Just Care Podiatry Reviews 

59
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Reliable good value best quality plus things I can’t find anywhere else!

Rated 5 out of 5 stars

Very rarely had an issue with any order placed - always been sorted straight away if so. Staff are amazingly helpful and efficient. Great service all round 👌

Rated 4 out of 5 stars

Very good Podiatry Supplier. Good website and easy enough to order and usually fast with delivery. The only thing I would suggest is improving the user interface no the website so that once items are... See more

Rated 5 out of 5 stars

Always had excellent, prompt service. Products are always good quality too. Even the chat box is a real person, also very helpful. Thank you Just Care, regards Julie

Company replied

Company details

  1. Medical Supply Store

Written by the company

Online podiatry supply store.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

59 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(59)

15 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

Fast delivery, Good service with products at a great price. Never had any issues and I continue to use them.

October 1, 2024
Rated 5 out of 5 stars

Love Just Care!

Always had excellent, prompt service. Products are always good quality too. Even the chat box is a real person, also very helpful.
Thank you Just Care, regards Julie

September 2, 2024
Just Care Podiatry logo

Reply from Just Care Podiatry

Thank you so much! We do our best to make sure that service and the product range is good.
The web chat box will always be a real person who's ready to help. :)

Kind regards,
Just Care Podiatry team

Rated 5 out of 5 stars

Great service

Very rarely had an issue with any order placed - always been sorted straight away if so. Staff are amazingly helpful and efficient.
Great service all round 👌

August 30, 2024
Rated 5 out of 5 stars

Would recommend

Easy to use website.
Quick delivery - and pictures on the order confirmation - make it visually easy to check you have ordered exactly what you meant to!!

March 1, 2024
Rated 1 out of 5 stars

Rubbish after sale repair service.

Twice I've sent my hadwae drill back to be repaired. It's less than 12 months old, and Robert who has dealt with the matter throughout has left me feeling humiliated, belittled and stupid. It was alot of money, and I expected it to last much longer than this. I got my drill back yesterday, and it still doesn't work.

February 14, 2024
Unprompted review
Just Care Podiatry logo

Reply from Just Care Podiatry

Dear Julia,

Your Hadewe Domiciliary drill did come back to us early February 2024 with a split cable, this type of mechanical damage is not covered by warranty but we arranged repair for it as if it was covered under the warranty, free of charge. Upon receiving the drill back from the service centre, we have inspected the drill to make sure it was in full working order, which it was, and we dispatched it to you. You advised us that you believed that the drill still had problems and we agreed to collect it free of charge; seeing as the collections driver was sent away, we sent you a Freepost label. The drill arrived at our office a few days later, Robert inspected the drill immediately and phoned to inform you that the drill was in perfect working order.
We have emailed you another Freepost label so you can return the drill for further inspection by the Hadewe service department.

With regards to Robert being rude, the entire podiatry team shares an office with senior management, and we enforce a strict code of conduct vis-à-vis telephone manner and customer service, we do apologize if you felt unhappy in dealing with our company.

We are sorry to have lost you as a customer, but should you require any further help, we’ll be here to assist.

Kind regards,
Just Care Podiatry team

Rated 2 out of 5 stars

First time order…

First time ordering and I bought small items (toe props) which were just put in the box with no packaging. No size guides on them so I’m not sure which is which. I’d have hoped for some sort of packaging as they are for patient supply!

February 2, 2024
Just Care Podiatry logo

Reply from Just Care Podiatry

Hi Kirsty,

Thank you for bringing this to our attention and sorry for the inconvenience caused. We normally do pack them toe props separately to protect them during transit, but we have obviously missed that step on your order.

Please feel free to contact us at sales@justcarepodiatry.co.uk and we will do our best to rectify the situation.

Kind regards,
Just Care Podiatry

Rated 5 out of 5 stars

Really great service

Really great service, Just Care are so efficient, prices are competitive and delivery is impressively quick. Highly recommended.

January 4, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look