Justairticket Reviews 

6,708
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 373 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being kind, knowledgeable, and professional, often going above and beyond to assist with bookings. Many people highlight exceptional customer service, noting the personalized approach and efficiency in handling inquiries and complex travel plans. However, some customers also noted discrepancies between online advertised prices and the final cost, with unexpected increases or additional fees. A few other people mentioned experiencing pressure tactics to accept higher prices, issues with booked seats becoming unavailable, or difficulties with customer service responsiveness.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising agents for being professional,... See more

Price

Customers had ambiguous experiences with price, with many reviewers expressing frustration over unexpected... See more

Booking process

Consumers find the booking process to be ambiguous, with many reporting issues such as being told flights... See more

Service

Clients share positive opinions on service, with many reviewers praising specific agents for their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rihanna Long work on trying to get the best deal for me.I was not happy with the web site price show a much cheaper amount ,then when you call the is much higher.

Rated 5 out of 5 stars

Jordan was kind, capable, knowledgeable, and very clear. He booked me on the best flights for my purposes, and made sure the tickets came through. This company checks all the airlines, including Alask... See more

Rated 5 out of 5 stars

Charlie is Super Proffesional and made me calm during one the hardest times in my life, with my daughter is in hospice. Regards and Thank You very much Charlie for your calm Professional Service!

Rated 5 out of 5 stars

The supervisor Chalie Smith understood my explanation on an unexpected error in the passenger's middle name and promptly allowed the booking not processed. So now I can rebook it with correct names. T... See more


Company details

  1. Travel Agency

Written by the company

Welcome to JustAirTicket.com! We're an online travel agency focused on both domestic & international travel and are recognized by our values, commitment, and dedication to customer service. Our worldwide partnership with the most trusted global travel providers allows us to bring our customers unmatched benefits. We have made planning a trip of a lifetime easier than ever before. We offer a host of travel services and products devised to make business and leisure travel more rewarding. With us, you are never far from helpful planning & booking assistance before or during your trip.


Contact info

4.2

Great

TrustScore 4 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(6,708)

365 reviews in the last 12 months

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Rated 1 out of 5 stars

Total scam

Total scam! Once you purchase your ticket, they call you and say you need to either change the dates or pay twice as much.

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

I spotted an attractive flight price on justairticket.com compared to other sites and airlines, so I proceeded to book it directly on their website. The fare was clearly displayed and I completed the booking expecting confirmation at that price.
Shortly after, I received an email (followed by a phone call) insisting I authorize payment at a much higher amount than shown during booking. They gave me two ridiculous options: pay the inflated price or cancel with a $50 fee.
This is a blatant bait-and-switch scam – lure with low prices to lock in the booking, then pressure for more money afterward. I refused both options and firmly told them I would not pay extra, and if they attempted any unauthorized charge, I would dispute it immediately with my bank/credit card company.
Upon hearing that, they backed down and canceled the booking with no charge at all – exactly as I demanded. No $50 fee, nothing.

March 1, 2026
Unprompted review
Rated 1 out of 5 stars

Agent Bob

We were extremely careful about our flight arrangements for this trip. It was necessary to book our family trip using ten 1-way tickets rather than 5 round-trips, because it reduced the cost significantly. When we booked with Justairticket (which is a travel agency), our cost was set and we booked our tickets. Shortly thereafter, we were contacted with the bad news - the price at which we had booked had increased. Unfortunately for us, our other nonrefundable 1-way tickets were already paid for and our options at that point were limited. We paid about 115% of what we booked. I spoke with a kindly agent, Bob, who was unable to help with our dilemma because he was wearing a headset far away in India. Nice guy, but I don't think our paths will cross again, because I will not ever again be working with Justairticket. Fare well, Bob.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Carol Martin

Carol Martin. Helped us to get our credit and changed our tickets as we preferred.thanks again for your help and understanding.

February 28, 2026
Unprompted review

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