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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, comfort, and soft materials, with many highlighting the effective support and overall superior feel compared to other brands. The service provided is also frequently described as outstanding, with people appreciating the helpfulness and responsiveness of the customer service team. However, some customers experienced issues with orders, including receiving incorrect sizes or products that didn't match descriptions. A few people also noted concerns about the longevity of certain items, with some experiencing issues like loss of elasticity or tearing after a relatively short period.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the comfort and quality of the... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality, comfort, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the immediate and helpful... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise quick deliveries... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent customer service, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been buying these for a few years for my husband and he loves them. Will only wear them now in fact. I bought some more in the sale for Valentine’s Day and they didn’t arrive (Evri delivered to w... See more

Rated 5 out of 5 stars

I love wearing Just Wear underwear. In the Black Friday sale i accidentally ordered the non pouch trunks. I emailed to cancel and had an immediate reply confirming the cancellation and offering to let... See more

Rated 5 out of 5 stars

I have purchased quite a few items from this company because the quality and styling is excellent. On a number of occasions I have made enquiries regarding stock, colours etc. I have always had quick... See more

Rated 5 out of 5 stars

Was dreading having to return my order & get a replacement, however, all went very smoothly & quickly, the team keeping me informed at all times & very friendly!!!! My hubby is a “ large man” & this u... See more


Company details

  1. Underwear Store

Written by the company

Your balls deserve better. Try JustWears and say good bye to riding up pants, chafing and sweaty balls. Stay dry, feel fly and join the underwear revolution.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

423 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I ordered for the first time

I ordered for the first time and used Apple Pay to check out so didn’t get to apply the discount. I emailed asking if I could cancel and reorder using the discount. Instead they emailed back and applied the discount to my original order and refunded the discount. Amazing customer service!

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Good quality and comfy

I purchased trunks for my son and 2 grandsons and they are extremely happy with the trunks. My youngest grandson has ADHD and is very fussy about the feel of clothing and these are the only trunks he will wear. The company is very easy to deal with and even gives offers which are very good. The sizing is perfect.

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

Top Job! Top Underwear!

Fast service and great customer support. Any questions I had were answered. Any help I needed when ordering was given generously! Top job! Top Underwear!

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

The best of the best

Don't look any further! You've found them...best boxers ever! If you're like me and you think "hey they're pricey" then you're right but you get exactly what you pay for. Comfort, style and more importantly dryness is the reason why I've got 9 pairs and won't buy anything else. Customer service is A1

September 21, 2024
Unprompted review
Rated 5 out of 5 stars

Replacement Boxer Briefs

I ordered some boxer briefs for my partner and had made an error on my order. I contacted customer services and had a swift reply from Joey rectifying my mistake immediately. Great communication and instant resolution. Could not fault hence the 5/5 review. Great to experience such care - highly recommend

September 21, 2024
Unprompted review
Rated 4 out of 5 stars

Really comfortable shorts and socks and…

Really comfortable shorts and socks and worth the money. I have been trying to get a certain colour and size for months with no joy and the reminded me by email isnt working. You cannot buy the socks separately from packages when on the Website. Evri delivery was a nightmare so opt for royal mail. All in all the products are great and I what to buy more its just getting them

August 31, 2024
Unprompted review
Rated 5 out of 5 stars

The most comfortable underwear

These are the most comfortable pieces of underwear that I've worn and I'm a big fan of the pouch - so much more convenient than other designs I've tried. And the customer service from Just Wears is really good too - helpful and friendly, can't recommend them enough

August 31, 2024
Unprompted review
Rated 2 out of 5 stars

I spend a fortune with these lot

I spend a fortune with these lot. They advertise £10 off your next purchase for a survey to do then don't offer you the £10 , even after an email asking why they couldn't be bothered to reply.
May seem like a small thing but I won't be going back.

September 1, 2024
Unprompted review
JustWears logo

Reply from JustWears

We’re truly sorry to hear about your recent experience, and we sincerely apologize that your email wasn't answered. If your email was sent over the weekend, it’s possible that it took us until Monday to review it, but regardless, you should have received a reply, and we apologize for this oversight.

To ensure your email was sent to the correct address, please make sure you used hi@just-wears.com. If you did, we would love to make this right for you. Please resend your email, and we’ll address it promptly.

Thank you for your continued support, and we hope to have the opportunity to restore your trust.

Rated 1 out of 5 stars

They're great, until every pair starts splitting in the same place

I bought nine pairs of boxers for £109 in February. Six months later two pairs had developed holes in the exact same place, and every other pair was starting to show weakness at the same seams. Clearly using materials that aren't made to last a very long time.

A month later and another two pairs have holes in them, and I imagine by the time I get to February, every single pair will.

They are incredibly comfortable but I am so disappointed by the stitching quality, and that I spent so much on boxers that are unlikely going to last me a year (and that's with nine pairs, so I'm hardly over-wearing them).

I have stuck to the care instructions; not once have I used fabric conditioner or washed them above 30*C, yet they've still deteriorated.

September 6, 2024
Unprompted review
JustWears logo

Reply from JustWears

Thank you for sharing your experience with us, and we sincerely apologize for the issues you've encountered. This is very unusual, and we’re keen to investigate what went wrong.

To better assist you, could you please email hi@just-wears.com with your order number and confirm the style of boxers you purchased? With this information, we can look into the matter more thoroughly and arrange a replacement for you.

We appreciate your understanding and look forward to resolving this as quickly as possible.

Rated 5 out of 5 stars

Comfort, Bliss Thank you

The most comfortable underwear I have worn, you don't know you are wearing them. I have for as long as I can remember been a *&S customer, but had to change to something more comfortable. I found JustWears website with their underwear designed for the user. Great styles, patterns and colours. The ecstasy on first wearing great soft material, no more feeling that my leg was being cut off, squashed balls or worst still falling out of them and constantly having to rearrange my underwear. BLISS!!! Thank You you have given me a boost. They are so comfortable I even think if the sun comes out again I would wear them as shorts around the garden.

August 18, 2024
Unprompted review
Rated 5 out of 5 stars

Finally I've found the best briefs here !

I am already trying many years and many brands to find the best comfortable (dual) pouch underwear, and this is IT! Like a second skin, efficient breathable, very soft AND it keeps your things in place whatever you move, or you are on the move.
The shopping experience is great : available colors, sizes, choices, ordering and paying process and most important the delivery is smooth and ontime.
So let's say almost perfect, cause some improvement can be done on the relative stiff waistband, and a lower price please.
Keep up the good work !

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

JusrWears best about

Easy set up to order, a nice selection of styles of underwear. Many various colours. Got delivered in under 5 days. The icing on the cake though is the comfort the boxers gives you. Size fitted perfectly. I will never go back to normal cotton boxers ever again. JustWears r the ones.

July 4, 2024
Unprompted review
Rated 2 out of 5 stars

Waistband is tight and uncomfortable

Pants fit well and the pouch is good but the waistband is very tight and uncomfortable compared to other brands. Not all of us have washboard stomachs. Very disappointed for the price.

August 17, 2024
Unprompted review
Rated 2 out of 5 stars

Comfy but doesn’t last

Super comfy, but after a year or so, the elastic looks terrible,all crissed , it even happened to some a few weeks after I received them and customer service never replied to my complaint

August 17, 2024
Unprompted review
Rated 5 out of 5 stars

The Best Underwear I’ve Ever Wornng

I never thought I’d be writing a rave review about underwear, but here I am, genuinely impressed by what can only be described as the most comfortable underwear I’ve ever owned. From the moment I put them on, I could feel the difference. The material is incredibly soft, almost like a second skin. It’s as if the fabric was specifically designed to cradle you in comfort, providing just the right amount of support without ever feeling restrictive.What really sets these apart is how breathable they are. No matter the weather or how active I am, they keep me feeling fresh and dry. The fit is perfect, staying in place throughout the day without any awkward adjustments. The waistband is snug but not tight, and it doesn’t dig into my skin like other brands I’ve tried.The softness of the material is something I can’t emphasize enough. It’s the kind of fabric that makes you wonder how you ever settled for anything less. Even after multiple washes, they’ve maintained their softness and shape, proving that they’re built to last.In short, these are the kind of underwear you forget you’re wearing—in the best possible way. If comfort, quality, and a perfect fit are what you’re looking for, then these are undoubtedly the best choice you could make. Trust me, your search for the perfect pair ends here.

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

Best I have worn!

After years of issues with chafing about 1 year ago I decided to try pouch/ anti chafing underwear. This is about the 5-6 different brand I have tried and so far my favourite! Some of the other brands with a pouch system I have found things will get displaced throughout the day or at night while asleep. These however keep everything in place 24/7! No chafing, great comfort, things stay in place, great and soft materials & very breathable! Ill certainly be buying more!

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

THE most comfortable pants ever!

My boyfriend says these are THE most comfortable pants he’s ever had. He says they are lightweight, very soft and keep everything where it ought to be!
Service is great - these always arrive very quickly.

July 24, 2024
Unprompted review

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