I ordered the wrong gel nail colour (my mistake), I contacted Just Beauty to ask if I would be able to swap the colour for another. The customer service team were excellent (Abi & Eve), helpful with... See more
Company replied
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I ordered the wrong gel nail colour (my mistake), I contacted Just Beauty to ask if I would be able to swap the colour for another. The customer service team were excellent (Abi & Eve), helpful with... See more
Company replied
I recently ordered the Mylee Bluesky Mystery Kit which included 8 Gel polish bottles, but the kit came with 2 pinks and 2 greens, I emailed Just Beauty to query this and they couldn't have been more... See more
My experience with Just Beauty was pleasant. I ordered it on Friday and have received it the following Tuesday. My products all look the part I have gone for the Mylee Stripless waxing kit but I am ye... See more
I can’t rate just beauty and their team enough. I ordered my nail kit 2 days ago, had a small technical issue with payment but received and email the next day confirming the correct payment was made.... See more
Founded in 2008 Just Beauty is a UK based online retailer specialising in Professional Beauty, Hair and Skin Products. We supply thousands of people and salons with professional products at affordable prices that they can truly enjoy in the comfort of their own home. We are constantly adding products to our online catalogue, keeping up to date with all the latest beauty trends.
139-141 Pembroke rd, N10 2JE, London, United Kingdom
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Placed my order on the 26th december and still waiting ,sent a message still no response.
Terrible service ,I now have to go through PayPal to get my money back.
Placed my order at the beginning of the week and it was supposed to be dispatched that day as I placed the order before 12. However, 4 days later and I’m still waiting for it to be dispatched. It’s a birthday present for my daughter which now won’t be here on time if at all. I’ve tried ringing the company and the phone lines say they’re closed, so I’ve sent an email which they haven’t replied to. I wonder why some items they dispatch quickly and people comment on fast delivery, when I’ve ordered the same product around the same time to be kept waiting. Poor, poor service, should’ve ordered from other online retailers. It’s bad enough that my daughter has to have a lockdown birthday without her presents not arriving either.
Excellent company. Good choice of products at competitive prices. Orders arrive well packaged and quickly
First time using just beauty, but had no issues would definitely use them again, ordered Mylee lamp and polish and arrived in just a couple of days with free delivery and a discount! Fabulous!
Fab price, fast delivery, slight problem with contents of one of my orders but customer services were very quick to rectify with no problems. Would definitely purchase from them again
I recently ordered the Mylee Bluesky Mystery Kit which included 8 Gel polish bottles, but the kit came with 2 pinks and 2 greens, I emailed Just Beauty to query this and they couldn't have been more helpful, my issue was resolved promptly and 2 replacement colours were sent out. The Kit itself is fantastic and my daughter will love this gift.
Thank you again for your help.
I placed my first order with Just Beauty not that long ago. My parcel arrived within two days, well packaged and in perfect condition. However the mylee magic gel remover was congealed and i also did not recieve the free gift that was supposed to come with a random colour polish.
I emailed just beauty and got through to Daniz, who asked for photos, I sent these across and Daniz quickly resolved my issue, informing me that the free gift was no longer valid, but as a gesture of good will would send out a a gel polish of my choice and replace my gel remover.
I just want to say a massive thank you to Daniz, they are a credit to your company making an issue seamlessly resolved and keeping a new customer.
Very professional. Excellent coustomer service. Cooperation with high standard. Thank you. I would shop again.
Arrived in good time and as advertised. Two of the polishes seemed a bit thick and lumpy but a replacement was offered without any problems. Good service and communication
Very quick to respond to my email queries and quick delivery on products. Love the gel nail kit
Excellent customer service by just beauty, ordered a nail lamp it was faulty and they happily replacing the product without hesitation.
Great work just beauty and fantastic products 👍
I received a faulty item however the team have been extremely helpful in arranging a replacement sent out to me very promptly. Thank you very much, very happy with the customer service.
Absolutely amazing!!! Polite and professional customer service. Give prompt responses to all emails. Good collection and even higher quality of products. One of my items needed replacement and it was sent the very next day and recieved a day later! Cannot recommend enough!
great customer service. thanks you for listening and understanding
Very good company staff are very helpful and items are dispatched quickly would defiantly recommend. Thank you again for your help.
Waited two months, never even got money back. Don't deal with this company from China
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