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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior taste and quality of the milk products, often noting they are comparable to fresh milk and are a preferred choice over other brands. The ordering process is described as easy and straightforward, with many appreciating the efficiency and promptness of order execution. Reviewers frequently highlight the excellent service, fast delivery, and careful packaging, with deliveries often arriving on time or even next working day. However, some customers also noted issues with the delivery experience, mentioning delays, incorrect addresses, or drivers complaining about carrying items upstairs. A few other people also felt that the packaging could be improved, as some parcels arrived looking as if they had been mishandled.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick and prompt delivery... See more

Product

Reviewers highlight positive aspects of the product, with many finding the milk, especially the lactose-free... See more

Quality

Users describe positive interactions with quality, particularly praising the taste of the milk, with many... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy, straightforward, and... See more

Service

Customers consistently note positive experiences with service, often highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We live in a rural location far from supermarkets, and local shops do not sell lactose free milk. It's so helpful to have a good stock and to be able to open a new bottle whenever needed. AND... jus... See more

Rated 5 out of 5 stars

I have been using Just Milk lactose free for many years now, it not always available from where we do our online shopping, this is the online order I’ve placed and it was processed very quickly on th... See more

Rated 5 out of 5 stars

Provided the product we wanted, mainly lactose free milk, which was easy to order and delivered promptly and at the time stated by the carrier. We have purchased this product previously from Costco, b... See more

Rated 5 out of 5 stars

Nice that's it's on subscription just unfortunately fog me I struggled with taste that's not a criticism of just milk I really wanted to like but I'm wanting to try lactose free and as explained it is... See more


Company details

  1. Dairy Supplier

Written by the company

JUST MILK is 100% long life milk and nothing, but nothing else. We simply use the UHT process (Ultra High Temperature) where we heat the milk to 140°c which gets rid of every single spore present in untreated milk. This means you can store it in the cupboard for months and it won’t go off. Just stick it in the fridge once you open it.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

543 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I love Just Milk, Skimmed

I love Just Milk, Skimmed. It's the only milk I buy and have done so for approximately 20 years.
I used to get it from Sainsbury's, then Tesco, then back to Sainsbury's - each time having to track it down when the retailer decided to switch.
Eventually, I found I could buy it direct from JustMilk.com, so that's what I do now.
I don't ever want to buy any other milk so please keep making it and being available for direct sales.

July 4, 2023
Rated 5 out of 5 stars

Great Customer Service

I have had milk delivered for a number of years now and on the very odd occasion when I have made contact Wayne has always replied and dealt with my request immediately, superb customer service.
I have a monthly repeat order, delivery is excellent as is the product and I never have to worry about running out of milk plus it tastes great so would never go back to purchasing from a supermarket, why would I when it’s all done for me.

June 11, 2023
Rated 5 out of 5 stars

Skimmed milk that is not watery, tastes Great!!

We have tried all the rest of the skimmed milks.. they are all watery. Just Milk is fully skimmed (red top), but tastes great on its' own or in cereals, porridge, hot drinks. It has a creamy taste. We never buy anything else and always buy direct.. delivered to your door, very quickly. Superb.

May 22, 2023
Rated 4 out of 5 stars

I am still monitoring the efficacy of…

I am still monitoring the efficacy of the UHT milk as part of a lactose free medical regime. I found the website confusing and accidentally ordered whole milk instead of lactose free milk, an expensive error. I've only consumed a single bottle so far and it's too early to judge the effects. The product is well packaged and presented. It tastes pleasantly creamy. Check the page carefully when ordering online in case you make the same mistake as I did.

May 16, 2023

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