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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, comfort, and soft materials, with many highlighting the effective support and overall superior feel compared to other brands. The service provided is also frequently described as outstanding, with people appreciating the helpfulness and responsiveness of the customer service team. However, some customers experienced issues with orders, including receiving incorrect sizes or products that didn't match descriptions. A few people also noted concerns about the longevity of certain items, with some experiencing issues like loss of elasticity or tearing after a relatively short period.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the comfort and quality of the... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality, comfort, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the immediate and helpful... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise quick deliveries... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent customer service, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been buying these for a few years for my husband and he loves them. Will only wear them now in fact. I bought some more in the sale for Valentine’s Day and they didn’t arrive (Evri delivered to w... See more

Rated 5 out of 5 stars

I love wearing Just Wear underwear. In the Black Friday sale i accidentally ordered the non pouch trunks. I emailed to cancel and had an immediate reply confirming the cancellation and offering to let... See more

Rated 5 out of 5 stars

I have purchased quite a few items from this company because the quality and styling is excellent. On a number of occasions I have made enquiries regarding stock, colours etc. I have always had quick... See more

Rated 5 out of 5 stars

Was dreading having to return my order & get a replacement, however, all went very smoothly & quickly, the team keeping me informed at all times & very friendly!!!! My hubby is a “ large man” & this u... See more


Company details

  1. Underwear Store

Written by the company

Your balls deserve better. Try JustWears and say good bye to riding up pants, chafing and sweaty balls. Stay dry, feel fly and join the underwear revolution.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

423 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fabulous customer service

Fabulous customer service, I had an issue with sizing and everything was sorted within an hour of sending my initial email! I’m happily astonished! Also, the quality of the underwear is sublime, looking forward to placing more orders! Thank you.

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

I had to change delivery address and…

I had to change delivery address and Joey was fantastic to deal with, quick warm responses, this is my second time purchasing briefs, their quality is excellent and my husband said they are the most comfortable underwear he owns.
⭐️⭐️⭐️⭐️⭐️

November 3, 2024
Unprompted review
Rated 5 out of 5 stars

Comfort at last

After disappointing results with High Street pants I risked the expense of buying JustWears and it was a good move. Extremely comfortable and secure.
Too soon to comment on longevity but I am happy to recommend the product.

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

Good products and excelled support

The underwear is of great quality and I'm very satisfied with it. There was a small issue with a factory defect on one and Joey from Customer Service was polite and swift in resolving the situation for me.

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer experience

Extremely comfortable and well fitting boxers, they are quick-drying too so useful if you travel.
I had a small problem with one pair and they responded to my email immediately, on a Sunday morning, replaced the pants the following day.
Exemplary customer service.

October 20, 2024
Unprompted review
Rated 5 out of 5 stars

The best underwear by far!!!

I bought them for my partner who absolutely love them. He was amazed by the softness of the fabric and how well it holds his well-above-average manhood and butt cheeks comfortably. He has ADHD and struggles with sensory overload and the feeling certain fabrics have on his skin, but not with JustWears briefs. He can’t stop saying how nice they feel on his skin. I’ve ordered L size due to past experiences with other brands even though he is size M and, to be truly honest, I think size M would be perfect as well. The attention to detail and thoughtful approach when designing the briefs shows care and passion for the product and we love every bit of it. Thank you so much for such amazing underwear!

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Long lasting great experience

I bought my partner boxer briefs for the first time Jan 2021 and they have been used almost weekly since then. Well , finally, they have holes in them. The elastic is still great, the material feels great still, it's just finally started to come away from the waistband. Thank you!

October 19, 2024
Unprompted review
Rated 5 out of 5 stars

The future is Just Wears for me

So this is in effect my first time wearing Just Wears and Ive got to say that on every level they are superb.

First of all they do make things look more "interesting" in profile and that is always a good thing; my first time wearing them was to a NFL ball game in London and I totally hadn't worked out how to extract the right bit for going to the loo (and there were quite a few visits!) but now that I have, it is so much easier than traditional pants; I do feel like I'm not wearing pants most of the time and they are so skin soft; finally because of the design, if you need space to "grow" when you least expect it then it copes with it way better than everything getting squashed together and feeling uncomfortable.

I am a total convert and I get such a buzz out of wearing them. I ordered XL based on the size chart and it fits well - not too tight and not to loose.

October 13, 2024
Unprompted review
Rated 5 out of 5 stars

Finally ....

Finally! a subject treated with great respect - great fitting, supportive, holding and soft pants! Great colours too - my everyday choice!

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent quality clothing

Excellent quality clothing, and amazing customer service. Really happy with everything from these guys and also the interaction with customer services when needed. Recently let them know of an issue with a sock and Joey kindly resolved this immediately and without any fuss. Will continue to buy their products and recommend them to all.

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great product from a great company

Great product from a great company
I've been buying this product for several years now and would like to add that the customer service has remained exemplary over all that time.

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

Customer service

I had a small issue with a couple of pairs of pants but when I reached out to the just wears team I got a very prompt reply and the issue was resolved straight away so I am very happy to buy from this company going forward as the products are excellent.

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. Great customer service. Ordered wrong size by mistake and they were very helpful and quick to resolve the problem. Will certainly order from them again.

October 4, 2024
Unprompted review

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