Just Mortgages Reviews 

983
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly knowledgeable staff for providing detailed explanations and successfully making complex mortgage application processes remarkably simple and stress-free. Many consumers deeply appreciate the friendly approach and efficient support that consistently helps them secure wonderful financial deals with absolute ease. Some reviewers were not happy with communication issues, noting that important emails and follow-up messages were frequently ignored or delayed for several days without receiving proper updates. Other people felt quite frustrated when certain advisors completely failed to respond after initial meetings, leaving clients waiting indefinitely for important answers.

What people talk about most

Staff

Consumers find staff to be highly supportive and knowledgeable, with reviewers frequently praising their... See more

Service

Users describe positive interactions with service, highlighting exceptional support and clear communication... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently expressing deep appreciation for the... See more

Response time

Customers consistently note ambiguous experiences with response time, as many reviewers highlight incredibly... See more

User experience

Reviewers express great satisfaction regarding their user experience, highlighting smooth processes and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Natalie Croasdale made the process as pain-free as possible, even when the first two houses fell through for different reasons. She managed to negotiate a mortgage for us with ease, even though we are... See more

Rated 5 out of 5 stars

PAUL WAS ABSOLUTELY AMAZING. We had the different situation of both myself and my wife being self employed so i wasn’t the easiest thing to actually get a mortgage however Paul was brilliant. We... See more

Rated 5 out of 5 stars

Emma Ward was very helpful. I had particular questions that I knew would probably not be readily answered. I knew that research would be required. She understood where I was coming from as a parent t... See more

Rated 5 out of 5 stars

Bridie Evans has honestly gone above and beyond for us these past few months. I do not know where we would have been without her. She has been fast with responses and sorted issues out with other comp... See more


Company details


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4.2

Great

TrustScore 4 out of 5

983 reviews

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4.2

All reviews

(983)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

Bethany excellent Mortgage Advisor

Bethany at Great Yarmouth Branch did our Mortgage for us. She was amazing from start to finish, finding the right mortgage that suits us. She was so friendly and helpful through out the process. I would definitely recommend Bethany and look forward to her doing our remortgage in the future. 5 Star service.

Jess and Marci

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you to Rachel Davies :)

We were initially hesitant to go with JustMortgages as they charge a fee, where others may not. However, with them having worked very closely with our estate agent and also the developer of our property, we decided to go with them. And today we received our mortgage offer! Thanks so much to Rachel and her team for being wonderful and for all their help. Highly recommend!

January 7, 2025
Unprompted review
Rated 1 out of 5 stars

Lack of Care

These mortgage brokers do not appear to understand the FCA rules .My experience was with South East region & Kent . ,
I noticed that the brokers compliance was seriously lacking and would not put my trust in obtaining mortgage advice from these guys .
I worked for Barclays for 10 years & understand duty of care .
Just mortgages came across as commission motivated & hard selling to the extreme ,

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

I am buying my first home with my mom…

I am buying my first home with my mom with this agency HAART. No doubt they are very professional and my mortgage advisor ARY is so so so good helpful very understanding to what you actually need and does the best to get you thru your mortgage. He goes out of his way to help and he has helped me to get my mortgage. I must say very respectful human and I would highly recommend ARY PRASHER for any mortgage advice best person.

December 19, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid

Happy one year & one month anniversary to the time Jonathan Leyshon asked us to pay a solicitor he knows money and said he would help us buy a house. We haven't heard from him or Darlows estate agents since despite going into the branch multiple times, calling and emailing. Last we heard 'there are no properties.'

Jonathan pressured us to pay within days of meeting him and I regret being naive and new to buying property.

Do not hand over any money to him/ solicitors he tells you to pay urgently/ Spicketts Battrick.

December 18, 2023
Unprompted review
Rated 5 out of 5 stars

Recommend Joe Burns

I couldn’t be happier with the service Joe Burns provided for me. He recently got me a mortgage on my new property which wasn’t easy but he worked tirelessly, keeping me informed throughout the whole process. He also recommended a great solicitor which proved to be very helpful. I would fully recommend for anything mortgage related.

December 17, 2024
Unprompted review
Rated 5 out of 5 stars

Scott Malpas - just Morgages

Scott Malpas was very helpful and efficient and made my remortgage easy.

November 7, 2024
Unprompted review
Just Mortgages logo

Reply from Just Mortgages

Thanks for your feedback and we appreciate your kind comments about Scott. Regards Haart

Rated 5 out of 5 stars

Great from start to finish

Sam and Ruby were great from start to end.
We were first time buyers and often weren't sure what was what. They were always happy to advise us on the process and what we needed to do (even when it wasn't really part of their job). Will definitely be coming back whenever we need another mortgage and wouldn't hesitate to recommend.

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

Massive thanks to Jonathan for helping…

Massive thanks to Jonathan for helping us to get our first house! Thanks for the very personal approach and helpful recommendations. Despite the fact that it is a very complicated process, Jonathan has done everything to make it easier on us, which I'm very helpful about!

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

Kris Tajdari

We had the pleasure of working with Kris Tajdari securing a mortgage for our first home. Kris was brilliant to work with and was always contactable and happy to answer any queries we had. He kept us up to date with all developments and was very professional throughout. Thank you so much!

December 5, 2024
Unprompted review
Just Mortgages logo

Reply from Just Mortgages

Hi Katrina,
Thank you for taking the time to share your experience of working with Kris and Just Mortgages.

Regards Just Mortgages Barkingside

Rated 5 out of 5 stars

Ary helped me get my first mortgage and…

Ary helped me get my first mortgage and 5 years later, when it came to the end of a very low interest rate, I was anxious and frankly terrified, but Ary helped and guided me through the process and into a 2 Yr fixed rate which I can manage. Ary is very professional, knowledgeable and I definitely would recommend his services!!

September 30, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible experience with this company

Terrible experience with this company, everything was great until I paid the fee they wanted and suddenly all communication stopped. Then after the solicitor they recommended sent me some documents to sign telling me I had the mortgage offer I got an email 3 days later from just mortgages saying my solicitor still needed proof of mortgage and gave me an incorrect date for searches. I emailed back to straight away receive another one saying they get their information from the solicitor so they were not to blame. Then when I sent them the email from the solicitor showing the contradictory information and pointing out that I had tried to get hold of my mortgage advisor for weeks and I was unhappy then all messages stopped again.
I am also dubious about the solicitors they recommended as they seem to be asking for more and more money at every stage. As a first time buyer I am left feeling like I’ve been taken advantage of.
I would not use this company or the solicitors they recommend.

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Jon

Great service from Jon. Very informative, knowledgeable, and friendly, taking time to get to know us and build a relationship through our appointments. 100% recommend Jon 👏.

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience. Simon D & Emma R were outstanding.

I had a great experience with both my broker and mortgage administrator at JM. Simon Davis moved very quickly and kept me posted throughout the process, making sure we found the best deal possible. Emma Rae was a great administrator who helped me manage the paperwork required and she also kept me posted throughout the process. There was a lot of back and forth with my application and my different sources of freelance income etc so I am aware that Simon and Emma worked behind the scenes to get my time sensitive application over the line. All communications were also very professional and friendly throughout. Thank you both so much!

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

Just Mortgages good service

Just Mortgages - Colchester , my application was dealt with by Chris Naya Team.

Very Professional in dealing with my case, good follow up action when required.

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Elliot

Our first meeting with Elliot was awesome. Elliot was very patient with us and shared with us some valuable information on mortgages and the whole process of buying a house. He answered all our questions to our satisfaction and the follow up was also great. He has promised to help us as much as he can so that we get the best deal.

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

Jon was absolutely amazing!

Jon was absolutely amazing!! Explained everything so well and allowed time to make a decision, very good knowledge and experience. Would defo recommend to anyone!!

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service from Bridie

Bridie was amazing. I’m a first time buyer and she had me a mortgage offer accepted within a few weeks of our appointment.

Also very helpful, knowledgeable and easy to talk to - would 100% recommend!

November 2, 2024
Unprompted review

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