Just GlassesReviews 

247
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the quality of the products, finding them to be good value for money and sturdy. Reviewers also appreciate the quick delivery times, with some receiving their orders faster than expected. The ordering process is generally considered easy, and some people are happy with the selection available. However, some customers also noted significant issues with communication, reporting a complete absence of responses to emails and phone calls. There are frequent complaints about not receiving order confirmations, shipment updates, or even the products themselves. Additionally, some people received incorrect products, damaged items, or products that did not match the descriptions or images online.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and order accuracy. Many customers express delight... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction, noting... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers expressing delight and... See more

Customer communications

Customers had negative experiences with contact, frequently reporting a lack of response to emails and phone... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting quick arrivals, sometimes within two... See more

Reviews shaping this summary

Rated 3 out of 5 stars

glasses were of good quality took nine days to arrive,hard to contact but i managed and custumer service was good,but had to ring afew times,ordered twice by mistake got refund no problem they need to... See more

Rated 4 out of 5 stars

the glasses got here eventually. we are in greece and the first package never arrived so they sent again by courier, no questions asked. the only reason for not 5 stars is complete absence of communi... See more

Rated 4 out of 5 stars

Had to contact them regarding only one pair of the two I ordered, and found the employee, polite and explained the holdup. This is the second time I’ve used them and wouldn’t hesitate to use them agai... See more

Rated 4 out of 5 stars

Great glasses for the price, delivered pretty quickly. Didn't receive any confirmation on purchase (maybe that was me, don't know). Anyway overall would recommend.


Company details

  1. Health & Medical

Written by the company

Just Glasses offers a wide range of high quality Reading Glasses UK, Sun Readers, Clip on Sunglasses, Sunglasses and Computer Glasses for Men & Women.


Contact info

2.9

Average

TrustScore 3 out of 5

247 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.9

All reviews

(247)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Problem with 5* solution

Not sure how to put this. The initial order was delivered quickly but not fulfilled. By email I asked and the ensuing communication was excellent resulting in rapid alternative. So 5* is justified and I will use them again.

June 23, 2023
Unprompted review
Rated 2 out of 5 stars

Trying to avoid amazon

Trying to avoid amazon, so I bought my glasses case from a small company. They arrived ok but my sunglasses didn't fit so I need to send them back. Have sent 3 emails now with no reply. I wouldn't bother taking a chance again as I now appear to be stuck. Fortunately I ordered with paypal, so there should be a way of getting the money back.

June 15, 2023
Unprompted review
Rated 5 out of 5 stars

Great choice of glasses

Great choice of glasses, good quality and excellent customer service. I had a small issue with an arm on the glasses, Max arranged for a replacement pair to be sent to me.

March 16, 2023
Unprompted review
Rated 4 out of 5 stars

Good customer service, satisfactory product quality.

On Jan 22 I bought two pairs of reading glasses: Magnetic and Flexible with prescription +2.00 and 1.50 respectively. They arrived on time. After using the Magnetic for a short while one of its legs broke. I emailed Just Glasses for a replacement pair and got it really quickly within a week. I consider their customer service very good.

January 22, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent choice of frames and styles

Large range of frames, easy to navigate website. Excellent customer service and rapid delivery. Very pleased with my glasses and would like more in the same style if they ever produce more colours, e.g. tortoiseshell, multi-coloured etc

December 19, 2022
Unprompted review
Rated 1 out of 5 stars

I have order 2 x glasses Julius readers…

I have order 2 x glasses Julius readers 08/12/22. My order no is #62649, it is 3 weeks since my order and the glasses are yet to arrive.
I have sent emails with a copy of my order to this "company" and they have been ignored completely.
I had to give them a 1 star rating only because a 0 option isn't available.
I want the product I paid for and I want them now.

December 19, 2022
Unprompted review
Rated 2 out of 5 stars

Ordered two pairs of glasses and only…

Ordered two pairs of glasses and only one arrived after a long post time . Tried to ring customer services, however it went straight to voice mail. Left a message with my number, however nobody has called me back. If anybody reads these reviews my order number is 62211. Poor service.

December 15, 2022
Unprompted review
Rated 5 out of 5 stars

My order was delivered promptly & well…

My order was delivered promptly & well packaged but sadly the glasses arrived with one lens cracked. I contacted the buyer & explaine that I was going on a 5 week trip just three days later so he replaced the glasses with next day guaranteed delivery. Thanks to the buyers attitude to having satisfied customers I was able to read texts & menus whilst I was away. I feel that level of service deserves a resounding vote of thanks & I will not hesitate to recommend Just Glasse to others.

September 26, 2022
Unprompted review
Rated 5 out of 5 stars

I had posted a negative review but need…

I had posted a negative review but need to re-submit a new one. I live in Knoxville,TN (US) and my order did not arrive but was shipped promptly. Something happened in the delivery process that is NOT the fault of the business owner. He had no clue I did not receive it and has issued me a refund and an apology. I give the shop 5 STARS. He is obviously a very honest gentleman and I apologize for the misunderstanding. I hope the original review did not affect his business negatively as my original inquiry was issued out of frustration.
Mary Newman

November 24, 2022
Unprompted review
Rated 5 out of 5 stars

The spectacles arrived in the given…

The spectacles arrived in the given time. Style and quality was as advertised and expected. Very pleased for the money they cost. Unfortunately they arrived with a small damage to one lens, not easy to see but there. Spoke to just glasses and they immediately sent a replacement pair which arrive in 48 hours. Great customer service.

November 14, 2022
Unprompted review
Rated 5 out of 5 stars

Order 2 sets of 3 glasses 24/10

Order 2 sets of 3 glasses 24/10. Arrived 28/10. One of them had lost its lens. Contacted Just-Glasses by email and received a replacement 2/11, 4-5 days later. No quibbling and no real delay given current postage strikes. In comparison to other online ordering this is very good service in my view.

November 2, 2022
Unprompted review
Rated 5 out of 5 stars

Glass cleaning cloths. Good quality and price, quick delivery

Only ordered some cleaning cloths for my glasses as they had a good price for these even including delivery charges. They arrived quickly, and are actually very good quality. Cannot comment on other products, but for this I believe I got a very good product at a very good price, and quickly. Amazon had all sorts of crappy ones and way more expensive.

October 28, 2022
Unprompted review
Rated 5 out of 5 stars

Exactly as advertised

Really pleased with these ,I can’t read anything without glasses so I ordered some reading glasses in 3.5 and they are just perfect for me ,no more struggling to read plus they look nice too and for this price they are an absolute bargain ,will definitely buy again .

October 20, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service. No notification of delivery. Been waiting over a week for a pair of glasses. Checked tracking and apparently, they were delivered three days ago. They have not been delivered. I definitely won't be using Just Glasses again. There are plenty of other options and cheaper.

October 17, 2022
Unprompted review

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