While I appreciate JustFab’s product and service. I have observed a significant increase in their prices. Furthermore, the introduction of a shipping fee is an unfortunate development. I sincerely hop... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
The quality and the style of shoes really can use a more updated selection to trending styles and to live up to the 50 charge it's discouraging sending so much when you clearly see the actual cost for... See more
The prices have really gone up, I used to be able to buy a pair of boots for $39 including shipping. Now I am paying $49 and $15 in extra charges. I am going to cancel my subscription
Company replied
The fit is acceptable, though not very consistent. Some areas feel slightly loose. It's alright
Company details
About JustFab US
Written by the company
JustFab is the leading fashion-subscription ecommerce site and lifestyle fashion brand that offers members an engaging and personalized shopping experience.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and customized selection of shoes, handbags, jewelry and denim. Members have exclusive access to fashion tips and content, clickable style boards to shop complete outfits and the team of JustFab fashion consultants for expert advice.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and customized selection of shoes, handbags, jewelry and denim. Members have exclusive access to fashion tips and content, clickable style boards to shop complete outfits and the team of JustFab fashion consultants for expert advice.
Contact info
800 Apollo St, 90245, El Segundo, CA, United States
- 866-337-0906
- justfab.com
3.4
Average
27K reviews
Replied to 37% of negative reviews
Typically replies within 24 hours
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Got a great pair of boots and they have…
Got a great pair of boots and they have some of the best cushioning I have ever experienced and built very well
March 25, 2025
They sometimes have good shoes.
I just don't like a lot of the clothes. They seem cheap.
April 9, 2025
Reply from JustFab US
Hello Selena,
Thank you for writing us a review. We truly appreciate you sharing your thoughts with us. We're really sorry to hear that the styles and quality haven’t met your expectations. That’s definitely not the experience we want you to have. Your feedback is important to us, as is your satisfaction. Our Member Services Team will email you shortly to assist you.
Best,
Chad
I couldn't place my order reached out…
I couldn't place my order reached out for help with no solution that I didn't already tried.
April 5, 2025
Reply from JustFab US
Hi Aretha,
We're truly sorry to hear about the trouble you've had with placing your order, and we completely understand how frustrating it can be to not receive the support you were hoping for. We strive to provide effective solutions and assistance, and it's clear we missed the mark this time. Our Member Services Team will be contacting you right away.
Best,
Kim
Misleading Promises, No Reminder Emails, and Expired Credits!
I’ve been a VIP member with JustFab since 2019 and had five credits expire without receiving the promised reminder emails. Their July 2023 membership update clearly stated that reminder emails would be sent 3 months before expiration — yet I never received a single one.
I contacted customer service multiple times, and even escalated the issue through BBB and FTC complaints. The responses I received were robotic and dismissive, repeating the same policy lines without addressing the fact that they failed to deliver on their own written promises. When asked for proof that reminder emails were sent, they provided none.
To make it worse, I still have one remaining credit expiring in March, and again — no reminder.
This feels like a deceptive practice designed to let credits expire and profit off unused funds. If you're considering becoming a VIP member, think twice before trusting JustFab’s policies or communication.
Update 04-07-2025 (in response to company reply):
Thank you for your response. I have already submitted my account details through the BBB complaint #23005774. Despite your earlier promises, no resolution has been offered. I still have not received any of the reminder emails you claim were sent. I'm disappointed that the issue has been dragged on for months without results. Please do better for your long-time customers.
Second Update (in response to your direct email):
Thank you for your reply, Zeth — but unfortunately, nothing has changed.
JustFab still refuses to reinstate or refund the expired credits, even though I never received the promised email reminders before expiration. Despite multiple formal requests (through BBB, FTC, and direct contact), the company has not provided any proof that these reminder emails were ever sent.
Instead, I continue to receive generic responses repeating their policy, without addressing the lack of communication that caused this issue in the first place. Telling me I can downgrade my account now does nothing to resolve the fact that I lost money due to a broken promise in writing ("we'll start reminding you 3 months before expiration").
At this point, it's clear the company is more interested in protecting their policy than actually helping customers who trusted their word. I remain extremely disappointed, and I do not consider this issue resolved.
January 29, 2025
Unprompted review
Reply from JustFab US
Hello Savithra,
We’re truly sorry that you feel this situation has continued without resolution, and we understand your frustration. We completely recognize how disappointing it is to have not received the promised email reminders and to feel that your concerns have been overlooked despite multiple requests. It’s unacceptable that our responses have focused on policy rather than addressing the core issue of lack of communication and the resulting loss of credits. We understand your disappointment. Our Member Services Team has already emailed you. Please respond to the email for further assistance.
Best,
Zeth
Unable to reset my password
Unable to reset my password. Called Just Fab for assistance, Received help in resetting my password and now I am able to place my order. Thanks for Great Customer Service.
March 4, 2025
The shoes I purchased was on sale for…
The shoes I purchased was on sale for $17.48 and I used Afterpay and I was charged the full price instead of the clearance price and would like to know why charged the full price instead of sale price.?
February 4, 2025
Reply from JustFab US
Hello Dorothy,
Thank you for reaching out and bringing this to our attention. We’re really sorry to hear about the pricing issue with your order, and we completely understand how frustrating this must be. It's certainly not the experience we want for you. Member satisfaction is always our number one priority. Our Member Services Team will be contacting you right away.
Best,
Chad
I’ve been with Justfab for over 4 years…
I’ve been with Justfab for over 4 years now, and I love them. Being able to skip months when I need to, helps out financially. Quality products and great customer service!
April 1, 2025
GREAT Service Super Great service and Super Great…
Super Great service and Super Great items, Looking forward to receiving them.
January 4, 2025
Love the quality and flexibility of the…
Love the quality and flexibility of the program
March 31, 2025
I bought my items ans I payed for…
I bought my items ans I payed for extra shipping so I can get my merchandise earlier and now I getting my items I 2 different shipping not fair ! The order said that I would get my merchandise at the same time ! Shipping extra money is miss leading very unhappy customer at this time not happy
March 21, 2025
Unprompted review
Reply from JustFab US
Hello Pam,
It is with great regret that we received your feedback regarding our shipping policy. I apologize for the inconvenience caused by the slow shipping. We understand how important timely delivery is. I would really like to hear more about your experience so that I can make sure we’re on the same page to better assist you. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
First Impressions
I was pleasantly surprised with the diversity of shoe selection in the website. The first time discounts made for a great deal and first impression.
March 19, 2025
My experience was very easy and helped…
My experience was very easy and helped save money too, thank you!!
March 19, 2025
The items listed were for 15.00
The items listed were for 15.00, how did my total ended up being 87.00 dollars.Iam VIP member.
March 17, 2025
Reply from JustFab US
Hello Shkigale,
It is with great regret that we received your feedback regarding the prices of the items we have. That’s frustrating! If the items were listed as $15, there’s no reason your total should have jumped to $87, especially as a VIP member. I would really like to hear more about your experience so that I can make sure we’re on the same page to better assist you. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
easy to use my credit
March 15, 2025
Hi I used my OVER 10,000 POINTS FOR AN…
Hi I used my OVER 10,000 POINTS FOR AN ADDITIONAL 30 $ OFF THE REMAILING 88 $ DOLLARS OWED yOU TOOK THE POINTS BUT FAILED TO APPLY THE 30 MINUS AND I STILL PAID THE 88 . WHY/
WARMEST REGARDS MICHELLE DREW
March 14, 2025
Reply from JustFab US
Hi Michelle,
We sincerely apologize for the inconvenience and frustration this has caused. We completely understand how upsetting it must be to see your points used but not applied to the discount as expected. This is certainly not the experience we want for our members. Our Member Services Team will be contacting you right away.
Best,
Kim
The website is very easy to access
The website is very easy to access. On hand merchandise is plenty and you can choose from multiple colors. I enjoy shopping on the site.
March 13, 2025
Reply from JustFab US
Hello Kimberly,
It is with great regret that we received your feedback regarding your purchase. We’re sorry for the unexpected price change on your order. That’s definitely frustrating, and we understand how important it is for pricing to be clear and consistent. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I paid $50 for a membership but you only let me use $20 of it!!!
You charged me a VIP monthly charge of $49.95 but then only allowed me to use that $50 credit on a pair of $20 sneakers and took away the rest of the credits!!!!!!
March 12, 2025
Reply from JustFab US
Hello Elisha,
Thank you for reaching out regarding the VIP credit usage. We understand how frustrating this situation would be. Our goal is always to ensure our VIP members have a great experience, and we regret that this has not been the case for you. We’ll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
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