I paid for a four week plan to find that once you get into the app you have only paid for access to look around. You answer another bunch of questions and then should pay another bigger amount to get... See more
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See what reviewers are saying
I was charged £49.79 for two separate plans (ByeByeBelly and Home Pilates) despite only intending to try a trial version. I reached out to cancel and request a refund within 24 hours of the charge... See more
Selected couch/bed based exercise as I am very unfit at present. All the exercises require a yoga mat or standing. There are no modifications for any of the exercises, most of which are not beginner-l... See more
Loving this app, great for building confidence & getting started with exercise again. Yes, paid the annual subscription but feel it's good value. After several life hiccups have allowed myself to beco... See more
Company details
Written by the company
JustFit: Lazy Workout is a fitness application designed to make exercise more accessible and convenient for individuals with busy lifestyles. It offers personalized workout plans and quick, easy exercises that can be integrated into daily routines. 🏋️ Features: - Personalized Workout Plans based on individual fitness levels and goals. - Diverse exercises targeting different muscle groups. - Progress Tracking Tool to monitor performance and achievements. - Customizable Workout Plans to suit individual preferences. - JustFit App syncs with fitness tracking wearables. - Offline Access is possible. You can workout anytime, anywhere, without internet dependency. - JustFit connects you with other users for motivation and accountability. - Nutritional guidance and meal planning for holistic health support. 🍏 Benefits: - Fits into busy schedules with quick, efficient workouts. - Encourages consistency with progress tracking and community support. - Adaptable to various fitness levels and environments. - Promotes overall well-being through regular exercise and nutrition. - Affordable alternative to traditional gym memberships. 📧 Feedback Center: https://justfitweb.zendesk.com/
Contact info
9 Straits View, West Tower, Marina One, 018937, Singapore, Singapore
- service_web@support.justfit.app
- justfit.app
I signed up for it under the condition…
I signed up for it under the condition of 7 days free trial. Also, I ticked the box for shoulder injury. The app is advising exercises with heavy use of shoulder movements!
I canceled, but it is telling me the end date is over a year??!
No place anywhere for questions and comments.
Very general routines and not suitable for people with injuries and above 60 years of age.
According to EU law, one can decide to reverse a purchase within period of 14 days. This I could not find anywhere in the app.
I want my money back!
July 6, 2024
Unprompted review
Reply from Justfit
Hi Aneta, we apologize for the delayed response. Could you please submit a request for a refund to us here: https://justfitweb.zendesk.com/hc/en-us/requests/new? Please also include screenshots that may be relevant such as the billing charges.
Our support team will assist you as soon as possible. Thank you and we would like to once again apologize for any inconvenience caused.
Kind regards,
JustFit
If I could give this 0 stars I would
If I could give this 0 stars I would. Total misrepresentation of what you get. Furthermore ... I signed up for monthly subscription (so I could give it a fair trial) but was charged for a full year's subscription after free trial expired. When you sign up it says 'cancel any time from the app' - well that's a lie too. Their website is useless ... search for support, an FAQ link comes up and all it does is bring you to the 'neverending scroll' homepage. Don't bother with this - it's a boarderline scam.
July 5, 2024
Unprompted review
Reply from Justfit
Hi CA, we apologize for the delayed response. We understand how frustrating it may have been to have been charged while it was a trial. We advise you to submit a refund request to us here: https://justfitweb.zendesk.com/hc/en-us/requests/new along with any screenshots that you may have.
Our support team will do their best to assist you on this issue.
Once again, we apologize for the bad experience and we will take note of your feedback in improving web experience.
Regards,
JustFit
I canceled before my free trial was up…
I canceled before my free trial was up and was still charged for a 1 year subscription which was not even the one I selected tried several times to contact someone with no luck contacted Apple they said I have to contact you
This is very bad business why offer a free trial if it's not free because you can't cancel
Also my bank card was hacked twice from this app
June 8, 2024
Unprompted review
Reply from Justfit
Hi Sandy, we're sorry to hear about the bad experience that you had.
Could you please submit a request to us here: https://justfitweb.zendesk.com/hc/en-us/requests/new. Our support team will assist you with refunds. Do also include any relevant screenshots that you may have.
Kind regards,
JustFit
I to tried to cancel after 1 yr and…
I to tried to cancel after 1 yr and only used 3 times , due to ill health , first I had a response understanding, then see they took the money from my account for another yr , I am beyond stressed, trying to find a way to contact them took me forever , I WOULD NEVER RECOMMEND A COMPANY YOU FIND HARD TO GET IN TOUCH WITH OR RESOLVE YOUR PROBLEM .. PLEASE CHECK REVIEWS FIRST .. I WISH I HAD
June 25, 2024
Unprompted review
Reply from Justfit
Hi Beverley, thank you for bringing this matter to our attention. Could you please submit a request to us here https://justfitweb.zendesk.com/hc/en-us/requests/new, if you believe that you were wrongly charged. Please also ensure that you have canceled your subscription through the App Store or Google Play.
We are very sorry for any inconvenience.
Kind regards,
JustFit
Very disappointed
I reviewed this product 20th June and Just Fit said they would refund me. I've emailed them twice with the details they requested and still haven't heard anything from them, including still no receipt of refund. Very disappointed with this company 😕
June 20, 2024
Unprompted review
Reply from Justfit
Hi Julie, thank you for leaving us a review. Unfortunately, we are unable to find any previous reviews that you have made on Trustpilot or on our social media pages. We have requested further information from you on this issue.
Kind Regards,
JustFit
workout in bed is amazing
I kind of enjoy doing workouts in bed when I don't have to leave at all.
June 5, 2024
I registered for the free plan ad…
I registered for the free plan ad advertised. I enjoyed my first 3 days, but I can't log in to day 4 without making a purchase. I can't afford to make a purchase. I would like to be able to keep doing these exercises for free.
June 28, 2024
Unprompted review
Reply from Justfit
Hi Sharon, thank you for letting us know. Unfortunately, to access the full features of our app, you will have to pay for a subscription. We want to encourage our users to experience a fully personalized approach to our workouts (through custom workout programs, plans, and recommendations).
We understand that you may not be able to purchase a subscription for whatever reasons that you may have. Perhaps, an alternative that you can consider would be our website here: https://justfit.app/workouts/. There are some free resources that we provide on the page.
We hope this helps! We apologize for any inconvenience that you may have faced.
Regards,
JustFit Team
Waste of money
I tried to do the first exercise set, but as a complete beginner the app didn't show how to actually DO any of the exercises, I tried to cancel subscription but I'm signed up for a year and Google play won't give me a refund. I had uninstalled the app so tried to reinstall it seeing as I've paid for it but its asking for account details, which I was never asked to set up, now I'm £29.49 out of pocket with no app to try and work out the exercises 😢. Very very disappointed 😞
June 10, 2024
Unprompted review
Reply from Justfit
Hey Julie, we are sorry to hear about the problem that you are facing.
Regarding the issue that you are facing about not being able to access your account even after paying, could you please submit a technical support request to us here: https://justfitweb.zendesk.com/hc/en-us/requests/new
Also, include any screenshots of the payment/charges made to your card. Our support team will help you on this as soon as possible. If you'd like to request a refund, you may also do it on the same request form.
Once again, we apologize for the unpleasant experience and any inconvenience this may have caused.
Kind regards,
JustFit Team
It’s a con
I went on the app and was going to try the 7 day free trial. But instantly took £39.99. Can’t seem to get my money back
June 20, 2024
Unprompted review
Reply from Justfit
Hi Emma, thank you for letting us know about this. We are sorry for the bad experience that you had with our app. Could you please submit a refund request to us here: https://justfitweb.zendesk.com/hc/en-us/requests/new
along with any relevant screenshots that you might have of the charges.
Our support team will assist you with this as soon as possible.
Regards,
JustFit Team
I got charged 40 dollars for the Vip…
I got charged 40 dollars for the Vip yearly and then 2 weeks later I got charged 32 dollars for the Vip yearly. Is this right? I don't understand.
June 17, 2024
Unprompted review
Reply from Justfit
Hi Jessica, thank you for bringing this to our attention. Could you please submit a request for a refund if you had not purchased the subscription or if you believed you were double charged. Here is the link to do so: https://justfitweb.zendesk.com/hc/en-us/requests/new
You may also submit any relevant screenshots in the request. Thank you and we sincerely apologize for the inconvenience caused.
Regards,
JustFit
I started the just fit program and…
I started the just fit program and enjoy it very much, however, I am trying to do day nine but I can't access the workout because of these ridiculous adds. I'm already signed on for 1 year so how the he'll do I get these flipping ads off my phone!? If I don't get any answers and this oroblem is not resolved by end of day, I'm canceling my subscription.
Disappointed customer
June 9, 2024
Unprompted review
Reply from Justfit
Hi Veronica, thank you for sharing. First of all, we would like to apologize for the delayed response. Secondly, we are extremely sorry about the ad issues that you are facing.
Could you please submit a request to us at https://justfitweb.zendesk.com/hc/en-us/requests/new for Technical Support with any relevant screenshots that you may have? Our support team will rectify this issue for you as soon as possible.
If you do decide to cancel your subscription, you may proceed to do so via the App Store or Google Play. Once again, we would like to apologize for the bad experience and for any inconvenience caused.
Sincerely,
JustFit Team
Signed up for free trial
Signed up for free trial, it took all my money and I never wanted it as didn’t like almost immediately. I am so cross as no way of gettting money back. Total scam.
February 26, 2024
Unprompted review
Reply from Justfit
Hi Jennifer, first, we would like to apologize for the delayed response.
Secondly, we would also like to apologize for the frustrating experience that you had. We understand how shocking it must have been to have been charged despite it being a free trial.
Could you please submit a refund request to us here: https://justfitweb.zendesk.com/hc/en-us/requests/new. Please also describe the issue in as much details as you can along with any relevant screenshots that you have of the charges. Our support team will assist you on this as soon as they are able to.
We apologize for the inconvenience caused.
Regards,
JustFit
refund not received as promised
Hi, I installed the app to try the free 7 days on 22 May, and $74 WAS DEBITED from my account that day. I unsubscribed the 3rd day and have still not received my refund.
May 25, 2024
Unprompted review
Reply from Justfit
Hi Tessy, thank you for bringing this matter to our attention. We are sorry to hear about the issue of being charged while you were on our 7-day trial. We understand how frustrating and upsetting the situation has been.
Could you please submit a request for refund at https://justfitweb.zendesk.com/hc/en-us/requests/new? Do include any relevant screenshots that you may have. Our support team will get back to you as soon as possible.
Once again, we are extremely sorry for the upsetting experience you've had.
Kind regards,
JustFit Team
I love the app
I love the app. I haven't worked out in a while and this is helping me get back into it.
June 2, 2024
Unprompted review
I downloaded for the free 7 days and…
I downloaded for the free 7 days and then you take the money saying it won’t be taken and when I cancel and delete as I don’t want it, in a few hours from downloading you won’t refund!! Disgusting! Do not be fooled by this company! You also get redirected when you look at the menus to another app, where you get a ‘free’ week and no money will be taken and won’t refund!!!! I will be posting on Trustpilot, twitte and instagram to warn people of your shoddy business and disgusting tactics saying you won’t take money now so you have time to decide if you want it and then you take the money and won’t refund! i want my refund back. jhow wouldx you just tqake a subscription for whole year when i just signed for a free trial
May 31, 2024
Unprompted review
Justfit is Great
I love using this App to restore my flexibility and strength after years of paying gym fees and never going. I've been going 109 days now and no I haven't lost much weight but I have no sciatica or neck pain now. Bladder control is way better. Feeling better than i have for years.
I'm recommending to friends
May 30, 2024
Unprompted review
Reply from Justfit
Hi Sue, thank you for giving us good feedback! We are glad that our app has allowed you to achieve the results that you want. Let us know how else we can improve under 'user experience feedback' https://justfitweb.zendesk.com/hc/en-us/requests/new. We would love to hear more!
We hope that you will continue to have a pleasant experience with us.
Kind regards,
JustFit
This app is advertised as free
This app is advertised as free, but it’s not free.
Why does this company say something is free when that’s a lie?
May 28, 2024
Unprompted review
Reply from Justfit
Hi Deborah, thank you for sharing this feedback.
To address this issue, our app is on a subscription basis. However, we do offer a free trial for 7 days where you will be able to explore all our in-app functions including premium contents.
If you have any feedback, do let us know by submitting a request. We sincerely apologize for any inconvenience caused.
Kind regards,
JustFit
Don’t waste your money
I also joined with expectations of at least trying it for 7 days. That never happened. I would have canceled it. App is full of glitches. Also extremely repetitive. I have been doing this for close to 5 months and exercises are always the same with very slight variations. Sometimes they will do one exercise with one leg then skip the other. I have tried some of the different offerings on the site and same exercises! Plus that music is extremely irritating and also repetitive. They also make false promises on their ads that you will lose all kinds of weight quickly. I haven’t lost a pound after so many months. These workouts are supposed to be custom tailored for individuals. Not so. I am 64 with several injuries. Nothing has been taken into consideration. They ask very few questions so how can these be customized? Fortunately I have enough experience to modify so that I don’t injure myself as many have. I have paid for 1 year so I will continue to use it but I don’t intend to ever renew. Don’t waste your money. I’m sure you can do better on YouTube for free.
May 27, 2024
Unprompted review
Reply from Justfit
Hi Anniem, thank you for sharing your experience.
First off, we would like to sincerely apologize for the unpleasant experience. We are in the midst of improving on our programs and offering a more personalized experience for our users.
With regards to the app glitches that you are facing, could you please let us know by submitting a request under 'technical support' here: https://justfitweb.zendesk.com/hc/en-us/requests/new. Sometimes, this issues may have been missed by our team. Rest assured that our support team will strive to respond as soon as possible.
We completely understand your decision to not renew with us at the moment. But we do hope that you may consider us again sometime in the future. Once again, we are sorry for any inconvenience caused.
Kind regards,
JustFit
Great nutrition advices to be found in…
Great nutrition advices to be found in this app along with great workouts. The only thing I wish is that there were even more workout challenges to follow.
May 15, 2024
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