order confirmations, shipment updates, or even the products themselves. Additionally, some people received incorrect products, damaged items, or products that did not match the descriptions or images online.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and order accuracy. Many customers express delight... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction, noting... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers expressing delight and... See more

Customer communications

Customers had negative experiences with contact, frequently reporting a lack of response to emails and phone... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting quick arrivals, sometimes within two... See more

Reviews shaping this summary

Rated 3 out of 5 stars

glasses were of good quality took nine days to arrive,hard to contact but i managed and custumer service was good,but had to ring afew times,ordered twice by mistake got refund no problem they need to... See more

Rated 4 out of 5 stars

the glasses got here eventually. we are in greece and the first package never arrived so they sent again by courier, no questions asked. the only reason for not 5 stars is complete absence of communi... See more

Rated 4 out of 5 stars

Had to contact them regarding only one pair of the two I ordered, and found the employee, polite and explained the holdup. This is the second time I’ve used them and wouldn’t hesitate to use them agai... See more

Rated 4 out of 5 stars

Great glasses for the price, delivered pretty quickly. Didn't receive any confirmation on purchase (maybe that was me, don't know). Anyway overall would recommend.


Company details

  1. Health & Medical

Written by the company

Just Glasses offers a wide range of high quality Reading Glasses UK, Sun Readers, Clip on Sunglasses, Sunglasses and Computer Glasses for Men & Women.


Contact info

2.9

Average

TrustScore 3 out of 5

247 reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.9

All reviews

(247)

43 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered 3 x pair of glasses

Ordered 3 x pair of glasses, moth later still no delivery, no response from emails, calls are diverted so no communication on the back of the worst service..

Be warned, avoid this company..

December 12, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding Quality

A few years ago, I underwent cataract surgery, which significantly improved my distant vision. However, it didn't have a substantial impact on my close-up vision. Consequently, I've been purchasing regular reading glasses and often misplacing them. I decided to give these glasses a try since they're advertised as being of high optician quality and come at reasonable prices. I ordered the same strength that I've been using, and I'm extremely satisfied with them. They are comfortable, lightweight, stay securely in place, and I must say, the quality is truly exceptional.

December 18, 2023
Unprompted review
Rated 4 out of 5 stars

Nice glasses

I ordered a pair of a blue light blocking glasses and I got them delivered to Serbia after two and a half months, which is somewhat understandable taking into account the distance between UK and Serbia. Other than that, everything is Ok, the glasses and the casing you get with them look very nice.
In a meanwhile, I communicated with their stuff through an email about the delivery and they were very kind and friendly. Don't hesitate to order even though you don't reside in England.

December 22, 2023
Unprompted review
Rated 3 out of 5 stars

Poor communication and customer service

I ordered 2 pairs of reading glasses over a week ago. Other than an order confirmation I have not had any indication when or if they have been sent, despite taking payment. There is no response to telephone or email enquiries. Telephone number comes up as "Smoothie Operator" a take away foods company which according to Companies House was dissolved in 2018. I seriously thought this was a scam. However ten days later I did eventually receive my glasses which may have been down to the post office.

December 13, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered two pairs of reading glasses

Ordered two pairs of reading glasses. Completely wrong order sent to me, making me £4 out of pocket. No reply from my e-mail and no-one answering the phone. Have asked for a refund.

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Such a fantastic Company

Recently tried Just Glasses through a friend's recommendation. I was a bit hesitant but went with them as they are so low value readers and look decent. Glad to say i was not disappointed!!!

October 5, 2023
Unprompted review
Rated 1 out of 5 stars

Absolute rip off

Absolute rip off. Took my order and my money a month ago. No delivery, no notice of any delay...they don't answer the phone either. Am reporting to trading standards.

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Just received my second order.

Just received my second order in two years as needed slightly different reading strength. Straightforward website and prompt delivery (no tracking). For the low price the glasses are good quality.

October 4, 2023
Unprompted review
Rated 1 out of 5 stars

UNBELIEVABLY BAD CUSTOMER SERVICE

Ordered strength 3.50 but was sent 3.00. Whilst ordering their website CONSTANTLY kept changing my 3.50 order to 3.00 !! as I typed. Their disgraceful customer service was DENIAL.I confirmed my order eventually when it APPEARED 3.50 had "stuck" WRONG about that and my choice to deal with such an arrogant deliberately unhelpful shower.

August 28, 2023
Unprompted review
Rated 5 out of 5 stars

Recomended

I have purchased several pairs of reading glasses, each of a different style, over the past 2 years from Just- Glasses. Prompt delivery, good quality, lenses to specification and excellent value. Communication with the company has been good too. I would have no hesitation in making further purchases.

July 12, 2023
Unprompted review
Rated 1 out of 5 stars

Cheap glasses, poor lenses.

Sent off for some cheap glasses from the website, +1.50 .
When they came they were labeled as +1.50 but they didn't correct my vision at all for near sightedness. This is an up to date perscription as well.
Don't bother, they are poor quality opticians.

June 3, 2023
Unprompted review

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