Just Insure Reviews 602

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and pleasant demeanor, often highlighting specific individuals for their exceptional support. The customer service is frequently described as excellent, with many appreciating the quick responses and efficient resolution of issues. People also find the service easy to use and the user experience smooth, especially for those who do not drive long distances. However, some people were dissatisfied with the pricing, mentioning unexpected rate increases and feeling overcharged for miles not driven. A few reviewers also reported negative experiences with customer service, citing rudeness, unhelpfulness, and a lack of empathy from some agents.

What people talk about most

Price

Customers consistently note ambiguous experiences with price. Many reviewers praise the affordability, low... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and excellent customer... See more

Service

Reviewers mention positive feedback about service. Many customers express satisfaction with the ease of use... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is good for milage sensitive (low milage) customers. It is economical as long as you maintain the routines such as periodical odometer readings. If you maintain the clean driving records, you don't... See more

Rated 5 out of 5 stars

Just Insure is an excellent professional low cost car insurance company. The driver app is user friendly and my linked auto pay is seamless. The repair claims process just requires your pictures tak... See more

Rated 5 out of 5 stars

CSR was professional and well spoken, sounded like Ai at first (had to confirm a human’s voice was on the other end). The call was handled with limited words and ease of service. All my questions... See more

Rated 5 out of 5 stars

It does not have bullshit. I pay what I owe. No bullshit meaning meaningless contracts of pricing due to credit, other insurance companies pay history, and finally pricing is fair to me. No middle ma... See more


Company details

  1. Insurance Company

Written by the company

“Just Insure” is the brand name of SF Insuretech and subsidiary Just Insure, Inc., a licensed US property & casualty insurance company, offering pay-per-mile automobile insurance products through mobile technology. Just Insure is on a mission: To increase the convenience and availability of car insurance options, and to use technology to improve driving safety. Full coverage insurance is currently offered to drivers in Arizona, and is planned for other states in 2021. For more information, visit https://just.insure and download the “JUST INSURE” app from the Apple App Store or Google Play. #justinsure


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

602 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Thank you

Thank you. The Just App and employees have helped me out a lot. When I need to add some money, they are there to help out. Thank you. Keep up the good work.

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

I couldn't find anything in my policy…

I couldn't find anything in my policy what happens when my balance reaches the $30.00 is that when you cacell my policy and report me to the mvd for no insurance I tried to put $20.00 towards my account which is more than enough to carry me for 3 days until my payday but you wouldn't accept anything less then $30.00 which I didn't have even though my payday was so close so I figured you have my $30.0 and I couldn't find anywhere to what happens when I go below $30.00 so I left a message telling you if you won't accept anything less than $30.00 then close my account and return my $30.00 asap so I can drop you and go find a different insurance carrier you see I never had reached the $30.00 balance and all your policy said if we didn't refill at $30.00 you report us to mvd so I said the hell with you cacell my policy and return my money now but lupita contacted me and explained to me my policy was good all the way to$1.00and then I had v7 day's to reload so if it wasn't for Lupita explaining it to me I was ready to leave she saved you one customer so you better give her a raise or a promotion cause I was ready to tell the world what a lousy stinking company you were so she was very polite and professional and I appreciate that and you know I get paid tomorrow and I still have $23.00 on my balance and yeah I'm going to put some money on my balance tell lupita I said thank you once again you know I wrote this already but I couldn't leave your app and it got erased let's hope it stays cause I'm not going to write this again well for Lupita I will do thank you

December 20, 2024
Unprompted review
Rated 4 out of 5 stars

Its great for people on a budget like…

Its great for people on a budget like me, it affordable and the app is great it lets you know , how many miles you go and time each day and how much you are charged. I like it , I would recommend Just Insure to family and freinds.

November 11, 2024
Rated 4 out of 5 stars

It's just easy to have you as my…

It's just easy to have you as my insurance company. No hassle and fair enough to me. I tell people about you. How can I get other than liability coverage? I have a 98 Toyota four runner 4x4 SR5 but it's in mint condition.

November 3, 2024

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