Just Beauty Reviews 

351
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I ordered the wrong gel nail colour (my mistake), I contacted Just Beauty to ask if I would be able to swap the colour for another. The customer service team were excellent (Abi & Eve), helpful with... See more

Company replied

Rated 5 out of 5 stars

I recently ordered the Mylee Bluesky Mystery Kit which included 8 Gel polish bottles, but the kit came with 2 pinks and 2 greens, I emailed Just Beauty to query this and they couldn't have been more... See more

Rated 5 out of 5 stars

My experience with Just Beauty was pleasant. I ordered it on Friday and have received it the following Tuesday. My products all look the part I have gone for the Mylee Stripless waxing kit but I am ye... See more

Rated 5 out of 5 stars

I can’t rate just beauty and their team enough. I ordered my nail kit 2 days ago, had a small technical issue with payment but received and email the next day confirming the correct payment was made.... See more

Company details

  1. Skin Care Clinic

Information provided by various external sources

Founded in 2008 Just Beauty is a UK based online retailer specialising in Professional Beauty, Hair and Skin Products. We supply thousands of people and salons with professional products at affordable prices that they can truly enjoy in the comfort of their own home. We are constantly adding products to our online catalogue, keeping up to date with all the latest beauty trends.


Contact info

4.9

Excellent

TrustScore 5 out of 5

351 reviews

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No recent history of asking for reviews

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4.9

All reviews

(351)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

I had a problem with a product and Just Beauty got back to me really quick. They were kind enough to send out a new product and apologised for the one that was sent. Just Beauty also answered any questions that I had as well.

Thank you so much :)

August 20, 2022
Unprompted review
Just Beauty logo

Reply from Just Beauty

Hi Cheryl,

Thank you for your review. It's great to hear the team got back to you so quickly and got a replacement sent out ASAP.

We're always here to help if you have any more questions!

Best Wishes,
JustBeauty Support Team

Rated 5 out of 5 stars

This company has been fantastic

This company has been fantastic. I ordered via Groupon but when it arrived no longer needed the item. I returned it but had missed the part of their return email that said I needed to put a returns number on it. Their customer service team helped so much in trying to find the parcel in their warehouse and to issue to refund and I am so grateful.

July 29, 2022
Unprompted review
Rated 5 out of 5 stars

Great support team

I didn't receive my parcel for some reason. I messaged Just Beauty and spoke with Priyanka, she was absolutely fantastic. She dealt with my issue very swiftly and came to a great conclusion. Thanks for all your support and help

June 30, 2022
Unprompted review
Rated 5 out of 5 stars

Love just beauty

Love just beauty! Prices are good and products are amazing! I did have a broken bulb with my uv lamp but once I emailed just beauty, they quickly sorted the problem out and had not one but two replacements bulbs sent back out to me. Great service and will be using them again! Overall very happy 😃

June 17, 2022
Unprompted review
Just Beauty logo

Reply from Just Beauty

Hi Michelle,

Thank you so much for taking the time to leave such a good review. We are so glad to hear that your issue was sorted and that you received such great service.

Best Wishes,
JustBeauty Support Team

Rated 5 out of 5 stars

Helpful and knowledgeable

Helpful and knowledgeable, would use this company every time. First class.

June 16, 2022
Unprompted review
Just Beauty logo

Reply from Just Beauty

Hi Lesley,

Thanks for your review and lovely words. Do let us know if you require any further assistance.

Best Wishes,
JustBeauty Support Team

Rated 5 out of 5 stars

Very helpful and informative CS…

Very helpful and informative CS department! Thank you to Priyanka for your speed and effectiveness.

May 6, 2022
Unprompted review
Just Beauty logo

Reply from Just Beauty

Hi Megan,

Thank you for your review! We are elated to hear that the team was helpful and informative! I will pass this on to Priyanka.

Best Wishes,
JustBeauty Support Team

Rated 5 out of 5 stars

Spoke to a lovely lady on Sunday…

Spoke to a lovely lady on Sunday afternoon when placing my order. She was very polite and courteous . Got text straight away after order placed to confirm my order. Very happy with the service.

May 3, 2022
Just Beauty logo

Reply from Just Beauty

Hi Finola,

Thank you so much for your review. We are so pleased to hear that a member of our team was so polite and courteous and that you are happy with the service received.

Best Wishes,
JustBeauty Support Team

Rated 5 out of 5 stars

Amazing customer service- I purchased a…

Amazing customer service- I purchased a nail lamp from this company and it unfortunately stopped working, so I contacted them and they have instantly rectified the problem and are sending me a replacement! Amazing!

April 29, 2022
Unprompted review
Just Beauty logo

Reply from Just Beauty

Hi Lauren,

Thank you so much for your review. We are glad that we managed to rectify the problem and that you are having with the service.

Best Wishes,
JustBeauty Support Team

Rated 5 out of 5 stars

Excellent service

March 29, 2022
Just Beauty logo

Reply from Just Beauty

Hi,

Thank you so much for your review. We are glad to hear that you received such an excellent service!

Best Wishes,
JustBeauty Customer Support

Rated 5 out of 5 stars

Very professional service and quick …

Very professional service and quick efficient delivery service

March 6, 2022
Just Beauty logo

Reply from Just Beauty

Hi Nathan, thank you so much for your review. We're really glad to hear that you received a professional and efficient service. We're always so pleased to hear such reviews. Best Wishes, Just Beauty Customer Care Team.

Rated 5 out of 5 stars

Lovely products

Efficient service, lovely products - my daughter was very pleased with her present

February 1, 2022
Just Beauty logo

Reply from Just Beauty

Hi Pat, thank you so much for leaving us such a wonderful review. You’ve left a smile on the faces of our whole team with your kind words. We're here for you anytime. Best wishes, JustBeauty Customer Care Team

Rated 5 out of 5 stars

Very quick postage

Thank you postage was very quick

January 30, 2022
Just Beauty logo

Reply from Just Beauty

Hi Wendy, thank you for leaving a review. We have had a look into this, and unfortunately, we cannot locate any monthly payment transactions linked to the provided email address. If you wouldn't mind, could you please send an email to info@justbeauty.co.uk with the subject line "TRUSTPILOT", and I will look into this right away for you? Best wishes, JustBeauty Customer Care Team

Rated 5 out of 5 stars

Customer service

I ordered 2 wax pot's and 1 of them arrived damaged and I couldn't open it, I sent the team an email and had a swift and helpful response. Apologies were given and another pot was sent out to me straight away, it arrived 2 days later. Excellent service thank you!

January 25, 2022
Unprompted review
Just Beauty logo

Reply from Just Beauty

Good afternoon, thank you so much for taking the time to leave us a 5 star rating - it's much appreciated. We're here for you anytime. Best wishes, JustBeauty Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

I ordered the wrong gel nail colour (my mistake), I contacted Just Beauty to ask if I would be able to swap the colour for another. The customer service team were excellent (Abi & Eve), helpful with replies and quick to respond. I honestly cannot fault them. They asked to let them know when the incorrect item had been returned so they could look out for it and the new correct colour was issued quickly.
Couldn’t recommend enough- Thank you!

January 19, 2022
Unprompted review
Just Beauty logo

Reply from Just Beauty

Good afternoon, thank you so much for your kind feedback. Reviews like yours make our day because it makes all the hard work worthwhile. It's so fantastic to hear that Abi and Eve have made such a difference and have finally solved your problem. Please let us know if we can help you with anything further. Best wishes, JustBeauty Customer Care Team

Rated 5 out of 5 stars

Missing items arrived with two days of contact.

Previous purchase went perfect, most recent I order 4 products and only two turned up with no delivery note and on the website it said fully dispatched. I rung and requested my items be sent, and within two days they turned up. Great customer service and speedy turn around.

January 15, 2022
Unprompted review
Just Beauty logo

Reply from Just Beauty

Hi S.W, thank you so much for your 5-star review! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. We really appreciate you being a customer. We’re here for you anytime. Best wishes, JustBeauty Customer Care Team

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