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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the prompt and efficient delivery of products. Many people highlight the high quality of the items received, from instruments to sheet music, and appreciate the ease of the ordering process. The helpfulness and friendliness of the staff are also frequently mentioned, contributing to a positive overall experience. However, some customers also noted occasional issues, such as a six-month wait for a back-ordered item. A few people experienced technical glitches when trying to place orders online, requiring them to switch browsers to complete their purchase.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently report that items are delivered... See more

Service

Customers consistently report positive experiences with the service. Many reviewers highlight the excellent,... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speedy delivery,... See more

Order

Clients share positive opinions on order. Many customers praise the easy, efficient, and speedy ordering... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the products for being... See more

Based on these reviews

Rated 5 out of 5 stars

I have dealt with Just Flutes for years and I received the same excellent service once again. I mistakenly ordered the siver flute key pendant twice, after notification of restocking. They kindly qu... See more

Rated 5 out of 5 stars

Excellent service. The item arrived with a minor problem which the team agreed could be fixed by a local flute expert rather than a return to the workshop in Croydon, saving time and money. The instru... See more

Rated 5 out of 5 stars

Ordered two recorders: they arrived very promptly, and well packed. I was delighted with one of them, but the other - no fault of the seller - was not at all good. However, it did mean I had to u... See more

Rated 5 out of 5 stars

After advise from people on Flute Forum took the plunge and bought a Trevor James 10X rather than the 5X and have not been disappointed. Am new to flute and quality is very good for price point an... See more


Company details

  1. Musical Instrument Store

Written by the company

The UK's leading flute specialist. Estabnlished in 1985, Just Flutes has been the professional's go-to for flute music, instruments, repairs and accessories. Croydon, South London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Rated 5 out of 5 stars

Ordered two recorders - excellent service, and efficient return process

Ordered two recorders: they arrived very promptly, and well packed.

I was delighted with one of them, but the other - no fault of the seller - was not at all good. However, it did mean I had to use their return process, which was very efficient.

An email arrived with a pre-paid postage address label, I packed the defective item and mailed it, and a refund was made promptly after they received it.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Trevor James 10X

After advise from people on Flute Forum took the plunge and bought a Trevor James 10X rather than the 5X and have not been disappointed. Am new to flute and quality is very good for price point and plays very well - when I can get a clean note that is :)
Also bought the thumb port which is a must for me as helps hold flute securely in right position.
Loving learning to play a new instrument at 67
Excellent service as well from Just Flutes

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

All retailers should be like this.

This review concerns 2 recent purchases: a tenor saxophone and a sax neckstrap. Both transactions were straightforward and both purchases were competitively priced and very good value. Delivery of both was prompt and communications with justflutes was very good. I've been a justflutes customer for some years now - the service is always exceptionally good. I recommend this retailer.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Quality instruments.

Website easy to use and gives good information about the products. The instruments and supporting goods for sale are top quality.

May 17, 2025
Unprompted review
Rated 3 out of 5 stars

Delay on back order

Just flutes normally provide an excellent service, however on this occasion there was a six month wait for a back order which was in fact a silver pendant as a Birthday present. Too long!

July 1, 2025
Unprompted review

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