JustCBD Reviews 322

TrustScore 3.5 out of 5

3.4

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Rated 2 out of 5 stars

I've been ordering from here for several years. This last year has not been very customer driven. I get orders i didn't order and orders i've place that don't seem to ever come through.

Company replied

Rated 5 out of 5 stars

I have been ordering from them for quite a while now. I like how they have a good selection of products and they offer weekly discounts. I use their sleep gummies and their customer service is always... See more

Rated 1 out of 5 stars

I’ve been ordering their CBD gummies for years. The past year the customer service has been awful. My monthly subscription orders never get sent until I email repeatedly. Emails are ignored until the... See more

Rated 5 out of 5 stars

I’ve been buying from JustCBD for quite a while now, and I’m really satisfied with their products. The quality is consistently good, and everything I’ve received has met my expectations. Shipping is r... See more

Company details

Information provided by various external sources

JustCBD Store is among the top online market stores for buying CBD products. We have numerous, high quality CBD topicals, vape oils, edibles and more.


Contact info

3.4

Average

TrustScore 3.5 out of 5

322 reviews

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1-star

Replied to 72% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

⚠️DO NOT purchase from JUSTCBD.com

Be weary ⚠️DO NOT purchase from JUSTCBD.com this company is engaging IN FRAUD they will send a fake tracking number and purposely never ship the item . Item tracking has been pending for 3 weeks and they will cancel the order . Please save your money and go elsewhere ✅

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

This company is a total scam company…

This company is a total scam company they offer products for sake the. Don’t ship and they claim they are out and discontinued yet they are still for sale on their fake website and it takes forever to get money back they claimed to have shipped my order from day before thanksgiving on Dec 1 st sent me tracking number which doesn’t exist and now claims their refunding the money and it’ll take another 5-7 business days meanwhile I’ve gotta pay 500 bucks for the order on credits card cause they have taken more than 3 weeks to refund something . Beware as I’ll be filing with the state attorney general’s office for fraud.

November 26, 2025
Unprompted review
JustCBD logo

Reply from JustCBD

We’re sorry for the frustration this caused and want to clarify how our process works.

Orders are shipped within 24–48 business hours once approved. In some cases, an order may be temporarily held for fraud review, which can delay shipment. During that review, a tracking number may be generated but will not update until the order is cleared and handed to the carrier.

We do not send fake tracking numbers or intentionally fail to ship orders. If an order cannot be verified after multiple contact attempts, it may be canceled for security reasons to protect both the customer and the company.

If you’re willing, please reach out to our support team directly so we can review your specific order and resolve this properly.

Rated 1 out of 5 stars

Crap in a box

Do not trust this site! They had a decent sale, so I gave them a try. First, while shipping was fast, they send no tracking or confirmation emails, and take forever to respond until you threaten to cancel the CC charge. Second, I received 8 cans of Delta 9 drink, 2 busted open and drained completely, one half full, with no holes or anything. While the cans were sticky, the bubble wrap and box were not, which makes me question if they were sent like that. These places are a dime a dozen right now, and there are way better choices.

May 30, 2025
Unprompted review
Rated 1 out of 5 stars

Shipping

I ordered on 2/24/25 and was told my package was going to be here last Sunday. Package never came very disappointed...

February 24, 2025
Unprompted review
Rated 3 out of 5 stars

Bad Customer Service

I Ordered a vape (9 Feb 20 2025) but was sent back to them due to wrong address (I gave all of my address except my road name) I contacted them to correct my mistake and they replied two days later saying they will replace it, my product was returned to them on 17th Feb and now at 23rd Feb I still have no product and they never answer there phone number and have not replied to any further messages with no way to know if they have resent my package or not. Not pleased at all.

Edit: (They saw this post and decided to send me three vapes as compensation, so whilst I still stand by the fact that the customer service is bad, I will increase the star rating to three stars and slightly change my review).

February 9, 2025
Unprompted review
JustCBD logo

Reply from JustCBD

Please provide an order number as we can not locate you in the system. I see you are not from United States we can only accept orders from USA based customer on this site

Rated 5 out of 5 stars

Excellent customer service

Had a problem with a delivery. Pen arrived damage due to the super crazy hot weather. I have contacted the customer service. Callum was the kindest person ever. He understood the problem and organised a delivery with replacement products and freebies. That was so good

August 15, 2024
Unprompted review
Rated 1 out of 5 stars

I bought a disposable cbd vape pen from…

I bought a disposable cbd vape pen from a retailer and was getting high off of it. I bought an art home drug test from Walgreens and tested positive for THC. DON'T BUY UNLESS YOU DON'T HAVE TO WORRY ABOUT DRUG TESTS. IT WAS A GOOD HIGH. BUT FAILING A DRUG TEST FOR WORK AND PROBATION IS NOT GOOD FOR ME

August 18, 2024
Unprompted review
Rated 5 out of 5 stars

5 star Customer Service

Excellent Customer Service from the sales rep Callum. Went above and beyond to ensure I was satisfied with my purchase and with his extensive knowledge of the product was able to guide to the right product to meet my needs. Highly recommend and will be back again 100%. 5 stars 🌟

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend!!

I had a wonderful experience with this company. The customer service was outstanding. Callum, in particular, was very helpful and provided me with valuable information about CBD.

Highly recommend!

July 24, 2024
Unprompted review
Rated 2 out of 5 stars

Not as powerful as other brands.

I ordered 1000 MG oil. Have been taking 600mg from another company. I did NOT get the same relief. Product didn't seem to be as powerful. Maybe that is how they can afford their low prices. I'll try a different company.

July 25, 2024
Unprompted review
Rated 1 out of 5 stars

Bad Customer Service!

I have been a loyal customer of just CBD for at least 3 years. Although I like the product their customer service and shipping sucks! Ive had multiple orders lost and one order that stated was delivered and I didn't receive it. When I called customer service they were not very friendly and less than helpful. They wanted me to fill out an affidavit and I stated I don't own a computer or a printer and I can't do it on my phone. I'm 72 years old and people my age don't have all of this technology sometimes. They still refused to send me a replacement or a refund unless I filled out the affidavit. I live on social security and it's a stretch for me to buy these gummies every month for my anxiety but I do it because I believed in the product. They have lost a loyal customer and I have nothing good to say about how they treat their customers!

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic company and products

Absolutely fantastic company I waited few weeks to write my review the products are superior to any I’ve used before.

I’ve used the live resin vape and vape also the vegan hemp gummies.

Also communication and customer service has been second to none highly recommended thanks to Colin for his help with my order and advice 👍

June 16, 2024
Unprompted review

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