Just Beauty Reviews 351

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I ordered the wrong gel nail colour (my mistake), I contacted Just Beauty to ask if I would be able to swap the colour for another. The customer service team were excellent (Abi & Eve), helpful with... See more

Company replied

Rated 5 out of 5 stars

I recently ordered the Mylee Bluesky Mystery Kit which included 8 Gel polish bottles, but the kit came with 2 pinks and 2 greens, I emailed Just Beauty to query this and they couldn't have been more... See more

Rated 5 out of 5 stars

My experience with Just Beauty was pleasant. I ordered it on Friday and have received it the following Tuesday. My products all look the part I have gone for the Mylee Stripless waxing kit but I am ye... See more

Rated 5 out of 5 stars

I can’t rate just beauty and their team enough. I ordered my nail kit 2 days ago, had a small technical issue with payment but received and email the next day confirming the correct payment was made.... See more

Company details

  1. Skin Care Clinic

Information provided by various external sources

Founded in 2008 Just Beauty is a UK based online retailer specialising in Professional Beauty, Hair and Skin Products. We supply thousands of people and salons with professional products at affordable prices that they can truly enjoy in the comfort of their own home. We are constantly adding products to our online catalogue, keeping up to date with all the latest beauty trends.


Contact info

4.9

Excellent

TrustScore 5 out of 5

351 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

The most professional cosmetologist

Justyna is the most professional cosmetologist I have ever met in my life. The amount of knowledge she has is amazing. I don't want to describe what a dramatic situation I found myself in when I used the services of another beauty salon and what complications I had to deal with. I contacted Justyna as I previously used her for another successful treatment and although she was under no obligation, she guided me. She advised me and told me what I needed to do as soon as possible, she was always available to me. She is a wonderful person and a professional beautician who really knows what she is doing. I am hugely indebted to her and I wish we could meet only such people in our lives. Thank you ❤️

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

Super Service

Great products, great service, competitive prices and super fast delivery. They always meet my needs. Highly recommended.

January 27, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

I purchased a Mylee LED lamp and gel nail kit from Just Beauty. When my parcel arrived The LED lamp was not Mylee but another make. The error however was entirely mine as I had not read the description of the goods correctly. I had previously purchased a similar product for my daughter for Christmas and thought my purchase was for the same item. Customer service and particularly Eve and Priyanka were extremely helpful and offered to send the product I thought I’d ordered to me once I had returned the unwanted item. In addition, even though the new product was more expensive they waived the additional cost. This was all sorted out within a week and I was kept informed at every step of the way by these two very polite and courteous individuals. I have no hesitation in recommending Just Beauty to family and friends and will definitely shop there again.

February 9, 2023
Unprompted review
Rated 4 out of 5 stars

Great customer service

Good communication and customer service, broken delivered item replaced swiftly with good communication through out, thank you

December 4, 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service

My return had been lost and Eve was really accommodating and helped so much with getting it sorted out. Quick communication too :)

December 5, 2022
Unprompted review
Rated 5 out of 5 stars

UV gel lamp

Got my daughter a gel lamp for he birthday, but was broken. Got in touch with just beauty and I received a new one a couple of days later. Very helpful customer service.

November 8, 2022
Unprompted review
Rated 1 out of 5 stars

Inferior goods supplied, not fit for purpose

I placed an order through Amazon. The description for the Mylee Magic Gel states that you buff your nails, paint the gel on them and leave for a few minutes. The product is supposed to lift the gel polish from nails. Not only did the remover not remove any of the polish but temporarily shrank my nails, leaving the skin on my fingers feeling pinched and painful. I will be contacting trading standards so that they can check the contents of this product. Unable to submit a review of the company on Amazon

November 8, 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service

Order was delivered really quickly. Sadly, only half the order arrived. I contacted customer support and it was the most efficient team I've ever dealt with! They rectified the issue and immediately sent the correct order. Really great customer service. Thank you!

October 21, 2022
Unprompted review
Rated 4 out of 5 stars

Undelivered item

Received reply very quickly after my first email and was very helpful in resolving the undelivered item

September 27, 2022
Unprompted review
Rated 1 out of 5 stars

Fraudulent company scamming people

This company are fraudsters . I sent an item back and they are making out they haven't had it. Even though royal mail shows it delivered back to the return address using the label from amazon.. they are not refunding and making excuses they haven't got it.

September 21, 2022
Unprompted review
Rated 5 out of 5 stars

I recommend this seller.

I had a bit of an issue with the first machine but the seller immediately sent out a new one with no delay. She has good communication and quick replies. I highly recommend this seller! 💯🙌🏻

September 17, 2022
Unprompted review
Just Beauty logo

Reply from Just Beauty

Hi Angel,

Thank you so much for taking the time to leave this lovely review. We are so glad you received such good communication and your replies were responded to quickly.

Best Wishes,
JustBeauty Support Team

Rated 5 out of 5 stars

Easy to use and the product ordered can…

Easy to use and the product ordered can quickly
It’s was exactly what I needed

September 4, 2022
Just Beauty logo

Reply from Just Beauty

Hi Natasha,

Thank you for your review. We are so pleased to hear that the products were so easy to use and came quickly.

Do let us know if you require any assistance!

Best Wishes,
JustBeauty Support Team

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