Just Cat Flaps Ltd Reviews 

260
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, highly efficient, and extremely thorough during every single appointment. Some reviewers were happy with the remarkably quick and tidy installation process of the new products, noting that everything was left very clean. People also highlighted the clear communication, fast scheduling, and useful advice provided regarding the various practical choices available. Consumers genuinely appreciate the excellent overall value and seamless coordination from the initial quote all the way to the final setup. Clients note that everything is completed successfully within a short timeframe, ensuring total satisfaction.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient communication, quick response... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting efficient, friendly, and... See more

Product

Reviewers mention positive feedback about product, expressing high satisfaction with how well the cat flap... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tom was very professional and gave me good advice to help me tempt my nervous cat to use new cat flap. Friendly and chatty, he has since been back to assemble a cabinet I couldn’t manage myself and be... See more

Company replied

Rated 5 out of 5 stars

Excellent. Really happy with my new cat flap and would highly recommend Just Cat Flaps to anyone thinking of getting one but nervous of installing it themselves. Tom was great, friendly, efficient an... See more

Rated 5 out of 5 stars

Brilliant! From quote, acceptance, and the actual fitting, everything went so smoothly. Ben was very helpful initially, and Tom, who fitted the cat flap was extremely thorough in his approach to h... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish. Communication with Ben was nothing short of brilliant too. I highly recommend these guys don't look anywhere else.... No really, don't look anywhere else 😊... See more

Company replied


Company details

  1. Pet Supply Store

Written by the company

Providing a fit for the 21st century cat flap installation service, Just Cat Flaps is your one call solution to finding the right cat flap for any fitting location, within Sussex and into Kent. Offering cat flap fitting services for glazing, walls and doors – call, email or message today for free quotes and advice. After many years, and many 100’s of cat flaps fitted throughout Sussex and into Kent, Just Cat Flaps has built up extensive knowledge and capabilities with all aspects of cat flap fitting, whether that be glazing, walls or doors. Unlike many cat flap fitter services you may find online, Just Cat Flaps is not an emergency glazier offering cat flap fitting, nor are we a national company who will happily send a fitter on a 500 mile round trip to fit a cat flap. We are a small team based in Eastbourne, looking to meet the cat flap needs of our county and into neighbouring counties. We only provide market leading cat flaps from Surepetcare (Sureflap), Pet-Tek, Cat Mate and Pet Safe and know which ones work best for any glazing, wall or door cat flap situation. We’re also able to recommend which will best suit your needs and that of your pets, so please do get in contact to see how we can help.


Contact info

5.0

Excellent

TrustScore 5 out of 5

260 reviews

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5.0

All reviews

(260)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Puuurfect

Really professional and came up with the perfect solution. Great communication, service and quality catflap and window. Thanks

February 23, 2025
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Reply from Just Cat Flaps Ltd

Thank you for your 5 star review. We’re glad we could provide the perfect solution and deliver great communication and quality. We really appreciate your feedback.

Rated 5 out of 5 stars

Professional and helpful throughout

Really fast response from the outset and able to install quickly and give advice on what we needed. Engineer was very professional and friendly and did an amazing job with zero mess.

February 16, 2025
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Reply from Just Cat Flaps Ltd

Thanks for your feedback. We're really happy to hear we could respond quickly and that the engineer was professional, friendly, and left everything spotless. We appreciate you choosing us, thanks again.

Rated 5 out of 5 stars

Excellent service

Excellent service! Ben provided all information and quote quickly, Tom arrived on time friendly and professional done a great job! My 2 cats now have freedom and they love it! Even left some treats for them would thoroughly recommend!

February 9, 2025
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Reply from Just Cat Flaps Ltd

Thank you so much for your kind words. We’re delighted Ben and Tom could provide a great experience, and it’s wonderful to hear your cats are loving their new freedom. Glad the treats were a hit too! We really appreciate your recommendation.

Rated 5 out of 5 stars

Very professional with quality…

Very professional with quality workmanship at a reasonable cost

January 26, 2025
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Reply from Just Cat Flaps Ltd

Thank you for your great feedback. We're so glad to hear that you’re happy with the professionalism and quality of our work. We always aim to provide the best service at a fair price. Thank you for choosing Just Cat Flaps Ltd.

Rated 5 out of 5 stars

Excellent service.

Good communication.
Clear pricing.
Uncomplicated.
Great job, cleaned up afterwards

December 8, 2024
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Reply from Just Cat Flaps Ltd

Thank you, Karen! We're delighted you appreciated our clear pricing and efficient cat flap fitting. Your satisfaction means a lot to us. Thanks for choosing Just Cat Flaps Ltd!

Rated 5 out of 5 stars

Fantastic organisation and job

Fantastic organisation and job. Help us on choosing the size, turned up on time, installed it within the time he said it would take, left the place spotless and was a pleasure to deal with throughout. Cannot recommend these guys highly enough.

December 1, 2024
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Reply from Just Cat Flaps Ltd

We’re thrilled you had such a positive experience! Helping you choose the right cat flap and ensuring a spotless installation is what we aim for. Thank you for trusting Just Cat Flaps Ltd!

Rated 5 out of 5 stars

Very thick wall dealt with well.

Very thick wall and still charged as quoted. They know what they are doing.

December 1, 2024
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Reply from Just Cat Flaps Ltd

Thank you for your feedback! We’re pleased we could handle your wall installation with precision. Your kind words mean a lot—thank you for choosing Just Cat Flaps Ltd!

Rated 5 out of 5 stars

Excellent service and quick turnaround

Excellent service and quick turnaround. Highly recommended

November 24, 2024
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Reply from Just Cat Flaps Ltd

Thank you, Frances! Quick turnaround and excellent service are our priorities. We appreciate your recommendation and for choosing Just Cat Flaps Ltd for your cat flap fitter needs!

Rated 5 out of 5 stars

Excellent service

Excellent experience from first enquiring about cat flap installation to the completion of fitting into our glass door .Highly recommend their service 10 out of 10 !

November 17, 2024
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Reply from Just Cat Flaps Ltd

Thank you so much for your glowing review, Kim! It was a pleasure fitting your cat flap into the glass door. Your recommendation means the world to us—thanks for choosing Just Cat Flaps Ltd!

Rated 5 out of 5 stars

Good communication, efficient and polite

Good communication, efficient and tidy service from polite and friendly fitter

November 5, 2024
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Reply from Just Cat Flaps Ltd

Thank you, Sarah! Efficient, polite, and tidy service is what we strive for. We're delighted you’re happy with the installation. Thanks for choosing Just Cat Flaps Ltd!

Rated 5 out of 5 stars

Installed quickly

Installed quickly

November 10, 2024
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Reply from Just Cat Flaps Ltd

Thanks for your review! We're glad we could quickly install your cat flap to your satisfaction. Thank you for choosing Just Cat Flaps Ltd!

Rated 5 out of 5 stars

Great Service at a Reasonable Price

Ben was absolutely fantastic through the whole process. He gave a very clear quote with all the pricing options and timelines to expect for installation. When he visited to measure up he was very courteous and professional, and again took me through which options were suitable. On the day of installation everything went smoothly and he even left some treats for the cats to help me tempt them through their new portal to the outdoors! I couldn't recommend Just Cat Flaps enough - reasonable pricing and a very professional service.

November 3, 2024
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Reply from Just Cat Flaps Ltd

Thank you, Gillian! Clear communication and a smooth installation are key for us. We're so glad you're pleased with the service. Thanks for trusting Just Cat Flaps Ltd for your cat flap fitting!

Rated 5 out of 5 stars

Very professional.

Arrived within the given time slot, professional & polite. Cat flap fitted perfectly & cleaned up the waste before leaving.
Great service.

October 27, 2024
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Reply from Just Cat Flaps Ltd

Thank you, Rebecca! Professional and tidy service is what we’re all about. We're thrilled you’re happy with the results. Thanks for choosing Just Cat Flaps Ltd!

Rated 5 out of 5 stars

Excellent product well priced.

Excellent product well priced.

October 27, 2024
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Reply from Just Cat Flaps Ltd

Thank you, Jason! We’re glad you’re pleased with the product and pricing. Thanks for choosing Just Cat Flaps Ltd

Rated 5 out of 5 stars

Friendly and fast service

Friendly and fast service, so easy to arrange

October 27, 2024
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Reply from Just Cat Flaps Ltd

Thank you, Sara! We’re glad you found our service friendly and fast. We appreciate you choosing Just Cat Flaps Ltd for your cat flap installation.

Rated 5 out of 5 stars

The service was excellent

The service was excellent, clear communication and booked at a convenient time. The installation was quick and very neat and the price very reasonable! All in all, I would definitely recommend justcatflaps!

October 27, 2024
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Reply from Just Cat Flaps Ltd

Thank you, Susi! We’re delighted you found the communication, installation, and pricing up to your expectations. Thanks for choosing Just Cat Flaps Ltd!

Rated 5 out of 5 stars

Great service. Happy customer.

Great service, work carried out quickly. All as promised. Great family business. Very very happy.😁

October 20, 2024
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Reply from Just Cat Flaps Ltd

Thank you! We’re thrilled you found the service quick and reliable. Your happiness with our work means everything. Thanks for choosing Just Cat Flaps Ltd!

Rated 5 out of 5 stars

Ben is brilliant!

Ben installed a cat flap into our glass door and we couldn't be happier with the service, quick turnaround and the finished product. Quote honoured and the payment process was straight-forward. Highly recommend!

October 20, 2024
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Reply from Just Cat Flaps Ltd

Thank you, Camilla! We’re so happy you’re pleased with the glass door cat flap fitting and quick turnaround. Your recommendation means a lot—thank you for choosing Just Cat Flaps Ltd!

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