justgrandgifts.com Reviews 

49
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Ordered 5 Christmas calendars for the children. Delivery said the 1st of December, the 3rd at the latest ( wouldn’t of ordered if any longer). Items finally arrived 17th of December. Kept emailing and... See more

Rated 5 out of 5 stars

Necklace arrived in a timely matter and it was absolutely beautiful! Very pleased and I’m sure my granddaughter will love it. Thank you for making this purchase easy.

Rated 3 out of 5 stars

I called and called. NEVER got a call back. Order was in error. Wanted to purchased 2 maghogny bo sea because I received 2 traditional boxes but received one. Need the maghogny ones so I could change... See more


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3.7

Average

TrustScore 3.5 out of 5

49 reviews

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3.7

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(49)

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Rated 3 out of 5 stars

The product is beautiful

The product is beautiful, but it took a long time to arrive.

March 13, 2021
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Reply from justgrandgifts.com

Thank you for the review, Caorle! We're sorry it took a while to arrive - shipping to the UK is taking a few weeks at the moment due to courier delivery speed/COVID-19, but we are looking at ways to speed this up in the coming weeks! :)

Rated 1 out of 5 stars

Where is my order?

March 9, 2021
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Reply from justgrandgifts.com

Hey Doug! I've just looked up your order - it's showing as delivered on March 15. If you have any further issues, please send an email to hello@justgrandgifts.com :)

Rated 5 out of 5 stars

Good quality items

Good quality items. They make beautiful gifts for the grandkids. Very pleased with the items.

March 3, 2021
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Reply from justgrandgifts.com

Thanks Carol! Glad you like the items :)

Rated 3 out of 5 stars

Took s while to arrive

Took s while to arrive. OK. Much smaller than expected.

March 1, 2021
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Reply from justgrandgifts.com

Hey Lola! I've just checked your order and it took 5 days to be delivered which is within the expected delivery time frame given on our site. I'm sorry to hear you were unhappy with the size - the dimensions can be found on the product page. Hope this helps! :)

Rated 5 out of 5 stars

Great quality

Great quality! My grandson loved it!

February 10, 2021
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Reply from justgrandgifts.com

Great to hear, Connie! We're hoping to introduce more items for grandsons in the near future. :)

Rated 1 out of 5 stars

Order 3724

This is my first time ordering with this company and my last. I'm very disappointed. I placed my order before Christmas and have not received it. I have sent several emails and no response. I have paid for this and would like to know when I will be receiving it.
Thank you.
Patty

January 12, 2021
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Reply from justgrandgifts.com

Hey Patty! Thanks for your review. I'm sorry this didn't reach you before Christmas, but as the order was placed on December 22 it was too close for us to guarantee delivery in time. I can see it looked like your original order was lost in transit, so we re-sent the necklace to you. However, I can now see both have been successfully delivered to you. I hope you're happy with the items! :)

Rated 1 out of 5 stars

I ordered 5 necklaces got 10 billed for…

I ordered 5 necklaces got 10 billed for $500. Trying to fix this no return info in package and no response to my email telephone number 406-868-1352

January 10, 2021
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Reply from justgrandgifts.com

Hey Connie! Sorry to hear this. Yes, I can see you placed an order for 10 necklaces. If you would like to return any of them, please send an email to hello@justgrandgifts.com so we can get this sorted for you :)

Rated 5 out of 5 stars

it is beautiful and you delivered it…

it is beautiful and you delivered it that means alot I have ordered other things and one item I ordered nov 14 and still don't have it not your company so thank you

January 8, 2021
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Reply from justgrandgifts.com

So happy to hear that, Deborah! Thanks for the lovely review :)

Rated 1 out of 5 stars

I haven't received my orders yet so…

I haven't received my orders yet so that is why it is so low. I wanted them for Christmas but I had to give them money instead.

January 2, 2021
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Reply from justgrandgifts.com

Sorry to hear that, Geraldine - shipping has been taking a little longer to reach the UK due to slower courier delivery times and COVID-19. I can see the necklaces were delivered in January - hopefully you are still able to give these to your granddaughters as gifts! :)

Rated 1 out of 5 stars

As of today I have still not received…

As of today I have still not received my order which was due prior to Christmas. I have sent three emails to your customer service department and still have not heard back from anyone. Hopefully this email will get some response. Thank you

January 1, 2021
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Reply from justgrandgifts.com

Hey Joanna! I'm sorry this didn't reach you in time for Christmas, I can see it was delivered on January 2. Apologies - the US postal service was pretty backed up close to Dec 25. Hopefully this year they will be able to delivery more orders on time! :)

Rated 1 out of 5 stars

Looks like a beautiful grandaughter necklace, but still not delivered

I would like to give a fair review of the necklace, as requested, but have still not received it! Getting concerned as it is a Christmas present for my grandaughter; ordered 18th November 2020.

December 11, 2020
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Reply from justgrandgifts.com

Hey Gillian! Sorry you had a bit of a wait for this - shipping to the UK is taking a few weeks at the moment. I can see this was delivered on Dec 15 though, so I'm happy it was with you for Christmas! :)

Rated 5 out of 5 stars

I ordered necklaces for my…r

I ordered necklaces for my granddaughters but when I received them they were too big for my girls. They were prompt in replying to me and instructing me what to do.

December 11, 2020
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Reply from justgrandgifts.com

Thanks for the positive review, Jane! :)

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