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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the prompt and efficient delivery of products. Many people highlight the high quality of the items received, from instruments to sheet music, and appreciate the ease of the ordering process. The helpfulness and friendliness of the staff are also frequently mentioned, contributing to a positive overall experience. However, some customers also noted occasional issues, such as a six-month wait for a back-ordered item. A few people experienced technical glitches when trying to place orders online, requiring them to switch browsers to complete their purchase.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently report that items are delivered... See more

Service

Customers consistently report positive experiences with the service. Many reviewers highlight the excellent,... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speedy delivery,... See more

Order

Clients share positive opinions on order. Many customers praise the easy, efficient, and speedy ordering... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the products for being... See more

Based on these reviews

Rated 5 out of 5 stars

I have dealt with Just Flutes for years and I received the same excellent service once again. I mistakenly ordered the siver flute key pendant twice, after notification of restocking. They kindly qu... See more

Rated 5 out of 5 stars

Excellent service. The item arrived with a minor problem which the team agreed could be fixed by a local flute expert rather than a return to the workshop in Croydon, saving time and money. The instru... See more

Rated 5 out of 5 stars

Ordered two recorders: they arrived very promptly, and well packed. I was delighted with one of them, but the other - no fault of the seller - was not at all good. However, it did mean I had to u... See more

Rated 5 out of 5 stars

After advise from people on Flute Forum took the plunge and bought a Trevor James 10X rather than the 5X and have not been disappointed. Am new to flute and quality is very good for price point an... See more


Company details

  1. Musical Instrument Store

Written by the company

The UK's leading flute specialist. Estabnlished in 1985, Just Flutes has been the professional's go-to for flute music, instruments, repairs and accessories. Croydon, South London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Product delivered efficiently.

Product delivered efficiently.
The product, (a sax strap) was competitively priced, ordering was easy, and product arrived in good condition. The courier provided information on the delivery timetable

November 23, 2023
Unprompted review
Rated 5 out of 5 stars

Good and reliable…

Ive now ordered several items through Just Flutes (including a flute). I’ve found both delivery and returns to be completely reliable. Also you can get hold of a person if you need to rather than annoying chat bots which don’t answer your question. I shall continue to purchase music etc through them.

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Item I required was in stock and delivered quickly. Very competitively priced too

October 11, 2023
Unprompted review
Rated 5 out of 5 stars

Bought a Glenluce Wexford Alto A…

Bought a Glenluce Wexford Alto A whistle from Just Flutes - very few places sell this instrument and Just Flutes were a lot cheaper and the option of free delivery - I paid a little extra and was to receive it by 4pm the following day - it arrived at 11am

Very impressed

September 6, 2023
Unprompted review
Rated 5 out of 5 stars

Simple to order

Simple to order, good price (if plastic reeds are really a good price?). But they are cheaper than many other sellers. Order accepted and arrived on time with no fuss. Thank you

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Happy with service.

Website was easy to use. Order arrived quickly and was securely packaged. Item exactly as advertised. Very happy with my purchase.

July 20, 2023
Unprompted review
Rated 1 out of 5 stars

Atrocious service

Having ordered a clarinet for £3000 on the website, I telephoned to check it was definitely in stock and was advised it was in the workshop and would be sent out the following day. I was then telephoned a day later to advise me that it was not in stock and would take a time to order. I enquired 5 days prior to this to regarding a test play and was informed it was in stock. - lucky I didn't waste my time travelling to Just Fluters! Despite all this, the money was taken from my account and I had to telephone to request a refund. Honestly, I despair. Such a totally unprofessional service and there have been previous issues of a similar nature with reeds over the past 18 months. Go to Howarths of London instead - they are highly knowledgable and very helpful.

July 25, 2023
Unprompted review
Rated 5 out of 5 stars

No fuss service

Ordered some sheet music for my son, Delivered promptly and in top condition. Great service 5 star all the way

June 23, 2023
Unprompted review

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