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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the prompt and efficient delivery of products. Many people highlight the high quality of the items received, from instruments to sheet music, and appreciate the ease of the ordering process. The helpfulness and friendliness of the staff are also frequently mentioned, contributing to a positive overall experience. However, some customers also noted occasional issues, such as a six-month wait for a back-ordered item. A few people experienced technical glitches when trying to place orders online, requiring them to switch browsers to complete their purchase.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently report that items are delivered... See more

Service

Customers consistently report positive experiences with the service. Many reviewers highlight the excellent,... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speedy delivery,... See more

Order

Clients share positive opinions on order. Many customers praise the easy, efficient, and speedy ordering... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the products for being... See more

Based on these reviews

Rated 5 out of 5 stars

I have dealt with Just Flutes for years and I received the same excellent service once again. I mistakenly ordered the siver flute key pendant twice, after notification of restocking. They kindly qu... See more

Rated 5 out of 5 stars

Excellent service. The item arrived with a minor problem which the team agreed could be fixed by a local flute expert rather than a return to the workshop in Croydon, saving time and money. The instru... See more

Rated 5 out of 5 stars

Ordered two recorders: they arrived very promptly, and well packed. I was delighted with one of them, but the other - no fault of the seller - was not at all good. However, it did mean I had to u... See more

Rated 5 out of 5 stars

After advise from people on Flute Forum took the plunge and bought a Trevor James 10X rather than the 5X and have not been disappointed. Am new to flute and quality is very good for price point an... See more


Company details

  1. Musical Instrument Store

Written by the company

The UK's leading flute specialist. Estabnlished in 1985, Just Flutes has been the professional's go-to for flute music, instruments, repairs and accessories. Croydon, South London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Rated 5 out of 5 stars

First class customer service

Just Flutes went above and beyond to deliver time critical goods in a timely fashion. Excellent customer service from Becca (friendly, polite, efficient, great communication). Thank you !

May 15, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

The service I received from Just Flutes was second to none. My instrument was broken and I rang for a new Piccolo at about 10.30 and received it by DPD 24 hours later. The assistant who answered my query was polite and helpful and promised to get the instrument to me as quickly as possible - she did it! Thank you. Incidentally I am also very pleased with the Yamaha YPC-32 that I ordered.

April 27, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service - I ordered a couple of products then had another think and ordered another, and Just Flutes were able to combine them and refund me for the postage (which I hadn’t expected). Most impressed - and the kazoos arrived well packaged and good quality. Many thanks- recommended seller.

March 18, 2023
Unprompted review
Rated 1 out of 5 stars

Purchased a Buffet Crampon Festival…

Purchased a Buffet Crampon Festival clarinet. Pre-Sale Setup agreement on the purchasing website also it’s been confirmed on the phone conversation agreed that the clarinet comes with Pre-sale Setup where the clarinet will be playable when received. However clarinet received without any setup service, the tone holes are not closed properly, bridge key not in right position and crow’s foot not working properly. Clarinet not playable as agreed at all.

Email sent without any feedback for ten days long. Clarinet need to send to the local technician for service by own cost finally.

March 9, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I recently bought a book a jazz pieces for alto recorder. The service I received from Just Flutes was excellent: prompt delivery, product as described, excellent customer follow-up. I shall certainly return to the company when I am looking for additional challenging pieces.

March 24, 2023
Unprompted review
Rated 5 out of 5 stars

found my new go-to company

When my regular supplier for music bits and pieces closed down I was at a bit of a loss for where to go instead. Just Flutes were an excellent replacement. The website is easily navigable and gives all the info i needed. Prices fine. Delivery on time. No problems. Have since heard from fellow musicians that they also use them.

February 28, 2023
Unprompted review
Rated 5 out of 5 stars

Dependable supplier

Great service, as always. The music arrived within the expected time-frame, well packed and in perfect condition. Occasionally the postman will try to force a large envelope through our letterbox by bending (it must be difficult since the envelopes are very strong!) so I wonder whether it might be worth adding a 'Do not bend' sticker to the envelopes?

February 15, 2023
Unprompted review

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