JustCBD Reviews 322

TrustScore 3.5 out of 5

3.4

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Rated 2 out of 5 stars

I've been ordering from here for several years. This last year has not been very customer driven. I get orders i didn't order and orders i've place that don't seem to ever come through.

Company replied

Rated 5 out of 5 stars

I have been ordering from them for quite a while now. I like how they have a good selection of products and they offer weekly discounts. I use their sleep gummies and their customer service is always... See more

Rated 1 out of 5 stars

I’ve been ordering their CBD gummies for years. The past year the customer service has been awful. My monthly subscription orders never get sent until I email repeatedly. Emails are ignored until the... See more

Rated 5 out of 5 stars

I’ve been buying from JustCBD for quite a while now, and I’m really satisfied with their products. The quality is consistently good, and everything I’ve received has met my expectations. Shipping is r... See more

Company details

Information provided by various external sources

JustCBD Store is among the top online market stores for buying CBD products. We have numerous, high quality CBD topicals, vape oils, edibles and more.


Contact info

3.4

Average

TrustScore 3.5 out of 5

322 reviews

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1-star

Replied to 72% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I wanted to be mad I really did

I wanted to be mad I really did. I wanted to be angry about my orders being wrong or having an issue, but I just can't the support is wonderful and they fix everything hassle free. I'll be so upset then get on the phone with them and they just instantly make it better. I love these people. And big props to Julie I asked for a drawing on my order slip and she absolutely knocked it out of the park. The support ladies are wonderful. I've never had better service i always feel so bad complaining, and they always say "no if something is wrong you cakl" ill be dammed they mean it. I love these people. I just wish support knew how wonderful they are!!

April 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great service!

When I reviewed my order it was not correct. I contacted them they sent the item I was missing doubling the quantity at no charge. Great service and products.

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

CBD products

Great CBD products had a minor issue which was resolved quickly and efficiently by callum, outstanding customer service.

February 1, 2024
Unprompted review
Rated 1 out of 5 stars

misleading size/weight of gummies

website advertises that gummies are available in 4oz and 16oz "jars", yet the actual net weight is much less and only mentioned once. Some descriptions show size of 4oz and 16oz. Sales order mentions 16 oz size a number of times, yet no mention of the actual weight. This is misleading. Refused order credit. They claim to never had a problem with this, yet you can see some under their other reviews. 16 oz jar only contains 10.5oz and the 4 oz jar only contains 2.9 oz.

November 26, 2023
Unprompted review
JustCBD logo

Reply from JustCBD

Good Day

Those are the size of the jars they come in the weights are clearly marked on the website right under the choice of jar size. We sorry you felt that this was misleading and we never had any complaints on this before.

Weight 10.5oz
CBD 20mg | 6mg THC (per piece)

GUMMY FLAVORS: Apple, Lemon, Orange, Blueberry, Strawberry.

Rated 5 out of 5 stars

Liquid Gold

For those of you like me who suffer from insomnia, this product is life changing. Sleep is such an integral element of your mental health and overall wellbeing. I was really struggling to function day to day on an average of 3-4 hours of broken sleep each night - some nights I wouldn't even sleep at all. For me insomnia is by far the cruelest symptom of menopause. I've taken this now for 10 days and can honestly say it's liquid gold! I have played around with the doses, but since taking this, I fall asleep straight away and have enjoyed a full night's sleep of between 7 1/2 - 9 hours of sleep every night. At long last I finally feel like my old self again; I wake up feeling rested, have mental clarity, and have the energy I need to be productive. I'd highly recommend this to anyone who struggles to sleep, as it has given me my life back.

December 13, 2023
Unprompted review
Rated 5 out of 5 stars

Ordered gummies 2 weeks ago

JustCBD made it right for us. We have been doing business with them for years and we'll, sometimes carriers lose packages. The made it right and then some. Thank you JustCBD!

Ordered gummies 2 weeks ago. They sent tracking but it still has not shipped. Getting ghosted by customer service. We are very disappointed and will take our CBD business elsewhere. Sad, after years of good service from them.

December 5, 2023
Unprompted review
JustCBD logo

Reply from JustCBD

Good Day

I am trying to search for your order. I see your order was shipped on Nov 27 it looks like the order was lost by Fedex and never scanned. We will reship your order today and add some extra stuff for the inconvenience

Rated 1 out of 5 stars

Buyer Beware

I've ordered several times through this company over the years. My last three experiences were not great. First of the three, I waited a month without receiving the product just to be told that they never shipped it out because it was out of stock. Would have been nice to know that. I should not have to contact them to get a refund on an out of stock item. It should automatically be refunded. Second order, ordered bath bombs. They were out of stock on two of the four scents I ordered so they added random bath bombs to my order to fill it. Never advised me before hand. Just a surprise when I received it. They did give me extra bath bombs at no charge, just not what I ordered. The last order I made, once again they accepted the order. One week later I had not received a tracking or shipping notification. I emailed the company and sure enough, they were out of stock and canceled my order. They didn't care to advise me of any of this. And once again, I had to request a refund to get my money back. The business practices are poor with this company. They seem to have limited supply of thier products. Their customer service and correspondence is poor. There are better companies that sell CBD products at comparable prices. Avoid this company until it gets its act together.

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

Customer Service 👍🏼

I had an issue with my vape starter pack; the coil in the cartridge didn't work. I bought it from a third-party site but decided to call Just CBD to get troubleshooting instructions. They ended up sending me a a brand new starter kit.

October 27, 2023
Unprompted review
Rated 5 out of 5 stars

In love with the brand

In love with the brand, in love with the products, i recommend everyone to try.
The staff is always amazing and they love to help the costumer.
Especial thanks to Callum for is amazing job over the past weeks. Big team

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

10/10!

10/10!! Callum has been constantly helping me with my orders, I freaking love this company!!!!!!!

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

Great tasting CBD gummies that actually…

Great tasting CBD gummies that actually work. I tried the "emoji" shape and they seem to do the trick. Just one helps me as a sleep aid at night.

I assume results may vary though. Obviously consult with your doctor before trying hemp products to see if you'd have any potential reactions with prescription medications. I'm currently on medication and have experienced no problems myself personally.

Would also point out they arrived reasonably timely manner, even if it took a reminder to customer service to check on my order.

Great variety and quality with this company. Recommended to those who enjoy the CBD experience.

August 10, 2023
Unprompted review
Rated 1 out of 5 stars

Good CBD but customer services is not great

The order was posted 9 days ago, by 48 hour signed for delivery, so it should have arrived 7 days ago. The Royal Mail have sent this back and forth to the wrong sorting office, to the right sorting office, and to the wrong sorting office again. Now, 10 days later, the item is at the wrong sorting office again. I asked for a refund and for the order to be cancelled, as I have bought CBD from elsewhere now, and was told the item would definitely be delivered by yesterday or today. It has still not been received and has now been sent back to the wrong sorting office. My latest email to Just CBD has been ignored. Most people who order CBD do not want to be waiting over 10 days to receive it. I am not a great fan of amazon, but at least if there is a problem receiving an order, they either arrange a replacement to be sent or a refund. If I dont get my product in the next few days I will just arrange a charge back via my card provider. I will not be using this company again.

September 27, 2023
Unprompted review
JustCBD logo

Reply from JustCBD

Good Day , you are responding to US website not the UK website trust pilot. I have informed our manager in UK of the problem he said he will be reaching out today

Rated 5 out of 5 stars

Ordered 2 just CBD disposable vapes…

Ordered 2 just CBD disposable vapes (sour diesel and pineapple express 2ml 1500 puff). They weren't the devices that were shown on the box! Only half full of liquid and definitely not the 2ml liquid as advertised. Won't charge! After 3 hours they still flashed red! Emailed customer support twice and no response 4 days later.

RECENT UPDATE, a member of the team reached out to us over the review and was confused. They hadn't received our emails about the product and had no idea about the problems. It appears that our complaints had been sent to JUSTCBD.net which is the company's American counterpart and they don't reply to overseas messages. I have no idea how this has happened but it seems more an error on our part. The representative understood the problems with the products and rectified the issues immediately. OUR FAITH IS RESTORED!! MANY THANKS JUSTCBDUK

September 11, 2023
Unprompted review
Rated 4 out of 5 stars

Justcbdstore.uk

Justcbdstore.uk - Ordered quite a few disposable cbd vapes within the past few months and they always arrive leaking from the button but they are still usable. However my most recent order has arrived leaking and not working and i have not received a response after contacting them on whatsapp and email (the website states 1-2 hours)

Edit: Was contacted with a refund.

May 15, 2023
Unprompted review
JustCBD logo

Reply from JustCBD

Good Day

I am sorry about the battery issue. We are getting new batteries that have less of leaking problems. These leaking problems happen due to our manufacture in the USA. Then ship this to the UK. The air pressure from the plane flight causes the liquid to expand and push out the seal on this battery.

I will have UK customer service contact you to refund these defective products or ship you replacements for free.

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