Just Insure Reviews 602

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and pleasant demeanor, often highlighting specific individuals for their exceptional support. The customer service is frequently described as excellent, with many appreciating the quick responses and efficient resolution of issues. People also find the service easy to use and the user experience smooth, especially for those who do not drive long distances. However, some people were dissatisfied with the pricing, mentioning unexpected rate increases and feeling overcharged for miles not driven. A few reviewers also reported negative experiences with customer service, citing rudeness, unhelpfulness, and a lack of empathy from some agents.

What people talk about most

Price

Customers consistently note ambiguous experiences with price. Many reviewers praise the affordability, low... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and excellent customer... See more

Service

Reviewers mention positive feedback about service. Many customers express satisfaction with the ease of use... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is good for milage sensitive (low milage) customers. It is economical as long as you maintain the routines such as periodical odometer readings. If you maintain the clean driving records, you don't... See more

Rated 5 out of 5 stars

Just Insure is an excellent professional low cost car insurance company. The driver app is user friendly and my linked auto pay is seamless. The repair claims process just requires your pictures tak... See more

Rated 5 out of 5 stars

CSR was professional and well spoken, sounded like Ai at first (had to confirm a human’s voice was on the other end). The call was handled with limited words and ease of service. All my questions... See more

Rated 5 out of 5 stars

It does not have bullshit. I pay what I owe. No bullshit meaning meaningless contracts of pricing due to credit, other insurance companies pay history, and finally pricing is fair to me. No middle ma... See more


Company details

  1. Insurance Company

Written by the company

“Just Insure” is the brand name of SF Insuretech and subsidiary Just Insure, Inc., a licensed US property & casualty insurance company, offering pay-per-mile automobile insurance products through mobile technology. Just Insure is on a mission: To increase the convenience and availability of car insurance options, and to use technology to improve driving safety. Full coverage insurance is currently offered to drivers in Arizona, and is planned for other states in 2021. For more information, visit https://just.insure and download the “JUST INSURE” app from the Apple App Store or Google Play. #justinsure


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

602 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Idk wtf everyone is saying they have…

Idk wtf everyone is saying they have great customer service over when. This company quoted me at 40 to 50$ a month coverage I signed up and it's not been even 2months and they have already charged me 100$ and want another 100$ it's Ludacris false advertising horrible company

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Laura Albarado

Great app, great prices. awesome service. Specially Laura Albarado, thanks for your quick helpful responses and top notch professionalism. it's nice knowing my insurance actually has my back.

May 13, 2025
Unprompted review
Rated 2 out of 5 stars

I think ur charging outrageous prices

I think ur charging outrageous prices. I wish u would give me a break. I mean, I allow u guys to record my driving and I think I fairly do quite well. But yet, no break. Thank u for inviting me. I just do not understand when I will catch a break

April 10, 2025
Rated 5 out of 5 stars

Explaining my issue

I thought I was going to have a very difficult time explaining that I have new engine and the matching cluster for the new engine and having to verify mileage. But Estella Montoya helped me through this worried free. I would definitely recommend Estrella and just insurance to family and friends. Thanks again Estella Montoya for all your help with my issues. 5 stars for just insurance and 10 star rating for Estella

May 8, 2025
Unprompted review
Rated 4 out of 5 stars

Great insurance

I just don't like when u r charged for riding with someone else and ur cars not being used so u have to ask for a refund

April 3, 2025
Rated 5 out of 5 stars

Loving The Service!!!

Everything about this company makes my service with them great. I was hesitant at first to try the company but have been nothing but grateful since becoming a member. It is so convenient and I feel blessed not to have to stress about my insurance.

April 8, 2025
Rated 5 out of 5 stars

Bailey provided great customer service

Bailey provided great customer service. I was confused about some charges on my account and Bailey cleared up all my questions and helped me get my account all squared away. I am very appreciative of her assistance today.

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

I was power walking not driving when I…

I was power walking not driving when I got a post from just telling me that it charged me . I can walk pretty fast but if it happened this one time it makes me wonder how many times it's done it in the past and I just did not catch on to it .

January 6, 2025

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