Justairticket Reviews 

6,708
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 373 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being kind, knowledgeable, and professional, often going above and beyond to assist with bookings. Many people highlight exceptional customer service, noting the personalized approach and efficiency in handling inquiries and complex travel plans. However, some customers also noted discrepancies between online advertised prices and the final cost, with unexpected increases or additional fees. A few other people mentioned experiencing pressure tactics to accept higher prices, issues with booked seats becoming unavailable, or difficulties with customer service responsiveness.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising agents for being professional,... See more

Price

Customers had ambiguous experiences with price, with many reviewers expressing frustration over unexpected... See more

Booking process

Consumers find the booking process to be ambiguous, with many reporting issues such as being told flights... See more

Service

Clients share positive opinions on service, with many reviewers praising specific agents for their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rihanna Long work on trying to get the best deal for me.I was not happy with the web site price show a much cheaper amount ,then when you call the is much higher.

Rated 5 out of 5 stars

Jordan was kind, capable, knowledgeable, and very clear. He booked me on the best flights for my purposes, and made sure the tickets came through. This company checks all the airlines, including Alask... See more

Rated 5 out of 5 stars

Charlie is Super Proffesional and made me calm during one the hardest times in my life, with my daughter is in hospice. Regards and Thank You very much Charlie for your calm Professional Service!

Rated 5 out of 5 stars

The supervisor Chalie Smith understood my explanation on an unexpected error in the passenger's middle name and promptly allowed the booking not processed. So now I can rebook it with correct names. T... See more


Company details

  1. Travel Agency

Written by the company

Welcome to JustAirTicket.com! We're an online travel agency focused on both domestic & international travel and are recognized by our values, commitment, and dedication to customer service. Our worldwide partnership with the most trusted global travel providers allows us to bring our customers unmatched benefits. We have made planning a trip of a lifetime easier than ever before. We offer a host of travel services and products devised to make business and leisure travel more rewarding. With us, you are never far from helpful planning & booking assistance before or during your trip.


Contact info

4.2

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(6,708)

365 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Elderly mother attempted to book a…

Elderly mother attempted to book a ticket. Flight not confirmed and when she attempted to cancel (within a hour of initial booking) and they charged her $75 despite no verbiage on their website stating there is a cancellation fee. They would not consider refunding the fee.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

My husband and I called Justair with a question and were fortunate to have Victor Dawson answer. He ended up not only answering our question, but booking our flights for us. Booking flights is daunting, but Victor was so knowledgeable, polite and kind that we felt comfortable and confident. We are thankful for all his patience and overall help!

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

My experience with Steve was excellent. He is very professional and respectful he also worked in a timely manner and made sure to keep me informed at all times. Everything was fast and efficient. I’d highly recommend.

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

100% scam

100% scam! They take your money and never send you your ticket. I’m disputing this with my bank.

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

100% scam

100% scam. You book a flight through a 3rd party that is then routed to these guys who call after booking, say there was a mistake and try to up sell you then if you try to dispute the ticket they try to get you with a cancelation fee of $50+

March 14, 2026
Unprompted review

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